Dreams Jade Resort & Spa

I have been several times to this resort I do not think I will be returning, it has gone downhill in service and the overall facility In the past, we would be greeted so enthusiastically, but this time we really felt everywhere we went like staff were just not as friendly

Everyone was so so accommodating especially Miguel from the dinner show at Spice. Would definitely come back again. Food was great and so was the people we were with, and the restaurant staff. The ambiance is very nice and friendly and would recommend

Dreams Jade Resort & Spa is unbelievable! Upon our arrival, Luna (UVC Rep) greeted us with a huge smile and hug! Carlos (SPA Manager) greeted us in the lobby with a smile and welcomed us home! We were escorted to the Preferred Lounge where Ross (Butler) and Roberto (Chief Concierge Preferred) greeted us at the door and immediately welcomed us to Jade! Ross and Julian (Butlers) are outstanding and will always make sure that you are well taken care of throughout your stay! In the Preferred Lounge Yuri, Michelle, and Maria will serve you the best drinks and always service with a smile! Breakfast in the Preferred Area is excellent! Cecila will always provide you with the best table and Antonio and Claudia will provide the greatest service to start your day. The property allows you access to everything you want/need conveniently. Preferred is the way to go and you will not forget your experience and the first-class service provided. Sergio (Preferred Pool Chef) makes the best fish tacos that we have ever had and always fresh. Make sure that you schedule a massage and use the hydrotherapy area! Carlos (SPA Manager) and his staff will provide a great professional experience that you won't forget. The Executive Chef (Luis) and the Asst Executive Chef Alejandro ensure that all restaurants provide quality meals and will be seen all day throughout the property. Chef Luis will even work the omelet station in the morning and Asst Chef Alejandro will serve meals to guest in all the restaurants and consistently check on the food quality and service! The Preferred pool is relaxing, and Gilberto will ensure that you have fresh towels and also clean your sunglasses and provide cold face towels on hot days! Every employee will go above and beyond to ensure your vacation experience is wonderful. Everyone needs to make sure you also experience the "show" at Spice from Miguel. I believe he is one of the best Hibachi Chefs that we have seen! The Spice Manager (Victor) is always checking with guests and making sure everything is taken care of during your meal. The bartenders rotate around the property, and all serve great drinks. Our favorite was Javier, great drinks, great conversations, and always answering questions about anything. Throughout our two weeks, we were always amazed at the professionalism and service provided. Housekeeping was always available, our maid was Lourdes, her attention to detail and service provided was amazing! Our favorite restaurant has to be Mercure (French), the onion soup with the pear salad is outstanding. Don't miss the Fire Show! Definitely the "Most Valuable Player" has to be Ross! He never stops taking care of everyone and everyday he will be checking with you about your needs/wants. We will continue to stay at Dreams Jade due to the friendly atmosphere and would recommend this resort for all to experience. Jade will not disappoint!! See u soon our Dreams Jade family! Brian and Karen Flick

We were there from November 2-9. The ocean was a bit rough, but that's beyond the control of the resort. The sky was blue, the sun was out (and hot), and the pools were fantastic. What a great trip! We stayed in a Junior Ocean View Double (room 3321). There wasn't much storage space for a family of 4 to put their clothing and all of the stuff that gets brought. I kind of wish the desk was a dresser. The AC had a hard time keeping up, but we kept the blinds closed while we were out of the room all day, so that helped. We didn't bring it up with the staff as it wasn't a huge deal to us. We watched the sun rise from our balcony every morning, and it was stunning! In turn, though, it was too hot to sit on the balcony during the day as it was right in the sun. Those are the pros and cons of getting an ocean view room, I guess. The food was pretty good. We ate lunch either at the Buffet, at Castaways, or at Barefoot Grill every day. All 3 were very good. We ate dinner at Spice (from menu and at Tepanyaki grill), at the Italian place, and at the Buffet. Every meal we ate was fantastic. To note about the Tepanyaki grill at Spice - if you aren't a Privileged member, you have to make reservations (this is the only restaurant that you need them for) on the same day that you want to eat. They say the reservations table in the lobby opens at 3:15pm, but you definitely have to go at 2:30 to get in line. If you arrive at 3:15, you won't get a spot. Other than that minor inconvenience, let me tell you that this experience was worth it. We went twice, and had both Luis and Miguel. They were so entertaining, and made great food. Lots of fires for flare! And Miguel went above and beyond the call of duty by making a special set of chopsticks for my daughter. That made her night! The doors to the lobby were sliding and with motion sensors, and they often had a difficult time of sensing the kids. Maybe the sensitivity could be turned up a bit - not sure. The best part of this resort is the staff. We've traveled for years to many resorts in the Caribbean and Mexico, and this staff is by far the most attentive and caring that I've come across. When you go, say hi to the following people, as they'll be the ones to make your stay worth it - Entertainment Staff - Dylan, Saul, Antonio, Litzy, and Suhjei. These folks worked tirelessly, from early in the morning, to late at night. With a smile, they ran all of the activities. Our favourites were pool volleyball and pool water polo. At the main pool - Victoria always new when and what drinks to bring us, and she always did it with a smile. Cesar at the swim up bar made the best drinks for the kiddos. Breakfast buffet - Geyler and Edgar were fun and remembered us each and every day. What a memorable experience! Lobby Bar - Francisco made the best drinks. He was always smiling and friendly. Castaways - we had a few folks serve us lunch, but we never got their names. Everybody there was super friendly and deserves recognition. Don't forget to go up to the roof for mini-putt, tennis, pickelball, basketball, and other activities. Apparently this is a wedding destination hot-spot. I heard one of the grooms say that they found this on TikTok. There were 4 weddings during our 7 day stay. The resort was definitely always busy, and it was large groups of people. This didn't bother us much, but I think it's worth mentioning. Have fun!

The bed was very comfortable and the room was superb, very nice and big with three sinks for the three of us girls. Everything was very clean and the adult pool was so warm and the waiters were constantly offering drinks. The Cin Cin restaurant was beautiful and the meal was very tasty. All the personnel were very friendly. We went over Halloween so I'm not sure if that was why we saw no entertainment because they celebrate for 4 days. The beach has a lot of rocks and you had to be careful getting in the water. We had the preferred plan which was worth it.