Dreams Jade Resort & Spa

Marginal Resort at best. We went to Dreams Jade for a friends wedding. Hyatt resorts should be totally embarrassed to put their brand on this property. The check-in process was quick and easy people were friendly. We stayed in one of their governor suites supposedly the best rooms they have. Before I describe our experience, I think all these types of all inclusive hotels are similar. Food and beverage. If you’re staying at this resort, you need to have very low expectations on food quality. We ordered room service three×1 time we got a pizza. It was a total embarrassment to even try to eat it. The cheese was not cooked. The entire dough was soggy. It was certainly not edible at all. So I don’t recommend the pizza I do think pizza is very basic type of food to make, but they fail miserably even at a basic cheese pizza with pepperoni was terrible cold soggy blan wet I wouldn’t even feed it to my dog. They have great pizza ovens and they use marginal dough and crap cheese and they don’t know how to cook it. Our whole entire experience with room service was two out of 10. One time we ordered around 7:45 in the evening when we first got there at 10:05 the food came. The Mexican restaurant was also a two out of 10. The best restaurant was the French restaurant and I give that an overall rating of six or seven out of 10. The biggest disappointment is the breakfast buffet. You can get an omelette. The eggs are watered down. The griddles are so dirty that your eggs come out with brown stuff all over them. If you think you’re gonna find a strawberry a blueberry forget about it, you will not find a single berry in the entire breakfast buffet. One thing you will find is plenty of cantaloupe, pineapple, and any fruit that’s extremely cheap no kiwi no blueberries no strawberries. Everything they do is just short of expectations, which are very low to begin with. The servers in the breakfast buffet are friendly and they do a pretty good job, but this so poor quality. It’s a big disappointment. In their brochure online, it says heated pool they must heat at 1°. Maybe they turn the heater on and then turn it right back off because the VIP pool or the adult only pool you could not even stay in it. It was so cold so I don’t believe what they tell you, this pool was not heated. I even asked to have the heater turned on. The dude looked at me like I was nuts. I don’t think they have a heater in the adult pool. Every day it was ice cold. I think they do this so you don’t sit in the pool and drink. It’s one way to cut down on serving alcohol drinks. I ordered a club sandwich at the pool again soggy cold, french fries the bread was soggy 100% marginal food. No one cares about the food quality only that it’s free. The wedding was delightful. The food at the wedding reception was seven out of 10 it was actually the best food. The room was certainly not worth the money. It was old and outdated. The common areas were kept clean, but very dated. The staff is friendly enough and I give the resort an overall two out of 10 it’s mainly cause they fall short at everything Which just a little more effort Hyatt could have one really great property. If the food quality was better I might go again, I will not repeat ever.! I would not waste your money go to a different resort unless you love everything marginal. Before we went to this resort, I looked online for other reviews. Everyone rated the food quality as just OK. It’s marginal at best and I guess once you pay for the room, they don’t care about the food quality. Slop the hogs approach to the food.

Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and didn't really offer a large variety. French was good, the service was great, and the atmosphere was wonderful. Overall the restaurants all had a good vibe! Property- Two major callouts here- there was an atrium area with an oversized screen, bar, and ultimately thr "center" of all the restaurants was very neat. It was covered for the couple of rainy days we had, they had entertainment there every night and it was just a cool area. The other is the rooftop sports courts. They had pickle ball, tennis, mini golf, bags, volleyball, soccer, nearly anything you could ask for! The grounds were very well maintained, better than most places we've stayed. The room was also nice HOWEVER we had an issue with our a/c (our room was never cooler than the hallway that led to it, which was outdoors). Beach- Beach was small, but they kept it clean. The resort sits next to the marina, which was neat. They also had cute beach swings, which was fun!

We had the most outstanding dinner tonight at the French restaurant prepared by chef Mercedes. Thank you to our server Orlando. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍❤️❤️👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Beautiful resort with friendly and attentive staff. We stayed in the Preferred Club and felt pampered by Yuri’s drinks and chocolate chip cookies in the preferred lounge. Our butler, Pamela, checked in with us daily and made sure our room was comfy and that we had everything we needed. Our days were spent around the family infinity pool and Carlos was quick to keep the drinks filled. Chief Miguel was entertaining and served delicious hibachi at Teppanyki Table. I would definitely plan a return visit!

Miguel at the hibachi did great!!! He was attentive and funny and may us have such a good time. I would totally make a recommendation! He was the best and so easy to talk to. You should give a raise! He is so great! Yayayyayayayayayayayayayayyayaya