Sonesta Ocean Point Resort

My husband and I just stayed at Sonesta Ocean Point for our honeymoon/babymoon and overall we had a great stay. We both agreed however that if we opted to stay on the Maho Beach side and did not go with the adult only, we would have been disappointed. The cons for us were mainly with the Maho side. The staff was overwhelmingly rude, so much so that it felt like we were bothering them with any request. They lacked any and all hospitality and were not friendly whatsoever. The first night we tried The Palms restaurant, the host was rude and completely ignored our request of sitting by the water. Our server was not friendly and the food was barely edible. I ordered a frozen drink and was told there were no straws anywhere on the resort… to only find them later at the Ocean Point side. The Ocean Terrace buffet had decent food however the wait was excessive and staff again was rude. One of the servers accused me of taking someone else’s table after another server sat us there. We did not return for the duration of our stay. We mainly used the Maho side for the pool and swim up bar. The pool was beautiful and lively however you need to reserve your chairs by 6am to make sure you have a spot. They only had 2 bartenders at max making wait times high for a drink. I’d recommend bringing your own travel cups and straws if you’re staying on this side. The Ocean Point side was basically night & day in comparison. The staff was MUCH more friendly and accommodating. Azul is by far the best restaurant, Emanuella is a wonderful host and by the end of the trip knew us by name and our drink orders. Food was amazing and all of the servers were great. Vibe and views from the restaurant were beautiful. La Fontana was also great for Italian food. Dawn was a wonderful server for our private gazebo dinner which I would highly recommend. We did a couples massage at the spa which was also amazing and would highly recommend. We got to meet “Smiley” toward the end of our trip and you should definitely ask for him for any of your needs or room service. All of the staff should aspire to be as friendly as him. Overall we would stay again, but only on the Ocean Point side. The Maho side could definitely use a staff revamp.

I love this resort! The layout is terrific, there are multiple pool areas as well as swim up rooms. The staff were friendly and very professional. Shout out to Maddy, Janneal, DeAndre, Kem and Emmanuelle! They took the time to learn our names and service was superb! This whole review is a shout out to the entire staff - the resort is clean, secure, well maintained and everywhere you look, the views are amazing. I had my first outdoor massage by Flores and it was an amazing experience. Oh, and the food was delicious 😋. Well done chefs! The only drawback a member of our party mentioned is at times you can really smell the jet fuel. If you don't like airplanes landing next door this is not the place for you. Me, I'd come back in a heartbeat. My husband very much enjoyed the planes.

Emmanuela at Azul greeted me every morning at the Azul restaurant for breakfast. She always had a smile on, called me by my name and knew exactly what my drink order was. She was a great way to start my day. Hamsley B was always happy and helpful for the breakfast service as well. All the staff at Azul for the breakfast service were amazing from the servers to behind the buffet. Excellent. Dane was a GREAT butler was always checking in making sure everything was okay. Alex greeted me when I arrived took all my information and arranged transportation for all of my tours, he was wonderful. Vigillio was always available to help and we had some great chats during my stay. All the restaurants were excellent, Azul was my favourite. My only complaint was the noise from the Sunset bar went on late a few nights, but once I brought it to the attention of Dane the issue was quickly addresses. So just be aware if you are on that side of the building.

For the last 10 years or so, I have been a +1 on a business trip to the AUC board meetings. Returning to the ocean point is like returning home! So many staff members that we now consider family! Shout outs to the wonderful staff at Azul Restaurant! Specifically…Jennifer, Evangeline, Jennifer again, Emmanuela and of course, Jennifer! 🤪 There cannot be a more professional nor attentive room steward than Miss Loricia! When she has your room, you want for nothing! Thank You, dear lady… you are the best! And for that perfect cocktail at the ocean point pool bar… You need to look no further than Miss Sheryl Attidore! She makes a wicked BBC!! Get your minds out of the gutter… It stands for Bailey’s, Banana Colada! (Geez) and is always served with a hug, three or four air kisses and the perfect amount of snarky and slightly irreverent repartee. Sheryl has been a staple of ours for the last 10 years! “Hey, Baby! Muah, Muah,Muah”. ✌🏽❤️

We attended the Sonesta Ocean Point Resort in December 2024 for one week. The resort itself is beautiful, located on the cliff's edge and in very close proximity to the airport. There are good amenities in walkable range, including the casino and many high-end restaurants. The dining at the resort is premiere, with the Italian-inspired Portofino leading the way. There are some notable deficiencies however that detract from the experience and place this vacation closer to a 3-Star than the advertised 5-Star experience. Service and Staff Attitude Service was poor to confrontational. There is absolutely no pool-side service, which is expected at any high-end luxury resort. There did appear to be staff present who were supposed to provide this service, but for whatever reason they refused to do so. Lobby staff refused to action basic requests and were both rude and unhelpful when we made inquiries of the private dining experiences and spa bookings. Bar service was mixed, with some expressing pleasantries and others appearing to be bothered at the prospect of your simple request for a beverage. We experienced at least three negative confrontations with staff that impacted our experience negatively and affected which locations we attended for the remainder of the week. Nightlife Nightlife is non-existent here. If you are seeking late night cocktails, music or to engage with other travelers, this is not the destination for you. The resort becomes a ghost-town after 10pm. Beach There is no beach to sit on. There is a small area of sand that is barely accessible and at your own peril. If you are looking for the traditional beach experience, this is not the resort for you. Exclusivity The Ocean Point is advertised as an exclusive/premium experience, however many key amenities are only available on the larger Maho Beach side of the property, including coffee, buffets and stores. Some of the best attractions are actually located on the Maho Beach side of the resort, including the casino bar and rooftop snack bar, which are arguably the most interesting places on the property. Confusion As other guests have shared, it is a challenge to ascertain where restaurants are located and when they are open. This was unusually challenging for a Caribbean destination and there is little by way of help. The resort will undoubtedly reply that this information is available on the internet or their app and while this may be true, you will be required to actively investigate what is open throughout your stay. We found this to be an annoyance, particularly as some of the restaurants were not open when they were scheduled to be open, and some never seemed open at all. Value Overall, the value for money is poor. You will not feel as if you are receiving a premium, exclusive experience. You are better off staying on the Maho Beach side for a lesser fee or looking elsewhere.