Sandals Montego Bay

I went to Sandals & had the most relaxing time. We ate so much great food ! ! But one of the best moments was walking thru the lobby & hearing someone call my name. It was Lady J from the entertainment staff. Not only did she remember me from a prior trip last year, she KNEW my name. She is such a sweetheart. I wish i would have won the bingo game on the beach, & got a prize from Queen Tangerine.... Thanks to Marcus for have my room stocked & greeting us with a good morning everyday.

Unforgettable!!! Sandals Montego Bay is a beautiful all-inclusive hotel with breathtaking views of the turquoise waters and white sand beaches of Jamaica that embraced us with an immediate sense of belongingness and tranquility. Our room was lovely with many thoughtful touches, including a fully stocked bar (which we surprisingly never touched as we were immediately relaxed—OK, we had one drink to set the sails, lol) and the fabulous soaking tub on the balcony, enjoying a frolic in the bubbles and a couple of glasses of champagne. Then there is the spacious bathroom with the double massage and rain showers. The staff are courteous, thoughtful, and remember your name and desires as if you were family. There was a variety of great restaurants to choose from for every discerning palate, but we were particularly fond of the more laid-back island grill, “The Jerk Shack.” My husband completed the open water PADI certification (of which the Sandals Dive Shop is a PADI 5 Star Dive Center—you get the coveted “Gold card not the regular Blue” 😉). He did the Discover Scuba Dive and was hooked. All the dive staff were professional and maintained the utmost safety standards. Ask for dive master instructor Odion “Bo Bo” Franklin (ask for “Bo Bo” and see the staff smile), who is committed to safety and excellence and had the much-needed patience of Job. Imagine being able to dive twice a day with all gear provided at no additional cost. We have previously stayed at three other Sandals resorts, each with its own unique allure. Sandals Montego Bay should be on your must visit list.

Upon arriving I was greeted with welcome home. The wait was very long getting settled in my room but the customer service was polite. My most enjoyable time was had during the evening that was hosted by your entertainment team … Queen Tangerine and Lady J beaches rolled out the red carpet entertainment. Them along with the others were very friendly and engaged with all the guest. I can’t wait to return back…we really enjoyed ourselves.

It was one of the most relaxing vacations that I’ve taken in forever. The resort was beautiful & the staff were all friendly & exceptional. All of the food & beverages were excellent with a great variety. I’ve already booked another stay.

My fiancee and I just got back from Montego Bay for our first Sandals trip. The property is fantastic- the beach and pools are great and maintained and there were many activities and entertainment options. But, we had some customer service experiences that left a bad taste in our mouth and made us question if we wanted to revisit another property. The staff seemed to fundamentally lack professionalism (e.g., making sexual jokes to each other in front of guests, taking minutes to serve customers and choosing to chat with other staff instead) and service was slow. At restaurants it felt like we were inconveniencing staff to order and we were rarely if ever checked on . Our check in process took over 75 minutes during which we were mostly ignored and left confused. At Butch's, they lost our reservation and asked us to go back to our room to return with our itinerary and PROVE it then made us wait another 45 minutes. No one asked us how the stay was at check out. We were disappointed.