Sandals Negril

Every day was the most fun day of my life! I can't say enough about the 6 days I spent at Sandals, Negril. That place is special and will 💯% return. I loved the resort was small enough to walk everywhere but at the same time didn't feel small. I also loved that the restaurants were outside. We stayed in the Longshore Beachfront walkout Club Level Room with Tranquility Soaking Tub. We loved our room and location but will try the Bamboo swim up rooms next time. The resort was clean, the staff was friendly, and the food was good. I feel like the resort as a whole goes above and beyond to ensure you are enjoying your time there. The lady that cleaned our room was the sweetest!! We were a large party of 28, and the consensus among the group is that Sandals , Negril is at the top of our list to return to. My favorite night was the cocktail hour they set up for us. The appetizers were delicious, and the bartenders were so nice. I wish I had gotten their names. The photographer was also great! My favorite photographer was the guy we had on the catamaran cruise, but unfortunately, I can't remember his name either. Melissa, the GM, was very kind and attentive. I met her one morning as she walked around to ensure all the guests were happy. Chris at the pool bar is the real MVP of our stay, though. He made the best drinks the entire time! My only regret is that I didn't book a longer trip! Can't wait to return!!

Sandals Negril has the best entertainment team ever! So much enthusiasm and super fun games! Orlando and Gawayne are a fantastic butler team, always willing to help and are super friendly! Food was fantastic and overall service was amazing! The dive team was incredible! They are super knowledgeable and took us to see some really cool stuff! Everyone at Sandals Negril truly values your experience and will do anything to make it better than last time! This is my second visit and I will be back again next year!

This was our first time and it was amazing everyone was so kind and made you feel welcomed. DJ Buck and Alex are the best

We completed the pre registration adding it was my husbands 50th birthday, our tour operator was also aware. This was totally ignored, when I went to concierge they advised he my husbands birthday was two days later. We went to dinner and returned to a banner , rose petals a fruit plate a banner and the bottle of wine from the fridge on Ice. However we witnessed other events being celebrated throughout our stay and I can safely say ours was abysmal. The regular staff, from the security guards, gardners, cleaners to waiting staff were amazing always politely greeting us wherever on the resort, these are the staff we apparently couldn’t tip, the bar tenders the service was hit and miss. The butlers, who sometimes were incapable of greeting you even when they weren’t with their guests. We made the choice not to go for a butler room as we felt it was a little pretentious for us. Concierge,- to start with we had room issues, which was resolved quickly by one member of staff, the second room was a lot better, no leaking toilet or fridge, just a leaking air conditioning unit. Sometimes when we went into the Concierge it felt like they didn’t want to talk to us, we had to ask on more than one occasion if they were listening, however I can not fault the first member of staff he was simply amazing. We booked in for a tour of the complex, literally we were walked round and no additional information was given to us. We learnt from our neighbours about the glass bottom tour which we duly booked, where a member of staff was very imformative about the resort including advising about Beaches, which we also learnt about from a taxi driver Tyrone who took us to Ricks cafe, this information was all a little too late as we were preparing to leave at this stage. When the final bill arrived we had been charged for a catamaran trip we never even enquired about. We had to resolve this directly with Island Routes no one at sandals was interested in helping us. The restaurants were very hit and miss, we couldn't fault the food, some of the waiting staff were amazing and when they got moved to another restaurant the service declined. One night we could have walked out because we had been forgotten. Reception were only helpful when we were leaving in helping to resolve our transport The positives for us were the sunsets which were simply amazing, but not amazing enough to make us return to Sandals. We booked this as celebration for my husband’s birthday and sadly can say it was ruined.

The service overall was outstanding. I’d especially recommend Chris and Marlon at the pool bar and Trishan at Perla. Both went above and beyond to welcome us home. There are many others around the resort that made our stay a real pleasure. While the resort is a little rundown and the front desk staff just okay, the rest of the staff make up for those things that could be better.