Wyndham Alltra Riviera Nayarit

This is our second time back to the resort. Didn't enjoy it quite as much as our first trip 2 years ago - a few more rules now in place and buffet not as enjoyable as the previous set up they had. We booked the Club level on the 7th floor to guarantee our ocean front room with a spectacular view (which we definitely got and enjoyed every minute sitting on the balcony staring at the water and finding whales and dolphins to watch from our room)....I think that was the best benefit to this Club level option, not sure if the other benefits are worth the up charge. As a "Club Level" would have liked to have some more preference for booking the a la carte dinners. A few times we tried to book we were told the restaurants were full and couldn't accommodate us so we would have to do the buffet. Then as we walked by the restaurants at the time we would have liked they were half empty so we inquired at the restaurants and only once were we able to get in without a reservation and the other times we were told they were full (when we could clearly see they weren't). A la carte restaurants are definitely much more pleasant in my opinion (buffet was very loud and too busy to really enjoy a nice meal as a couple). Would have been nice to have snacks poolside but had to ask just the right person to get that option for one of our days - the other days we were always told "not possible". The beach is fantastic and can walk either direction for kilometres. Alejandra at the pool bar was amazing and Francheso at the bell desk was super helpful and friendly. These were the 2 employees we had some of our first encounters with when we arrived and they definitely stood out as exceptional. We would stay at this resort again as a couple looking to just relax - I know our young adult kids wouldn't enjoy it since there isn't too much to do at the resort for activities other than enjoying the ocean and pools. Housekeeping was great and room was always cleaned well. Would also be nice if they would enforce the nonsmoking except in designated areas rule - even the designated area is quite close to the pool so we always made sure to sit away from that side of the pool. Did see people smoking poolside and nothing was said to them by multiple staff working around them so unfortunately so we made the decision to pack up and move away from the area.

Arrived at 5 pm on Sunday 12, 2025, with Sunwing from Montreal. We had paid for a partial ocean view suite. We were given a tropical view. We went back to the front desk to tell there was a mistake. They assured us it was a partial ocean view because we were on the 7th floor!!! They told us to speak with Sunwing agent and then the Wyndham manager. After looking at the pictures on Sunwing website as well as on the Wyndham site, that is definitely not what we paid for. Monday morning, we went to see the Sunwing representative. He had to make a report to the office in Cancun. We went back to talk to the manager at the front desk. She told us to come back tomorrow and they would give us a new room. On Tuesday morning, they could give us a room on the ground floor or maybe on the first floor but with no ocean view. We decided to quit and kept our room. This is very disappointing. We were looking forward to this vacation. This situation spoiled it. For the rest, it is a very very quiet place. Go elsewhere if you are looking for fun and night life. Food is excellent. Room clean and beds comfortable. Employees are great. As many other clients complained, the system of reservation for à la carte restaurants should be reviewed. Long waiting line in the morning to get a reservation for the night. No reservations in advance. Unfortunately, this is not a place we would go back to or recommend.

This does not deserve to be a 5-star, barely a 4-star hotel compared to others we stayed at. Food is so so at the buffet, pool towels are tired and not enough. The complex needs some TLC and could be cleaner in areas. No food after 10:30 pm, room service costs extra, everything is carefully measured and allotted. People are professionally friendly for the most part.

The food is very good! In general all your crew service is excellent! We loved the italian restaurant and "la noche mexicana" Your beach is a good one. You should add more sea food to your buffet as long as is playa, would be awesome. I would come back again.

This hotel was great for our family of 4. My only complaint was that the bathrooms do not have a door. Just a frosted pane. So for privacy we had to announce our washroom use and shower use and the rest of the family had to sit in the room. Great food!