Dreams Aventuras Riviera Maya

The activities were awesome! See Christian and his team they were So fun and energetic. They were my favorite part of the trip at Dreams Rivera Maya. We had a family of ten and everyone had something to do. There was nightly entertainment . The fire show was AMAZING.Beach volley ball, aerobics, water aerobics, and cooking classes. Jorge who worked tirelessly on the beach refilling and taking drink orders was AMAZING. The wait staff at World Cafe were the absolute best!! We tried every restaurant. There were a few people who were unpleasant but for the most part everyone was super helpful. The Seaside Grill hostess was so unpleasant to us. It was Christmas Eve and perhaps she was stressed but her manner and tone were very rude. The sole female at the concierge table gave our information out to another member of our party WITHOUT our permission , which was inexcusable. Everyone works hard here and it’s so important, I believe, to tip good service. We always tipped. We left a substantial tip for house keeping along with a note, in Spanish, to leave the envelope. My plan was to replenish the envelope each day. The envelope disappeared. We marked it clearly for housekeeping. Our room phone never worked despite putting in a maintenance request and being assured it was now operational. Without the phone you can’t order room service. THE APP WILL NOT LET YOUR ORDER . When you look at the app it appears like it should, but you must use the room telephone. They did address our other issue promptly . There were a few downsides BUT overall I would return. I prefer this size resort. Iberastar was more luxurious BUT overall Dreams was superior. I would suggest that whatever training they give the wait and entertainment staff should be mandatory for everyone. I’d also recommend that rambunctious children not be allowed at the swim up bars. They were constantly splashing the adults who were trying to have drinks and in one case caused a guest’s drink to tumble. You shouldn’t need preferred status to avoid this type of behavior. On several occasions I watched as children were abusing the hammocks by swinging each other really hard trying to flip in the swings. Staff probably couldn’t intervene but parents should be more responsible.

Overall we had an exceptional time at Dreams Adventuras. My girls are 20 and they loved the salt water pool and looking for coral on the beach. The town is a few minutes walk away. The beach is hard packed and the inlet is shallow with some rocks and seaweed about 30 feet out. It's great for kids, beginning snorklers, kayakers and paddleboarders. I love a bit of surf and soft sand so I think we will try a different Dreams next time. The food is okay and consistently better than other resorts we've been to. We like Portifino and seaside grill for dinner. Our shower floor was uneven so it was like showering in the lake. The staff was truly outstanding and the service was amazing. I'm terrible at names so I wish I remembered everyones' names. I had a hankering for mint tea and the ladies at the Coco Cafe ran and got fresh mint and mixed it with hot water for me which is so kind. Everyone greets you and treats you like a VIP. Antonio at the front desk was very helpful and we enjoyed the classes from the entertainment team run by Itzayana, Rico, and Sebastian. Bell service was top notch and hosts and waiters/waitresses at the restraunts were very good.

If you are reading this review you are trying to determine if this resort is for you and or your family and friends. The reviews are all over the place for this resort and I was panicked the night before we left for our trip wondering if we made a mistake. We travel quite a bit and I often research a place to death before we go. First of all, everyone is so friendly. From Javier the incredibly sweet bell hop to the front desk, spa, bartenders, and housekeeping. We did not meet an unfriendly employee. Our rooms were very nice. We had a standard king room with a pull out couch for our 11 year old. We upgraded to preferred access at a discounted price so we could have the additional perks. This decision was a great one! Would we have had a good time without it? Sure! You can take it or leave it. Food. Some was awesome and some was just "good". It was a mix review each meal at each location. We NEVER had bad food. Everything at a minimum was good. Oceana lunch... fantastic. Gohan dinner... Great. Buffet... good. But nothing was ever bad. Even our picky 11 year old found something he liked at every spot. Everything was VERY clean. Room service did a great job. Do parts of the hotel have a mildew type smell? Yes. That is to be expected in open air humid settings. It isn't from lack of cleaning. What about drinks? Drinks were hit or miss depending on the bartender. Emmanuel (floated around), Sunny (aka Carina) at the swing bar, and Armado in the preferred lounge were hands down the best. The shows were entertaining! We had a good time at all the ones we attended. Pools, hot tubs, chairs... everything was very very clean. We liked the closed off beach area to snorkel, paddle board, and kayak. Also, Cristile gave me the best massage I have ever had. The walk into town was very worth it! The shops and the dolphin area were clean as well. We ate at the Texas Restaurant on the strand and had the best Mocha Heta (sp?) aka lava bowl. Excursions through Amstar: be prepared to be expected tip at anything Amstar is part of. I don't say that as a bad thing either. If you are wondering where to tip, Amstar is not included in your inclusive stay. The excursion we chose was the zip line, atv, and cenotes. It was very fun with a lot of activities in a half day. Lunch included, and it was very good. Moni was our guide and she was incredible. Were there any downsides? Of course. Did they affect our stay? Not at all. The "upsale" was the only thing that got on my nerves. This took place on our excursions and trying to get our $200 credit coupons through VIP services. The beach is man made and that was hit or miss with our group. Once again though, very clean. The spa. Best massage I have ever had HOWEVER, the hydro therapy was a little intense. At the end it did feel great. Just intense. Could the hotel use some upgrades in some areas? Sure. Did it change our stay that minor things were outdated? Not at all. Overall a memorable and incredible week. Would we go back? Absolutely. Very family friendly with several activities and amenities.

Their customer service was amazing! My son lost his favorite toy and didn’t realize until bed time, they mobilized all staff to help us look for the lost toy! Above and beyond!!! Best service ever!!! I also really appreciated the 24hr room service it made for a relaxing stay and my picky eater food available for when he decided he was hungry 😂 Thanks again to Antonio and the whole crew for all the help!!

Antonio at the front desk and javi the bellhop are amazing!!! Emmanuel is the best bartender! Very clean place, fun, and everyone is super helpful. I thought the food was pretty good! Room service great! ALOT of stuff included that most resorts don’t offer or charge extra for.