Hotel Xcaret Mexico

The best hotel around the world I really love and recommend everything good and fresh food the service is really professional and friendly they have a lot of parks you can choose which one you can go and enjoy for adults and kids thank you Xcaret Mexico.

The room, activities, service, and atmosphere were AMAZING! We especially loved how kind and helpful all of the amazing staff members were. They truly went above and beyond to make sure that we made the most of our vacation and took advantage of all of the resort’s offerings. Thank you Magaly, Rolando, and Erendira. ♥️ One additional piece of feedback is that the food is extraordinarily good! Yes, there are buffets which are very delicious in their own right but there are some absolutely to die for sit down restaurants and we were so pleasantly surprised! Some of the best food we’ve had in a while and just such a wonderful vacation! We will absolutely come back in the future!

Jorkaev and Gilberto and armine were great and provided amazing service while we were at the main pool. We were here to celebrate Christmas and my husbands birthday. They gave us a great surprise with a at the main pool. They were very kind and accommodating to our drink requests. Make sure you spend some time at the main pool during your stay!

Thanksgiving week. Important to begin noting that a Concierge is someone who is there to assist and help guests. I state this because in my 3 interactions with them, all they attempting to do was to sell. No matter what my need was, at the end, it was always to make a sale, the first time, they apologized for an inconvenience and offered a free lunch at an exclusive area within their hotel and kept me there for 2.5 hours trying to sell me a timeshare basically, when I refused they sent in their manager, and only because I told them to stop talking did they leave me alone. The next day, while I asked for assistance on a trip again they small talk was only to get information out of me regarding my family to once again offer me a trip. The third time, the concierge worked in cahoots with the parking lot manager to overcharge me by 50 dlls for a taxi cab, when i caught wind of what they were doing they immediately returned my money and repeatedly said they were sorry and asked to step away. I'll say this, I expected a 5 star hotel to be above those cheap sales tactics and to employ staff that are not looking at clients as victims. Needless to say I will not be returning to XCaret Mexico and I will make it a point of telling all my friends, colleagues and anyone with ears know what they can potentially expect. Very dissapointed.

Eduardo, Jorkaev and staff at Fuego rooftop has been amazing! Super private pool experience. The best customer service! They cater to you like royalty. Love it! I am a member for Xcaret group and have been visiting Xcaret since 2020, and Casa Fuego experience bay far has been the best !