Paradisus Playa del Carmen - Riviera Maya

Currently one week in to a two week stay. Nature view rooms literally look over a restaurant, terrible. Service around the pool is very poor. They make you go to a ‘sales’ pitch where they want nearly £500 a month off you for 5 years and don’t take no for an answer. They shut the buffet restaurant with no warning, which is the only restaurant with AC. There is renovation work going on around the pool so you can hear drilling and smell paint all day. Most restaurants are adults only. In our experience this is not a 5 star, more like a below average 4 star in Europe. Everything is an extra price even though it’s sold as an all inclusive. We are on our honeymoon and would not even know it. Would not recommend.

Paradisus La Perla is the place to be. We would like to thank all of the staff that made our stay special. Special thanks to the reserve team-Eduardo, Roxana, Roberto, the pool staff-Angelo, Christopher, Yusmara, Victor, and Lorenzo, Ismael at the Buffet, Nelson at Capella, Gabriela at Sante, and chef Roger, and all those that we didn’t mention, it is truly a team effort. Keep up the great work!!!

We had a great time at Paradisus Playa Del Carmen . It's a perfect family resort with a ton of activities for kids! The kids club was great as well as the nightly shows. Paola, with family conceirge, was excellent and helped us with dinner reservations and anything else we needed!

We had a lovely break - made special by 2 staff in particular - Angel the concierge and Christopher on reception desk - they were both amazing and really went out of their way to attend to our wishes - truly 5 star!

Paradisus Playa del Carmen by Meliá was phenomenal! Every aspect of the resort was thoughtfully designed to make guests feel comfortable, relaxed, and completely taken care of. Even the signature scent throughout the resort added to the welcoming atmosphere and made the experience feel that much more special. The food was the best we have experienced at any all-inclusive resort. The buffet offered a great variety at every meal, and the à la carte restaurants were exceptional. Several of the dinners rivaled, and even surpassed, fine dining experiences we have had back home. The highlight of our stay was the staff. We chose the Family Concierge package, and it elevated our vacation to another level. Jonathan took incredible care of us, ensuring our stay was completely stress-free. Whenever he was on-site, he was always available to help, and when he was off duty, he made sure we had a colleague's contact information should we need anything. Hannah and Jorge were equally outstanding. They always went out of their way to assist us and remembered us by name whenever we crossed paths around the resort. Rachel at The Lunch Box also consistently went above and beyond throughout our stay. Whether we were dining in the restaurant or relaxing poolside. She was always there and happy to help. The level of personalized service made us feel like celebrities. Our children felt right at home throughout the entire stay. Although the adults-only La Perla section shares many amenities and restaurants with the family resort, everyone was welcoming and made our kids feel included. We were often delighted to find little surprises waiting for them in the room after a day spent enjoying the beach, pools, water park, and other activities. We truly cannot imagine booking a family vacation anywhere else. Thank you, Paradisus, for providing such an unforgettable experience!