Paradisus Playa del Carmen - Riviera Maya

Couldn’t have asked for a better experience! Eduardo, our concierge with The Reserve (absolutely worth it by the way) was incredible, and super helpful and made our trip super stress free. The room was perfect, the only thing that happened with our room was there was a bug that crawled out of the nespresso pods when my girlfriend was looking through them lol. I don’t blame them as this hotel is very nature forward, so that is almost to be expected. Besides that the room was extremely clean. The noise was ok, the sound proofing in the room isn’t fantastic as there is a gap at the bottom of the door and the floor. We could hear a few things being dropped outside of our room. Speaking of, we noticed after we had our room service ordered, they had taken the plates and silverware out, and at some point something had knocked it all over and there was shattered ceramic plates all over the floor in the hallway. Might have been the Coatis that run around lol. Not a huge issue for us, but it’s recommended to wear shoes or flip flops when you walk around. Besides those few hiccups, we couldn’t have asked for a better trip. Lorenzo and Alexia at the reserve swim up pool bar were incredible bar tenders and you could really tell they enjoy what they do. The location of the resort is ok. Outside of the resort isn’t the nicest area around, but the resort itself feels super safe and I never even had a second thought while I was on property.

Just got back from an amazing stay at la Perla ! We booked a reserve suite and highly recommend it. The experience was more than we hoped for , our concierge Roberto Vada took care of everything from the moment we checked in to the moment we checked out. He made our dinner reservations , made sure we had a cabana at the pool and decorated our room for our anniversary. All of the staff were incredible and attentive , the food was delicious and the facilities were stunning. This resort is truly paradise . We will be back

We had a most beautiful and amazing honeymoon at this resort. We spent most of our time in the adult-only section of Paradisus La Perla but took full advantage of both sides of the resort. Exceptional service and hospitality all around. A special shout out to our personal concierge Miriam who made our stay a dream-filled honeymoon.

We just had the best time at this resort! The staff must be handpicked because they were all exceptional. Erika was our concierge and she looked after all of our needs, and treated the kids with attention. A few of the staff members particularly stuck out and deserve a shout out: Laura and Edgar. They showed sincere kindness and affection towards our children, by the end our kids were running to them. The kids were so well treated at this resort: there was almost daily face painting, they made them animal balloons, piñata decorating, cookie decorating, and the waterpark was just the cherry on top. We had the best time and miss the resort so much. We can’t wait to come back.

We came to Paradisus Playa Del Carmen for a annual family/friends trip. And I can honestly say we were very happy with everything. The food was very good! All the a-la-carts we reserved were fantastic. The service was exceptional. Our room was cleaned twice a day so it was always clean whenever we came back from the beach/pool. The activities for the kids were very kid centered. Every single day there was an activity or experience for the kids, which we all loved. Maria from the lobby bar was super sweet every single night we were there! Jose at the main pool was also wonderful, he took care of us every single day. I would definitely recommend this resort to my colleagues and family.