Paradisus Playa del Carmen - Riviera Maya

I went with my family and FIL and we had a terrific time! The good: Our concierge Veronica was absolutely phenomenal and catered to all of our requests via WhatsApp. She left little gifts in our room everyday for the kids and they were so grateful. As a concierge member, we got access to all the premium alcohol and a reserved pool and restaurant. The entertainment staff worked very hard to keep everyone engaged and were very accommodating. Shout out to Gersom and Daniel who kept the good vibes going throughout the day and made my daughter a balloon animal even after they packed up. The wait staff were also very nice, welcoming, ready to find solutions to any problems you may have had. Shoutout to Rachel who went above and beyond to rectify an issue regarding miscommunication. The food was quite good and À la carte dining service was great! They had a great water park with slides and a dumping bucket and 3 other pools on the family side. My kids loved both the water park and the pirate ship. I was also pleasantly surprised to find the water did not smell like chlorine which boded well for our bathing suits and over all aroma. They had a different show every night of the week and the talent was phenomenal. The so so: Small things around the resort needed some repair but it looks like the resort is in the process of fixing them as we speak. Some slides could use a refresher to bring back some slipperiness The bad: The water was full of algae but this can't be helped as it is a regional issue. All in all, my family had an amazing time and I'm sure you will too!

We had the absolute pleasure of having Antonio as our concierge during our week at the resort, and he truly made our stay unforgettable. From the moment we arrived, Antonio was incredibly responsive, thoughtful, and attentive to every detail. No matter what we needed, he was always quick to respond and went above and beyond to make sure everything was taken care of. What stood out most, though, was his genuinely kind and caring personality. Antonio made us feel welcomed, valued, and truly looked after throughout our entire stay. It’s rare to come across someone who combines such exceptional professionalism with such a warm and authentic personality. His thoughtfulness and willingness to help made such a difference in our experience. Antonio is truly an asset to the resort, and we feel very fortunate to have had him as our concierge. We would absolutely recommend him to anyone visiting and hope to have the opportunity to see him again on a future stay. Thank you, Antonio, for making our week so special!

We had an excellent time. The resort is beautiful, our swim out suite was fantastic. The family concierge was excellent and very worth while, Erika went above and beyond to make the experience special for our family and in particular our daughter. The food is above average for an all inclusive, in particular we enjoyed the Bana family both for Al La carte and teppanyaki. We will be back to Paradisus!

Paradisus Playa del Carmen was a wonderful resort for us, our adult children and our grandchildren! Our positive experience was greatly enhanced by having a stellar personal concierge, Miriam Ortiz. Ms Ortiz was attentive, responsive, pleasant, and professional at all times.

We have been in this hotel 3 times and the service, experience, activities have been always amazing. The food is delicious a lot of variety. The place is beautiful, the people working here is super nice, Antonio our concierge has been amazing always with presents for all and surprises for my little one. The activities for the kids led by the entertainment team have been great. I’m pretty sure the Kidsdome is awesome however since the kids need to enter alone my son didn’t want to go, so just as a recommendation will be nice if there are board games you can borrow to play with the kids or things for painting or in general more activities trough out the day that parents can do with the kids.