Paradisus Playa del Carmen - Riviera Maya

Great choice for our family with kids 10&U. The pool options allowed us to have a different experience each day. The Family Concierge afforded us the additional pool and food options to keep each day fresh. Kids club was a great option to give the parents a break. Beach experience was better than I expected and you could see the effort in the maintenance. Food was good to great. Blue Agave for lunch was the best. The only draw back was even with Family concierge getting dinner reservations was difficult. If that system was easier it would be the perfect resort.

daniel and edgar are the best. great activities for karaoke, soccer, and football. will be returning 🙏🏾

We are currently on Day 2 of a 5-night stay, and unless something changes immediately, this trip is effectively ruined by the resort’s restaurant reservation system and limited capacity. The core issue is simple: the resort advertises a wide range of dining options, but in practice, those restaurants are not accessible to guests once you arrive. We attempted to follow instructions and use the Meliá app before arrival, but it repeatedly failed during registration. It still does not work properly on property. Meanwhile, it appears that all restaurant reservations are taken in advance through that same app — leaving arriving guests with no availability. Since arriving, we have spent significant time trying to resolve this: • Waited 45 minutes in line at the reservation desk, only to be told there was no availability at the hibachi restaurant (earliest opening at 9:00pm, which excludes children). • Were redirected to another restaurant, only to later discover it was adults-only and had to cancel. • Learned that even the taco bar requires reservations for dinner — despite large sections of the restaurant sitting empty. • The reservation desk closes in the afternoon, and lines are consistently long, making it impractical to resolve. The result is that we are effectively limited to the buffet for dinner every night — not by choice, but because there is no functioning system to access the restaurants that are heavily marketed as part of the experience. This is not a minor inconvenience. It fundamentally undermines the value of the stay and, in our view, borders on false advertising. To be clear: the property itself is nice, and staff have been polite. But none of that compensates for the inability to access basic dining options at an all-inclusive resort. If you are considering this resort, assume you will be eating at the buffet unless you are able to secure reservations well in advance—and hope the app actually works.

Great experience, all staff are amazing. The hotel it's awesome Thanks for everything, will be there soon

The resort had a lot to offer. Lord for younger kids but still a fun atmosphere for teens.