Paradisus Playa del Carmen - Riviera Maya

First time for me at a Melia property. Laura and I stayed on the adult side of the resort. Laura had previously stayed on the family side but didn't realize it till after we booked it. From that get go, I was impressed by this resort and the Melia brand. Check in was simple and we received a double upgrade to top floor to a double suite. Place was huge and well stocked with Heineken and water daily. A minor room repair was needed and expedited immediately. Top Notch. The resort is spotless and kept that way all day. Paola, concierge extraordinaire, greeted Laura and I and gave us a rundown and booked our dinners. A pleasure to work with, thanks Paola. all the employees we encountered were excellent representatives of the Melia brand. Although I can't recall all of their names, I would be remiss to not mention those that we do remember by name. Hadar was the start to our days. We were greeted by Nelvia and Arturo every morning with the warmest smiles. Thanks. The tiny omelette chef was awesome and a favorite of Laura's and I. Miguel at the South Bar, Mago at the M Bar were the best. The Tepanyaki was excellent as well . The entertainment was outstanding. Loved the South Bar after dinner. The maids, grounds people, pool guy etc... would all greet you with a smile that brightens your day. Last but not least, the people at the pool, where we spent most of our time. We participated in the pool activities and had a blast. Thumbs up to all the people, and the energy they brought every day. Manuel, pool bartender, is a pleasure of a man with a great attitude and SMILE. Gracias. Ernesto, pool server and an great human being with an infectious smile and demeanor Gracias a todos personas. P.S. To the Escarrer family, you have built an awesome brand that you all should be extremely proud of. Been to a lot of places on several continents and this is the nicest resort I have ever stayed at. The food, grounds, rooms, and most of all the people that you employ set the highest bar. I rarely write reviews but felt compelled to write one fror this resort and the Melia brand. God Bless Vayan con Dios, Todos

We loved everything about our trip. Jonathan and the rest of the staff at the kids concierge were fantastic. The food was great and it was so helpful to have someone take care of all the reservations for us. All we had to do was show up and enjoy. We booked a swim up room which was fantastic. It was directly across from the pirate ship pool and had direct access to the swim up bar. Our kids napped in the room and we could lounge in the pool just outside while being able to keep an eye on them. We would 100% recommend this trip to anyone in a similar situation.

We had an amazing time at this resort. Just returned. It was not very busy. Seems like the perfect time to go. No waits for drinks or restauraunts and no need for the towel game. Great food and they can make almost any drink. We had a family concierge swim up. Swim up was well worth it for our 11 month old's nap schedule. Very kid oriented resort ( on thr family side of course). Will love to take my kid back when he is older! We were so fortunate to have jorge as our family concierge. He was so kind, attentive and really made us feel taken care of the whole trip. Theresa at the north bar was amazing- made us the best smoothies every morning and was so kind. Lucy at the coffee bar was so great. She helped us with our Spanish while making us a great cappuccino. Gabriella was extraordinary. She was the sweetest. She always gave us our drinks with a big smile and really loved our son. She would bring us our favorite drink before we even asked. Helidoro at the beach bar was so friendly and had great customer service. Angel at the buffet was very kind. We got to chat about our families. He remembered our exact drink order the moment we sat down. Very attentive. Nelson at the Italian restaurant was amazing as well. So professional, attentive and funny. He was so sweet with our family. Honestly, amazing people work there! Room was great and clean. Nice and cool with AC. Got crib no problem.

Great place. Service was excellent

My now wife and I came back to this resort to have our destination wedding and everything went as perfect as you could hope for. The weather was great, the resort was impeccable and clean, and all of our guests had a great time with us. Special thanks to Mara and Milka for helping us plan our wedding and making sure every detail was taken care of. We couldn't has asked for a more perfect wedding.