Paradisus Playa del Carmen - Riviera Maya

While the hotel rooms could use a bit of a renovation, the service was impeccable. From the momment we walked in, they treated us amazing. Food was great with lots of options, many healthy. Activities were fun but not too much in your face. Beach was ok, a lot of seaweed, even with staff cleaning it up daily. We took a children's concierge package. If you have kids, highly recommend it. Our concierge was Nestor, who was amazing. He loves his job, it shows, and can't thank him enough. From helping us reserve restaurants, to sharing activities daily to making fun surprises for our kids. One night we came back to the room with little mice balloons hidden through the room as a scavenger hunt . Another day we found the outside tub full of a bubble bath with floating sea creatures made out of balloons. It elevated the daily experience.

Great restaurants and buffet! The pools and grounds were amazing. Rooms were clean and spacious. Great family holiday!

We had a fabulous week at Paradisus with our 2 and 4 year old girls. A big highlight was how kid friendly this resort was - my girls *loved* the Kidsdom kids club and asked to go back repeatedly. A special shoutout to Yadira, Yessenia, Lety, Carly, and Jamilee for taking such good care of my girls this week so we could get some much needed adult time!

Great week + in this lovely resort. Good : This is a fabulous resort for kids. We didn’t have any but there were many activities for them and a water park. Resort and rooms are very clean and well appointed. Comfy bed. Fridge stocked daily. Many restaurants with variety of foods. We enjoyed Sal, Cielo and Cappella. There are 2 buffet restaurants, one adults only. We had a swim up in the “family concierge section”. I loved the swim up, great for a swim before breakfast. It was the only pool we went in. I think the family concierge was quieter than the adult side, which seems to have music every time we walked thru. There is a quiet section that I would look into next time. Beach is nice, no shortage of chairs, if you ignore the sargassum. They were hard at work every day cleaning it up. But easy enough to wade thru. Big shout out to Jorge H, our concierge, who booked our restaurants and arranged for the Kicks sports bar to open at 8am so we, and about 100 others, could watch the gold medal Olympic hockey game. We were well looked after. We had an included trip to a cenote, which was worth doing and was only about 4 hours Evening entertainment in the South bar. Great band, rock opera style on Tuesday night. All the staff was very pleasant, except the Transat rep but that’s not on the hotel Would definitely go back Needs improvement The physical MAP is TOO small. This apparently is a common complaint. The resort is big. We spent the first day glued to our phones trying to find our way around. It would have helped had they marked our room on the map so we had a starting point. Another suggestion is “ you are here” maps around the resort. Same for menus. In a binder in the room, instead of online. I wanted to put my phone away Tell us at check in not to drink the tap water. Music - although it was not obnoxious, why do you need music playing before 9am. People are afraid of quiet. It would have been nice to sit on balcony and have am coffee in peace and quiet. Our toilet ran. Although it was not bothersome to us it was a real waste of water. It took 3 complaints from concierge and finally from us personally( when we had to use a waste basket to fill the tank) before they changed the inside flapper.

Wow what a wonderful hotel! From start to finish, La Perla really seems to care for the people who visit. Roberto was our concierge on the Reserve side and he was stellar! Always checking in with us and providing us little surprises for our Honeymoon! He made the experience a 12/10 and was always so helpful. Jonny on the beach was our favorite server. He was always so friendly and helpful with his recommendations. Truly everyone we met was kind and wonderful to interact with. The food here is 10/10. Even the buffet had stellar options but the seafood here was unmatched. Each time we had some of the freshest fish & sushi options. The hotel has plenty to do and options for all! The pool is not heated but we came during a little bit of a cold front. No matter though as the hotel is ocean side and the water was always great. Make sure to get down to the beach side bungalows early as those do go quickly! We can’t wait to go back!