Paradisus Playa del Carmen - Riviera Maya

I travelled with my husband and two sons. We loved the hotel and all it had to offer. Our family concierge, Nestor, provided an added bonus, going above and beyond to ensure we had a fantastic break. The food was varied and to a high standard and bar staff would make any drinks requested. The facilities were fantastic and the beach was lovely. I wouldn’t hesitate to stay here again.

Perfect spot for a young family. My 2 and 5 year olds loved Kidsdom (appreciation to Yessenia and Yareth) and my husband and I relaxed more than any other trip since having kids. The food was great, and the staff were kind and responsive.

Amazing! Christopher arturo is going over and beyond our expectation! He took the time to make sure my wife was well taking care of with her food complication.

We had an amazing time!! We interacted with Alfredo, Hennen, and Ivan each and every day and all three were spectacular. They knew what we wanted before we even got a chance to say anything. When I would walk into toe reserve lounge Hennen would say, sandwich man!!!! All because the little sandwiches they had there were so tasty and I would grab a couple each time I walked by.

What a beautiful setting for a wedding! My family had a wonderful time at this well appointed resort. From the moment we entered the large resort, we were greeted with a friendly professional staff. We were taken to our spacious accommodations that were more than perfect except for the scent. We didn't notice it until we got home, but EVERYTHING smelled like a damp musty air freshener. I had to even wash my toiletry bag, beach bag, hair ties etc....very strange, frustrating and time consuming once we returned to the states. Even my husband noticed it, and that's saying something. Again, we didn't notice it as offensive while we were there but you may ask for a room with diffusers. Shout outs to Oscar, Elvis, and Nestor who made our pool time even more enjoyable. Oscar and Elvis were so kind and friendly and Nestor was a master aqua gym instructor. Wish I could take this experience and instructor home with me! Nothing beat eating fish tacos and Korean chicken wings poolside! The cabanas were the ideal napping location. Our last shout out goes to Hugo who was amazing as our Hibachi chef on our last evening! We hope we get back here someday. Note: ALWAYS bring a lot more sunscreen than you think you will use! We went through 1 1/2 bottles and needed more and paid 35.00+ per bottle. (I expect higher prices but ouch!) I would also come with many small bills. While it is an all-inclusive resort, tips are always appreciated and they deserved them for all that they did to ensure we and others had a wonderful vacation. Thank you!!