Paradisus Playa del Carmen - Riviera Maya

We absolutely loved our stay at Paradisus! It was the perfect resort for our family. The kids had an amazing time, and we loved that we could enjoy some adult time while they were having fun at the Kidsclub. The resort truly had everything we needed, and we felt spoiled from start to finish. Our concierge (Jorge) was excellent and made the experience even more special. We honestly have nothing but good things to say and would absolutely come back!

Children’s activities were offered throughout the day, so many options. Great staff! Angel kids entertainment team was so great with our kids. Rachel from family pool helped make our day! Thank you Paradisus ! Only thing was waterpark was closed second day we were here and wasn’t told about before or when we arrived.

The service offered at the time of arrival was so bad that we planned to leave the facility the very next day.Not every thing included in the luxury family suit was offered to us.Thanks to our Family concierge Fabian for helping us and making our stay much better.A big thanks to Alex at the Italian restaurant for his excellent service.

We had an absolutely incredible stay at Paradisus! The resort itself is beautiful, but what truly made our vacation unforgettable was the outstanding service at the beach bar. A massive thank you to Elizabeth, Abisai, Ricardo, and Reyna. They are an incredible team of bartenders and waiters. They kept the drinks flowing, provided flawless service, and treated us like family every single day. Their amazing energy and attentiveness completely elevated our beach experience. We will definitely be back!

We had an incredible time at Paradisus Playa del Carmen. From the moment we pulled up, the entire experience was smooth, relaxing, and just wonderful all around. The main reason this place is so special is hands down the staff. Everyone we ran into was warm, friendly, and eager to help with a smile. You can tell the team really cares about making sure guests have a great time. Every request was taken care of quickly, and they constantly made us feel right at home. Shout out to Octavio at reception, Anahí and Daniel at the Celsius pool! 😊 The food was another massive highlight for us. Everything was delicious and beautifully presented. There was so much variety, everything tasted fresh, and we looked forward to each meal. On top of all that, the resort is very clean. The rooms, pools, and grounds are impeccably maintained, so you can just kick back and fully unwind without a single worry. We honestly couldn't have asked for a better trip. Paradisus set the bar super high, and we're already talking about when we can come back!