Paradisus Playa del Carmen - Riviera Maya

Sabina and Besain were very attentive and professional while attending us. They were very thoughtful and polite and patient! They served us quickly and made sure we always had drinks. We can’t wait to return.

Both Sabina and Betsain were nothing short of amazing! Thank you so much for a great first day as we start our week long vacation.

Great hotel, with amazing staff. Gabriela and Rene at the Celsius pool bar/swim up bar went above and beyond. They really looked after us all holiday with a few special surprises on my birthday too. The head chef was super helpful at the buffet with my baby’s allergies, making custom vegetarian dishes for us and dishes for the baby. Can’t wait to come back!

We just celebrated my son’s 30th birthday here and it absolutely did not disappoint! The rooms are very clean and spacious, housekeeping was great! They cleaned everyday and were very thorough. The staff are so lovely and caring, always making sure you have everything you need and so friendly! Special shout-out to the gentlemen at the Hadar buffet, he sorted out our cake last minute and was going above and beyond for us! Rodrigo from reception was also amazing, really caring and gave amazing service. The restaurants and food were so good, so much variety and there was not one meal we were disappointed with. The adults side had a DJ every night almost and it was very classy and fun. Despite staying on the family side, you were able to use all the adult facilities, including restaurants, pool and the beach which was great! We had a very pleasant stay here and would definitely come back and recommend people to visit here!

Our stay at Paradisus Playa del Carmen was truly unforgettable. From the moment we arrived, the staff made us feel welcome with their warm hospitality and attention to detail. The resort itself is absolutely beautiful—lush tropical surroundings, well-maintained grounds, and a relaxing atmosphere that made it easy to unwind. What really stood out was the exceptional service. The staff consistently went above and beyond to ensure we had everything we needed. Their friendliness and genuine care made a big difference in our experience. A big shoutout to Jorge—he was incredibly helpful, friendly, and always made sure our family was taken care of. He really made our stay extra special. The rooms were spacious, clean, and very comfortable, with thoughtful touches that made our stay even more enjoyable. The kids loved the activities, and everything was smooth and relaxing. Definitely recommend, especially with the Family Concierge service!