Paradisus Playa del Carmen - Riviera Maya

Paradisus worker Cindy made the difference. I don’t know where she got the energy, but she was everywhere, cleaning, hosting and always with the biggest smile. A true ambassador for Paradisus. I really hope her supervisors reward her her for her exceptional service above and beyond. An excellent hostess at Naos buffet and lobby and pool cleaner at the Family Concierge lobby. True service with the biggest SMILE. Cindy should be employee of the week. One person can truly make a difference.

I am a repeat customer for one reason only.Customer Service.Roberto the Concierge and Christopher the pool attendant are 5 star.The spectacular grounds do make it easy to return year after year as well.

It was a BLAST from the beginning to the end. The resort doesn't offer an airport shuttle so we used Otium Transport shared shuttle transfer to and from the resort and it went smoothly. Once you arrive it does take time to check in, so be patient. There is a snack bar in the lobby as well as a bar towards the back. We didn't have to wander because a server appeared with beer and sparkling white wine. We had booked under the Roulette option which means you aren't assigned a room until you arrive. IF you want to be on the adult side I recommend you reserve in advance. We didn't care and ended up in a junior suite on the family side of the resort with an upgrade to the adult only side. It was worth it for the extra quiet, kid free pools and restaurants. Speaking of restaurants, when you arrive a house concierge, we had Estephanie, who was terrific, will take you on a tour of the resort. She answered all of our questions about dining reservations, best place to eat, swim, etc. So even if you don't have a private concierge there is always someone to help. We got lost the first day, and a random staff member walked us back to our side. In our upgrade we did have a concierge, Emmanuel and he was incredible. Emmanuel set up our dinner reservations for the entire stay on the first morning. The resort uses either WhatsApp or Telegram apps for communication with the guests. I didn't want to use an app but I understand it is the easiest way in Mexico to avoid out-of-country charges. I deleted the app as soon as my husband and I left the resort. Emmanuel took care of us every step of the way. One day we came back to our room and found a beautiful straw beach bag - a complementary gift with bottles of resort sunscreen and resort bug spray. You are near mangroves so yes, there are mosquitos. But nothing horrible. There is also sunscreen at the poolside beverage bars in case you forgot yours. The next day, we came back to our room and there was a bottle of champagne, a small cake and card wishing us a happy anniversary. All of this because of Emmanuel.Now on to the M-Bar. We had a bartender, Jesus, who made the best cocktails. My husband enjoyed his Old Fashions, the best! For me, I told Jesus to surprise me, and he came back with a ginger martin. It was all natural, no sugar or syrups added. Giovanni was also behind the bar and was so nice. For our anniversary dinner we went to adults only Sal's Steak. Make a reservation as soon as you arrive & bring your appetite.

We upgraded to family concierge before coming and it was the best decision! Jorge was absolutely fantastic and took care of anything we needed. The level of personalized care was amazing! Traveled with 2 and 4yo :)

Our family of 8 went to this resort early January. We had 3 generations on this trip and I cannot recommend this resort enough. Four of us 8 had been here prior, in April 2024. Right from the start we were warmly welcomed by staff. Check in went smoothly, especially given we had only booked an hour prior after leaving another resort. The property itself was beautifully maintained, the rooms were clean and decently sized and the staff were fantastic. The dinner reservation desk was very helpful in finding us times that worked for our family of 8, I recommend booking all your dinners when you check in. As far as the daily activities go, there was always something special. Whether its extra snacks by the pool, face painting for kids, or a market in the lobby there was something for everyone. We could always find a spot to sit near the pools, or on the beach, no fighting for chairs! The waterpark was perfect for our family, all generations enjoyed it and the fact that it was slightly removed from the main area of the resort was great! It meant we didn't hear the noise and excitement all day and could still relax by the other pools. The restaurants also were great, while the buffet could be considered smaller I found that it meant food was being refreshed more often. The general atmosphere of this resort was very calming, yes there are lots of families here but it's a family resort and Paradisus does a great job catering to those families. We will absolutely be back.