Paradisus Playa del Carmen - Riviera Maya

We went to the resort with another family with kids. We had a suite that was spacious and well thought out. Resort is really easy to walk around and get the lay of the land. We really appreciated the ice cream and coffee stations that had oat milk, soy milk, and almond milk. There is a smoothie bar in the morning and a smoothie bar on the beach. We had a family concierge, which I find to be epically useless and a waste of money. Really the only thing you get is a separate pool we never went to and the lunch box à la carte restaurant which took more time that Any other restaurant we went to for our food to come. Like over an hour for a kids cheese quesadilla. Our group of 9 said we would happily come back if it wasn’t for the issue of restaurants. They don’t allow walkins. And you get very inconsistent information regarding reservations. I emailed concierge and was told I can’t make reservations. Then I found out other families had done this and gotten it. I called and they told me to reach out 4 days in advance and got nowhere. So basically every day you don’t know where or when you are eating. You just keep whats apping your concierge and they are “working on it” all day as if they didn’t know they had the number of reservations for the resort they had. Like don’t allow people to book the resort if you can’t accommodate them for a restaurant. No one is paying this much to eat buffet at a 5 star resort. So basically we couldn’t actually relax or enjoy ourselves bc every day we had to play this stupid game of when or where are we eating. Like one time the concierge booked our family of 5 an adult only restaurant- back to my previous comment of concierge being an epic waste. All the food and amenities in concierge were available elsewhere. Oh and every night in the restaurants over half the tables were empty. So it was an obvious staffing issue. As for the rest of the resort, we loved the guys at the pool bar, the 12:30 dance workouts in the pool, the kids activities outside after breakfast and after dinner, all of those things were really well thought out. The beach has soft pristine sand and has its rocky spots but still beautiful.

We had excellent stay in Paradisus resort. The facilities, food, shows are really great, however we were especially impressed by the hospitality and skills of the friendly people working in the resort. Like Mr Edgar from sport and entertainment crew who spent a lot of good time with our kids. Thank You for this!

The staff were friendly, and the à la carte food was very good. The hotel also has a great water park for kids that parents can enjoy too, along with plenty of entertainment for children. That said, I would not recommend this hotel overall. The beach was full of seaweed and very rocky, to the point where it could hurt your feet. The buffet was disappointing, with limited variety and quality far below what I would expect from a 5-star resort. The kids club was also not very engaging—my son stayed less than an hour and said he never wanted to go back. Overall, I do not think it was worth the price, especially when there are better options in the same price range.

The overall resort is very large but the adult only section was the perfect size. We loved the pool vibe - not loud music all day long just the right amount. The pool food and drink service was amazing ! Oscar and all the others were very good. The fitness classes were so great. We did yoga and hiit, functional movement and TRX classes . The instructor Vasty had all the energy and knowledge you want in a fitness instruction. She’s one of a kind! Amazing energy ! We did one class with Michelle and she was great too. The beach - the water was amazing! No seaweed The housekeeping and minibar refill people - no issues always done to perfection when we returned to the day. The only negative were the restaurants at night. The buffet had better food. The à la carte was not great except the hibachi . The serve at Lemon and the food was poor and we are not hard to please people. Anyways we still enjoy the nights but the buffet was the best food we had at supper. Loved the coffee shop! In all we had a great time with amazing weather. Adult only is the way to go now that our kids are older. We really enjoyed that part of the trip!

Angel is a fantastic host for both adults and kids. Every morning, kids look forward to a smiling great host. Thanks for the memories.