Paradisus Playa del Carmen - Riviera Maya

Kid club amazing Montse Diana ,Angeles Angela Iris Laura made a great job with our kids they spent a very nice time .

This was our 3rd time coming to this resort and that says it all. Service, cleanliness and food was excellent, staff starting to remember us from previous stays and we felt at home, looking forward to a 4th visit soon,

Our family concierge support, Eduardo, went out of his way to make the most of our stay for our three kids, all 7 years old or younger. The kids enjoyed the pools, waterpark, and beach. The kids, however, did not like their Kidsdom program and complained that the staff was mean and on their phones. While the restaurants were only okay, each one had at least one outstanding meal option. We had read reviews about the rooms needing updates, and we agree. The beds were severely outdated, and the air conditioning could not keep up with the heat and humidity, which made sleeping incredibly uncomfortable. They asked about rebooking for next spring and quoted a price 3x what we paid, which definitely would not be worth it.

Hotel was great, family concierge was excellent. However, evening professional entertainment was poor, which meant there was not much to do in the evening after dinner. We were told there was more happening in the adults only area, so if you are happy to leave your child alone in the hotel then maybe this would have been better, however I was not.

It was an amazing and fun experience! Angel and DJ Diego were awesome and had wonderful dance parties! They made our evenings that much more fun!!