Paradisus Playa del Carmen - Riviera Maya

We had a wonderful stay overall. The resort is big and the location is excellent, making it easy to get around and enjoy everything the property has to offer. We booked a Family Concierge room with a private swim-up, and it was definitely worth it. The room was spacious, comfortable, and having direct access to the pool made our stay even more enjoyable. The staff were friendly, attentive, and provided excellent service throughout our visit. A special thank you to our concierge, Roberto Vado, who consistently checked in with us to make sure everything was going well and that we had everything we needed. His attentiveness and professionalism made our stay even more memorable. One of the highlights of our trip was the water park. It was fantastic and well worth the stay on its own. There was plenty of open seating, including comfortable daybeds, so we never had trouble finding a place to relax while the kids played. Our older kids loved the larger water slides, and we were especially impressed with the infant splash area. Our 16-month-old was able to safely walk around and enjoy the water features independently without needing a float, which made it a great experience for the whole family. The resort offers several specialty restaurants, but reservations are required, and it can be difficult to get your preferred dining time. While we appreciated the variety of options, we found the food to be average compared to other all-inclusive resorts we've visited. The buffet also felt small for the number of guests it serves, especially during peak meal times. Unfortunately, the biggest disappointment was that my wife and I became very ill after dining at Capela, where we both ate the calamari and mussels. While we can't say for certain what caused it, we suspect the meal may have been the source. We were sick for nearly two days, which significantly impacted our vacation, and I was only able to eat watermelon for another day afterward. Despite that unfortunate experience, the resort itself is beautiful, the staff are outstanding, and the Family Concierge service was excellent. The accommodations and water park made for an unforgettable family vacation. If the food quality and dining experience were improved, this would easily be one of our favorite family resorts.

We came here expecting a mid-end or premium family all-inclusive based on the reviews, but unfortunately left disappointed. The recurring theme throughout our stay was poor management. The biggest issue was a wedding reception held on the family side of the resort with loud music until nearly 11 PM. Because of the horseshoe-shaped layout, the noise echoed into guest rooms where families with young children were trying to get them to sleep. This wasn't the wedding party's fault—they deserved to celebrate—but it was a baffling management decision. On a large resort, there had to be a better venue that didn't disrupt so many other guests. The food was another major letdown. It was generally mediocre, and after a day with repeated power outages across the resort, I became violently ill overnight with what I strongly suspect was food poisoning, losing an entire day of our vacation. I can't prove the source, but it certainly raised concerns. There were plenty of smaller issues as well: housekeeping missed obvious items like removing a diaper-filled trash can, restaurant reservations felt artificially scarce despite mostly empty dining rooms, the kids club was frequently full during dinner hours (making it difficult to use as intended), and we even encountered a cockroach on the dining table in our room. To be fair, the staff were friendly and genuinely seemed to be trying. We also enjoyed the pools and swim up bars, the weather was beautiful, and our kids had a great time swimming. We still made wonderful family memories. The final interaction summed up the entire stay. A manager apologized for the wedding noise and promised to remove our incidental room charges as a goodwill gesture. At checkout, every charge was still on the bill. The amount wasn't important—it was simply another example of management failing to follow through. We enjoyed our vacation because we were together as a family, not because the resort exceeded expectations. There are too many other all-inclusive options available for us to consider returning.

The overall staff was very nice but there were some that really just made the stay even that much better! Eduardo our concierge was extremely attentive! He greeted me by my name and not by Mrs. which was so refreshing and kind. Said by celsius bar was soooo amazing to our party of 10. The staff was amazing.

Friendly staff, clean, and a lot of great activities for the kids.i thought it was a good value. Waterpark was fun.

great experience, the bartender Sebastian is great! he makes the drinks my personal favorite is the Chamada it’s so good! All of the food is great! I loved the hibachi great presentation! Amazing ice cream and pastry’s! Loved the pools too, great experience.