Paradisus Playa del Carmen - Riviera Maya

We stayed at Paradisus Playa del Carmen Riviera Maya for a wedding as a family of four and had a great overall experience. We booked a Family Concierge suite, which worked very well for us. The room was spacious and clean, with a separate bedroom with a king bed and a living area that included a sofa bed, table, microwave, sink, and minibar. There was plenty of space, and the layout made it comfortable for a family. Housekeeping was excellent and very helpful throughout our stay. One highlight was the Family Concierge service. Eduardo Monroy was our concierge and made the experience much easier. He sent a daily list of activities each morning, helped with restaurant reservations, and quickly handled anything we needed, including extra water and a safe issue. Having one point of contact allowed us to relax and actually enjoy the vacation without worrying about logistics. The food overall was good. The buffet options were the same daily on both adult and kids sections. The service and cleanliness across the resort were excellent. The staff throughout the property were friendly and welcoming. Overall, we had a very positive stay and would recommend this hotel, especially for families and anyone attending an event or wedding on property.

We have been coming to the Lunch Box since we started our trip and it has been amazing! Very exclusive and not busy, which is nice when traveling with a new baby. Rachel has been amazing since the beginning! Thank you so much!

food was terrible so much wastage bland no taste no variety need more options for wine food for kids was fine-

Overall amazing stay at the resort. We recently visited for my wife’s 40th bday. We had the family concierge package. Check-in is a little rough. It took us an hour from the time we got to the resort to the time we got checked in. We arrived on a Thursday afternoon. Our butler did his best to expedite the process. There were snacks, drinks etc available while you wait. After check-in everything else was outstanding. Our butler, Adrian, was very communicative each day (through WhatsApp). The room was very nice. The temperature stayed cool which is a huge plus, stocked mini fridge with both alcohol and non-alcoholic choices along with snacks that were replenished daily. The lunchbox was a great place to eat breakfast and lunch each day. Dinner options were great but note you need to make reservations PRIOR to your stay, otherwise you may not get to eat at each of the (we learned that the hard way…didn’t realize we needed to pre-book (luckily Adrian was able to find some time slots for us). We had a swim up room very close to the kids area pool (pirate ship) which was a great location to the Palapas that are available to grab, the pool bar, etc. We brought our two boys (10 & 13) and they loved it. One played basketball the entire time and the other enjoyed the game room where they had Ps5, Xbox, pool and foosball. The gelato and coffee shop were a great daily stop as well. Many flavors and both were open late for the family concierge. Overall “cons” or things that we thought could be improved: - check in process needs to be faster. - all the pools close at 7pm, which is fine, except we had a swim up and that was also closed at 7pm. For those rooms, the pools should be able to stay open longer - need better pre-stay info around the need to reserve dinner

Great place to travel w family and kids! The kids had a blast and the hotel made everything very easy. Family concierge helped too! Eduardo was very responsive and helpful.