Paradisus Playa del Carmen - Riviera Maya

I love my experience with Alicia. She was very pleasant in services at the Hadar Restaurant especially both Lunch & dinner time. Thank you for all you do.

Great trip for the family. Fun activities for all and shows were fun. Everything was smooth, timely and easy, especially thanks to Emmanuel. He answered all our questions, has been super responsive, ensured all our reservations were smooth, and kept it interesting with surprises during our stay. If Family Concierge is within your budget highly recommend. 🙏

Staff is so friendly and attentive. Pool is clean, quiet, and close to a bathroom. Walking distance to the beach. Plenty of chairs.

Paradisus was great for our family of 4, we booked the family concierge room with swim up pool, well worth the extra price for a more private swim when the main pools gets crowded. Our room was assigned a concierge, Jorge, who did a great job of making our stay smooth and stress free. He took care of dinner reservations, booking excursions, being available for any of our needs, even decorating our room and sending a cake for my daughter’s birthday, true hospitality. The rooms were spacious, our mini bar was fully restocked each day and housekeeping refreshed our towels and beds every time we returned, along with nice little gifts left on the bed for our girls. Food wise, I recommend the Lunchbox for breakfast and Bana the Teppanyaki restaurant was a blast for the kids - make sure to book ahead. We took advantage of one excursion to visit Cenote which was a fun adventure just 30 minutes drive. Cave swimming and Zip lining is not something we would’ve chosen to do on our own, but kept an open mind and glad we had the chance, don’t miss it. We enjoyed this experience so much that we plan on making this our annual holiday vacation. Can’t wait to visit again, use Costco Travel, a great value.

We stayed at Paradisus Playa del Carmen Riviera Maya for a wedding as a family of four and had a great overall experience. We booked a Family Concierge suite, which worked very well for us. The room was spacious and clean, with a separate bedroom with a king bed and a living area that included a sofa bed, table, microwave, sink, and minibar. There was plenty of space, and the layout made it comfortable for a family. Housekeeping was excellent and very helpful throughout our stay. One highlight was the Family Concierge service. Eduardo Monroy was our concierge and made the experience much easier. He sent a daily list of activities each morning, helped with restaurant reservations, and quickly handled anything we needed, including extra water and a safe issue. Having one point of contact allowed us to relax and actually enjoy the vacation without worrying about logistics. The food overall was good. The buffet options were the same daily on both adult and kids sections. The service and cleanliness across the resort were excellent. The staff throughout the property were friendly and welcoming. Overall, we had a very positive stay and would recommend this hotel, especially for families and anyone attending an event or wedding on property.