Paradisus Playa del Carmen - Riviera Maya

It was a wonderful experience with rio widi Dede and Eddie they were very friendly when I was playing paddle and being helpful and the teen clubs were very fun

My holiday with rio, widi, dede and eddie was wonderful, they were very welcoming and fun through all the experiences we had here such as playing padel and enjoying the teens club definitely one of the best experiences i’ve ever had overseas

Absolutely fantastic member of staff thank you so much Angel .

The foods here is amazing, kid friendly and everyone very nice. Angel work at the game room Thats my sons favorite.

Overall had a great time! Went with my parents, my family, and my sisters family. We did family concierge, shout out to the smaller (their words) of the Eduardo’s for going above and beyond. When he was off and there were fill ins, none of them compared, but I still think was worth it. Having a concierge got us service faster, clued in on activities, made an huge difference even with dinner reservations, and made the large property feel like we got the boutique touch. Highly recommend it. Our check-in wasn’t smooth and they kept trying to upsell me which was frustrating after a long travel day. However, to make up for this, Eduardo comped us a cabana (normally $80 I think) and made sure our kids got extra goodies. Our kids enjoyed the childcare (2, 5, 7), but mainly watched tv with a little play. The kids programming was overall amazing and super fun, other than the piñata. They had someone pulling the piñata up and down and it felt mean spirited and not playful, especially to make the little kids miss. The organizer ended up ripping the piñata open even though there were still kids in line and they were really close to breaking it. She then proceeded to have all the kids gather in front of her and threw the candy up. My daughter got nailed by something hard and then pushed to the ground by someone trying to get candy. This all felt really aggressive and not good, but maybe we are just not piñata people. We loved the turtles, koi, coati, raccoons, and cats. Beware the coati rummage through bags at the pool, so make sure they are zipped. There was an unbelievable amount of sargassum (algae/seaweed) . The beaches were a mess and the hotel was filling trucks with the stuff. You couldn’t even dip your toes in the water or play on the beach, which was no one’s fault, but still disappointing. It smelled terrible, but the hotel did a good job trying to mitigate the smell. It’s not the hotels fault, but just fyi to check out when high season is. Loved the onsite coffee shop, ice cream, and the hibachi restaurant is a must, Celsius was really convenient, and the rest of the food options were all fine as a vegetarian!