Paradisus Playa del Carmen - Riviera Maya

We just had the best time at this resort! The staff must be handpicked because they were all exceptional. Erika was our concierge and she looked after all of our needs, and treated the kids with attention. A few of the staff members particularly stuck out and deserve a shout out: Laura and Edgar. They showed sincere kindness and affection towards our children, by the end our kids were running to them. The kids were so well treated at this resort: there was almost daily face painting, they made them animal balloons, piñata decorating, cookie decorating, and the waterpark was just the cherry on top. We had the best time and miss the resort so much. We can’t wait to come back.

We came to Paradisus Playa Del Carmen for a annual family/friends trip. And I can honestly say we were very happy with everything. The food was very good! All the a-la-carts we reserved were fantastic. The service was exceptional. Our room was cleaned twice a day so it was always clean whenever we came back from the beach/pool. The activities for the kids were very kid centered. Every single day there was an activity or experience for the kids, which we all loved. Maria from the lobby bar was super sweet every single night we were there! Jose at the main pool was also wonderful, he took care of us every single day. I would definitely recommend this resort to my colleagues and family.

We had a wonderful family trip, and a big part of what made our stay so enjoyable and stress-free was the exceptional service from our concierge, Johnathan Vergara. Johnathan was incredibly attentive, thoughtful, and detail-oriented throughout our entire stay. He went above and beyond to make things easy for our family, always checking in, anticipating what we might need, and arranging little surprises and fun activities for the kids. Having someone so responsive and caring made such a difference when traveling with children. The Kidsdom staff were also fantastic, everyone was so friendly, patient, and welcoming with our kids. In fact, we found the staff throughout the resort to be consistently helpful and kind. We also want to give a special thank you to Alexandra from Circle by Meliá, who was incredibly nice, helpful, and accommodating. She really added to the positive experience. We did have a few minor room issues during our stay, the sofa needed attention, the safe wasn’t powered, and one of the drawers was stuck. However, the important thing is that these were addressed and fixed very quickly, so they didn’t negatively affect our overall vacation. Overall, we had a lovely family experience and really appreciated how much the staff cared about making our stay comfortable, easy, and memorable.

We were a group of 7 women on a girls trip for my 50th birthday. We had an amazing time. Miriam from the concierge Team was AMAZING!!! She made us all feel like there was nothing she couldn't make happen. The hotel was great and the food was even better. We may have caused a bit of extra noise, but we brought so much fun to the hotel we were four by the end of the week. Can't wait to go back.

The raccoons were everywhere. Sitting 10ft from the pool a raccoon unzipped our backpack and took a box of unopened cereal. Witnessed the staff feed the raccoons from the outdoor kitchen (further encourage the animals to come up to people for food). Had breakfast inside the hotel buffet when a racoon came down from the ceiling to come after our food. Also, walking around at dinner time and saw a racoon inside the adult side buffet. Cannot be sanitary, impossible there isn’t raccoon pee or poop in the indoor buffets.