Paradisus Playa del Carmen - Riviera Maya

I get what you mean — you know they can’t completely control the wildlife, but guests should still be able to sit poolside, eat, and relax without animals jumping onto the tables or getting into their belongings. I’d work it in like this: The property itself is nice, but the rooms are a little outdated and could use some upgrades. Overall, we had some good moments, but if I’m being honest, I probably would not return. My biggest issue was the coatis. I understand they are wildlife and there is only so much the resort can do, but there has to be a better way to manage them around the pool and dining areas. You should be able to sit poolside, enjoy your food, and relax without an animal jumping onto your table, going after your food, or getting into your belongings. They were constantly around, and it honestly made it difficult for me to relax and enjoy the vacation. For an all-inclusive resort, I also didn’t always feel like everything was actually included. Things like matcha and ceviche were an additional charge, which was disappointing. Some of the restaurants were extremely hot, especially the hibachi restaurant. Even the servers looked uncomfortable and were sweating. I actually felt bad for them. The resort should consider better cooling in these areas or at least lighter, more breathable uniforms for the staff. The spa could also use an upgrade. I had a massage that was okay, but definitely not worth the price. The standout of our stay was Rachel, the poolside waitress at The Lunch Box. She was amazing—attentive, friendly, and always checking on us. Every server at the resort should be as attentive as she was. She truly made a difference in our experience. Overall, it’s a nice property, but between the animals, extra charges, uncomfortable heat in some areas, and inconsistent service, I don’t think I would choose to return.

My 6 year old daughter absolutely loved Kidsdom! The women working there are so genuine and caring! You can tell by how the interact with the kids, we felt so comfortable with the program. There are also so many fun activities that are offered during the day in Kidsdom. There were times we had to convince our daughter to spend more time with us! She often said “Kidsdom is the BEST!!!”

Very beautiful hotel, friendly and helpful employees. Pool area is very clean, with big Bali beds to relax on and you don’t need to rush in the mornings to get a sun bed or umbrella. We used the Nespresso Cafe and Ice Cream bar daily and were a big hit. Only downside was that a couple of the bespoke restaurants did not have air conditioning but the food was really good. Great hotel for families and overall an amazing stay!

We are very happy with Rachel, the TLB waitress at the pool; she is very fast, friendly, and it's clear she loves her job. The FC lobby has a beautiful space to enjoy.T.Y. We'll be back soon

Incredible experience! Great accommodations, food, and service. Special mention to the amazing bartenders and waiters who made our stay unforgettable: Víctor at The Reserve, Marco at Lemon Fish, Ismael at Hadar, Ángel at reception, and Eddy & Pascual at Fahrenheit. Outstanding service!