Paradisus Playa del Carmen - Riviera Maya

daniel and edgar are the best. great activities for karaoke, soccer, and football. will be returning 🙏🏾

Great experience, all staff are amazing. The hotel it's awesome Thanks for everything, will be there soon

The resort had a lot to offer. Lord for younger kids but still a fun atmosphere for teens.

Amazing hotel, the staff are fantastic and very attentive. A special thank you to Eduardo Bamboo who made our experience all the more magical

THIS WAS NOT A VACATION; THIS WAS WORK. First time at this resort, but not new to all inclusive resorts. I can not speak towards the adults only side of the resort. This review applies to the family side. I really wanted this trip to be a relaxing family trip, but it ended up being a huge stress and endless headaches. I understand the limitations of all inclusive resorts, but generally our exerience is a 4-5 star experience at other resorts. I do not like to leave reviews that do not include some of the positive experiences. Depending on your family needs, this could possibly be a good spot to stay, but for our needs, it was just stress. We do, unfortunately, regret out stay here. PROS: 1. Overall, the food quality was pretty good. This includes the reseve club lounge, restuarants and buffet. All inclusives, understandably, have to mass produce food, but the taste was really good and the food was fresh. 2. Jesus at the French Restaurant provided us with an great dining experience. The food was good and it was a really great experience. 3. The shows were kid focused and friendly. Not too long. (about 30-45min). Great for the adults because it was entertianing, but as a parent, you don't have to sit though 2 hours of mind-numbing childrens shows. 4. Drinks were fairly easy to get. Most places we have stayed, there is a staff memeber that comes around and chekcs if you want a drink/refill. We did not have that experience here. Not a huge deal... I can run to the bar and get my own drink. Pro tip, bring a large mug/yeti/etc to have the bar tender fill your drink. Less trips back and forth. Bartenders have no problem filling these cups for you. 5. The gym was good. Not over the top, but had everything I needed to get my workout in before starting the day. 6. Some vendors on the beach, but it wasn't bad. We have been places where they are in your face every 5 min. They came by occasionally but were not agressive. 7. Rooms were turned over and kept clean regularly. I didn't catch the name of the lady taking care of our room, but she did a great job. Very much appreciated that. CONS: 1. The biggest con for us was the kids club. It starts at 9. You need to show up early (not a problem); however, if you don't get there early enough, there is a good chance your child wild not get into the kids club. Our kiddo enjoys the kids club, and we enjoy some alone parent time on the beach or at the pool. If you are like us, CAUTION, you may not get any relax time if the kids club fills up. 2. You have to pick up your kid from the kids club by at 145pm. Once you finally have had breakfast, get a drink in your hand, relax by the pool or beach, its time to run over to the kids club to get your kid for an hour. ALSO, you spot is not held in kids club for the entire day. Kids club opens back up at 3pm. If you do not show up early enough on the afternoon session, there is a good chance your kiddo will not get in. 3. There are no snaks or food in the kids club. Make sure your kid eats before going to kids club. There is no check in or check out, so the next time that your kiddo will eat is at 145pm. 4. Conciergerie service is not helpful. Expect a text daily with activies and not much more. I have always tipped our conciergerie on arrival as I would hope this would help them go above and beyond to find out what type of vacation experience we are looking for and how they can best help. Our conciergerie was ANA. I TIPPED HER $200 USD on the frist day (4 night trip). She was barely availabe to help us make dinner reservations... and even that was spotty. I recommend that you do not tip your Conciergerie and save that money to tip someone directly for the services that you want/need. I also will add an additional tip to them and the end of the stay if they really help to make our vacation as relaxing and stress-free as possible. 5. Lunch by the pool was nearly impossible. In full disclousre, we were there on spring break season, but I couldn't get staff to help me. They pretty much mumbled something and then walked off. I understand they were probably super busy and overworked. I ended up finding a guy and gave him $50 USD to just help me get some food for me and my family. 6. Beach access is a little distance. Not a big deal. The beach was busy, but for sprink break season, was not to bad to deal with.... what they do not tell you is that YOU CAN NOT BRING FOOD ONTO THE BEACH. We like to lay out on the beach and have an easy lunch in the beach lounger. You can not do this here. 7. Getting a spot by the pool is IMPOSSIBLE. I got up at 530am to try to get a spot by the pool. I put my stuff down on a set of chairs for me and my family. A security guard came by and told me I need to wait until the employee shows up for the pool palapa so they don't take my stuff away. Fair enough. He told me they open at 7am and that they usually get there about 650am. I sat there twiddling my thubs for almost an hour and a half, only to find out that the palapa doesn't open until 9am. I had to run to back to my room to use the restrooom and got some coffee. Wen't back down to the pool chairs only to find all my stuff in a plastic bag at the pool palapa and my seats were gone. Not sure how to solve this problem. Maybe rotate family memebers from 6am to 9am until you can lock down a lounger. Otherwise, you might be without a place to relax. 8. We did reach out ahead of time to our Conciergerie about booking a cabana by the pool so we had a reserved spot.... the response was basically to go to the pool palala and figure it out on your own. Kinda want my $200 bucks back. At the end of they day, it just wasn't a good vacation experience. We like to relax by the pool/beach, have a few drinks, and just relax/be lazy. This vacation was 99% work/stress with 1% relax. When the 1% was there, it was good, but the 99% was just a headache. Consider the Kahana beach club. We did rent a private cabana on the beach. The price was reasonable and there was food available to order. If I didn't have to run back and forth to the kids club all day, it would have been the relaxing experience that we look for in a vaction. Wishing all the traverls safe and successfull trips. Chosing a resort can be a tedious process. Cheers -mark Depending on your needs, this place has some potential to be a good spot, but for us,