Paradisus Playa del Carmen - Riviera Maya

Wonderful service and excellent traditional Mexican food!! Just go and be amazed.

We had a wonderful stay. The property is beautiful, welcoming, and very kid-friendly, which made it a great choice for our family vacation. A special shout-out to Miriam, our family concierge, who went above and beyond to take care of all our needs. She was especially thoughtful and helpful with our vegetarian food accommodations, which made our stay so much more comfortable and enjoyable. Overall, we had a great experience and would happily recommend this resort to families looking for a relaxing and accommodating getaway.

our entire trip could not have been more beautiful. the atmosphere and design of the resort is absolutely heavenly and we will be back in the future, i know it! the staff is incredibly sweet and accommodating. big shoutout to ismael and shaira from hadar on the la perla side of the resort. they truly made myself and my partner feel so welcome :)

Overall, I would rate my stay a 6 out of 10. There were many things the resort did exceptionally well. The staff was amazing; friendly, welcoming, and always willing to help. The activity schedule was thoughtfully planned, with events that were well spaced throughout the day and offered great options for families with children. The entertainment was enjoyable, and the variety and quality of the food exceeded my expectations. I also want to recognize my concierge, Roberto, for providing outstanding service. He stayed in constant communication throughout my stay, was responsive to every request, and truly went above and beyond to ensure I had everything I needed. The reason for my overall rating, however, was the experience with the animals around the resort. I understand that the property is surrounded by nature, but guest comfort and safety should come first. Every evening, I had to walk to my room in fear because a family of raccoons regularly occupied the pathways. I should not have to scream or be afraid just to get back to my room at night. We also attempted to eat at The Lunchbox, but we had to leave because there was a cat, a coati, and a raccoon in the dining area. Unfortunately, the staff made no attempt to remove the animals or create a more comfortable dining experience for guests. In addition, we were unable to fully enjoy our swim-up pool because a raccoon repeatedly came into our area and even got into the pool. Experiences like these made it difficult to relax and enjoy the amenities we paid for. Lastly, while I understand that the seaweed conditions are beyond the hotel’s control, the inability to use the beach significantly impacted our vacation. A thoughtful gesture, such as offering guests a complimentary cabana or another enhanced poolside experience, would have helped offset that disappointment and demonstrated an added level of hospitality. The resort has many wonderful qualities, and I truly appreciated the exceptional staff and service. However, the repeated issues with wildlife and the lack of accommodations for the beach conditions had a significant impact on my overall experience, which is why I could not rate my stay any higher than a 6 out of 10.

We had an amazing time at Paradisus. The level of service you experience at Paradisus you won’t experience it any where else. In case you have any doubts just do yourself a favor visit another resort and then come back to Paradisus and you will know the difference. I will like to give a special shout out to Gabriella Mora our Guest service rep, she was amazing. We were upset about something and reported it and then Gabriella Mora reached out to us and handled the situation with a smile and a word that you will hear a lot at Paradisus “MY PLEASURE”and from that point on she made us her priority. She would do daily check-ins with us on watsapp to check how are we doing and how is our stay and this just changed the whole experience at Paradisus. Overall their service overshadows the little things like the resort is due for some renovation in some areas but I will not let that overshadow the people the backbone of this resort who contribute immensely to make our vacation memorable. Whenever you are there just ask for Gabriella Mora and you will thank me later.