Paradisus Playa del Carmen - Riviera Maya

We stayed for a week, first week of February and stayed in the Reserve Section of the adults only resort. First I would give this resort a 4.5 star if I could, as it is not quite a 5 star. Food was very good, we ate at all 5 of the restaurants on the adult side and 2 restaurants on the family side. The ambiance was obviously way better on the adult side, lots of kids on the family side and it was a bit crazy and loud on that side of the resort. The steak house was very good, and all the other restaurants were very good much better than Iberostar or Oceans Resorts that we had stayed at previously. The M bar had the best chocolate and espresso martini’s. The staff were all super friendly, from pool attendants, wait staff, bar tenders, waitstaff, hostesses and front desk. Our concierge Eduardo was so pleasant, attentive and made the entire trip so easy. The spa was very nice, my wife had facial and we both had massages. The sauna, steam room were nice, but the hydro therapy pool was ice cold and they had one small hot tub that fit 4 people. Beach was nice, ocean water is about 15 degrees warmer than the pool. The only negative was the pools were very cold, no hot tubs.

We had a wonderful stay with our family. It was the perfect place to spend time with our son, daughter‑in‑law, and our two young grandchildren. The accommodations, all‑inclusive food and beverages, pools, waterpark, beach, activities—and especially the warm, friendly staff—made the experience unbeatable.

The grounds, staff, food were all amazing and exceeded our expectations. The staff went above and beyond on a regular basis. Too many times to list. We had airport shuttle to the resort and did the xcaret park excursion which was all set up I’m a timely fashion for us. The grounds and pools and beach were all top notch amenities as well as the daily and nightly entertainment. Too many great things and people to list.

This was our 5th vacation in Mexico but our first stay at Paradisus La Perla. I purposely booked a resort close to 5th Avenue(restaurants) because all of the all inclusive resorts we have stayed at have had below average food. But, that is not the case at Paradisus La Perla! We had our first dinner at Lemon Fish & I was shocked how good the meal was! So each night we continued to try out the restaurants. I can honestly say I never had a bad meal at any of the places we ate. The food was excellent everywhere! (Teppanyaki, Cielo & Sal Steak Cave) We met our Concierge, Eduardo Monroy, at check in. Eduardo was spectacular! His communication & concern for our vacation was very impressive & made our vacation so much more enjoyable. Angelo took good care of us at the pool & beach! He was so nice to my wife, that I thought about just leaving her there. I would have easily given 5 stars to Paradisus La Perla, but they did screw up by saying the Reserve pool was heated, it was not. We had an odd week of weather with some 70 degree days & a non heated pool is tough to swim in after 50 degree nights. I would highly recommend Paradisus & we will definitely go back….as long as they fix the pool heat.

I would like to start off with our service and staff absolutely wonderful and friendly. Shout out to Paola out wonderful concierge. She went above and beyond trying to get all of our requests accomodated. Roderi & Arturo at the family concierge pool who were absolutely wonderful pool side. So approachable and friendly. To all the cleaning staff, always tidying, cleaning and keeping things looking fresh. I found some things were inconsistent. That would be my only complaint on where they need to improve. Sometimes we had bar /snacks in room stocked, sometimes not. Sometimes extra towels and sometimes not. All in all, a great experience.