Paradisus Playa del Carmen - Riviera Maya

Very nice hotel and food options were great. Upgraded to reserve status that included cenote tour and steakhouse meal. Beach was not great due to sea weed but the hotel and pool made up for it. Will stay here again.

We had an amazing stay at Paradisus Playa del Carmen and could not be happier with our experience. From the moment we arrived, the service was outstanding, and the resort exceeded our expectations in every way. A special thank you goes to our Family Concierge, Nestor H., who truly made our vacation unforgettable. Nestor ensured that all of our needs were met throughout our stay and went above and beyond to make our children feel special with thoughtful surprises waiting in our room. He also handled our restaurant reservations, which made the trip so much more relaxing and allowed me to focus on enjoying time with my family rather than worrying about planning details. Choosing the Family Concierge option was absolutely the best decision we made. We would also like to recognize the bartenders, Roderi and Lorenzo, who were both amazing. Their friendly personalities, excellent service, and delicious drinks added so much to our experience. The food was excellent, our room was comfortable and well-maintained, and the overall atmosphere of the resort was perfect for a family vacation. The entire staff made us feel welcomed and valued throughout our stay. We highly recommend Paradisus Playa del Carmen and look forward to returning in the future. Thank you, Nestor, Roderi, Lorenzo, and the entire team for helping create such wonderful memories for our family!

We had a wonderful time at this hotel as a family of three—two adults and our three-year-old toddler. For our week-long vacation, we invited another family of friends to join us. They were a family of four, with two children, ages three and four. Bringing along another family with kids close in age and similar interests to ours turned out to be a fantastic idea. We truly had a blast, enjoying so many activities together. Having stayed at many four + and five-star resort hotels in the Cancun and Riviera Maya area, I found this one particularly impressive. The resort is easy to navigate, striking a perfect balance—not too big, and not too small. If you’re able to walk comfortably, you won’t need a golf cart to get around. The hotel is very well maintained, offering plenty of picturesque spots to relax and take in the scenery. We loved the nature views and thoughtful hotel touches, as well as the wildlife and the occasional sighting of somewhat feral cats. This never felt overwhelming; in fact, it added to the entertainment. Our concierge advised us to enjoy the wildlife but not to touch the animals, as you would need a rabies shot if scratched or bitten—just a precaution to keep in mind. We stayed in an FC Master Swim Up Suite, which was very spacious and featured two generously sized sunbathing daybeds by the swim-up area. The room had been recently remodeled, and we enjoyed being in a quieter section near the back, close to the nature trails and beach. This area was less active than the swim-up suites near the pirate pool, where our friends stayed. They liked their room for being close to the action, but we preferred the tranquility. One note: our room often felt damp, as did our clothes and sheets, likely due to the humid weather and our proximity to the ocean and swim-up area. Our family concierge, Roberto, was wonderful. Although we didn’t see them often, Roberto was always working behind the scenes, making sure everything ran smoothly for both families. They arranged all our activities and did many thoughtful things for our son, like leaving a stuffed animal, a backpack, child toiletries, and a swarm of balloon mice hidden throughout our room. Ms. Yamily, a few days before our arrival, coordinated all our restaurant reservations, ensuring we had a nice place to dine each night for all seven of us. Having the same Family Concierge organize everything seamlessly for both families was a huge help and demonstrated excellent customer service. If things didn’t work out immediately, the staff kept working on arrangements until they did. Their willingness to handle any request and their commitment to keeping us happy was truly appreciated. For future guests, I recommend water shoes for children, as our son was stung by a bee in one of the shallow pools, where bumble bees liked to gather. Room floors can also be slippery. It would also be helpful if the hotel provided botanical aromatherapy sprays or air fresheners, as some rooms can sometimes smell musty due to the moisture. Offering dehumidifiers to guests with overly damp rooms would be a thoughtful addition. The food was consistently great. Breakfast at the buffet had plenty of options, and we enjoyed dining at the restaurants in the evenings. Most of the time for breakfast and lunch, we mixed it up with Celsius at the pool, Lunchbox, and some room service—all of which were very good. Our favorite restaurants for dinner were Lemon Fish, Bana (Family Hibachi), and Flora. We so enjoyed the gelato stop, popsicles stand, coffee/sweets/sandwich shops, and the bites and drinks in the hotel lobby and FC lounge! These are things that make a vacation resort tops!   On the last couple of nights, room service and turn-down service were a little less attentive, but it wasn’t enough to detract from our overall experience. The staff across the resort were professional, courteous, and always eager to accommodate and make things fun. We tipped for nearly everything, though we did miss a day for housekeeping. We really appreciated the kids’ club, which offered activities for young ages—even in the later evenings—so adults could enjoy the spa or the adult side of the resort and have dinners. This is a fantastic perk! The pirate pool and the water park were huge hits with all the young children. Without a doubt, we would return with friends again. This resort is truly fantastic as were their staff!

Definitely do the concierge package if you have small kids! Tons of surprises and activities for children, that is exclusive for concierge guests only.

Super clean, great service everyone are very friendly by the pool they treat everyone VIP. I really love