Paradisus Playa del Carmen - Riviera Maya

We had a truly wonderful experience at Paradisus. The food was spectacular, the staff was extremely helpful and friendly, the swim up room was pristine, clean, and so fun for the kids. The water park and pools were so beautiful and fun. One of the best parts of our stay was having Nestor as our concierge. Our kids absolutely adored him and all the fun things he did for them. Our stay was a 10/10. We hope to return someday!

I’ve stayed at several 5 star resorts and I would consider this a 4 star. When we checked in on Sunday morning, we went to make dinner reservations and there were only 3 out of 6 nights we could book a reservation and the times available were 8:30pm or 9:00pm. My youngest is 3 years old so that is a late dinner. In addition, the shows all started at 8:00 pm so we didn’t get to see one show based on our dinner reservations. The staff is generally friendly but not as friendly as I’ve experienced at other Mexican resorts. You cannot see the beach from the resort and you have to walk down a long walkway to get there. It smelt and there were tons of sarcasm. They were working hard to clean it up but just keep that in mind. Food was decent. They seem to really care about safe food handling which made choices easier to make! With that being said, I was disappointed that there wasn’t an a-l-a carte for breakfast and lunch. We ran out of sunscreen and the resort was charging $50 USD for regular spray sunscreen. I thought that was outrageous and being Canadian, it would cost almost $70 for a container of sunscreen. Other than the above, it was a decent stay. I just wanted to provide an honest review.

We just returned from our third stay at this 5 🌟 resort! 11 days. We stayed at La Perla and were Reserve guests. Our concierge (Miriam) was attentive to all details. No issues with dinner reservations. Our favourite restaurant was Sal 🥩. Flora, habachi (inside Tokimeku) and Sante were also very good. Ample selection at Hadar (buffet). Excellent ice cream 🍦 at Twe12lvet. Staff was always upbeat, and their English was very good. Rooms are spacious; We like Building A. We enjoyed the peace/quiet at the Reserve pool. Sports Bar: It was fun watching the gold medal hockey game at Kicks with many other Canadians; congratulations to the 🇺🇸. Plan is to return to this resort or go to Paradisus Cancun, next winter.

Absolutely loved it. My son said he rather go here than to Disney. Every kid friendly. Pool bar was fantastic. Bladimir and rodreri were great at the pool bar!

All I can say is I was wow’s by this resort. After 6 years of going to high end resorts in the Bahamas with our young children, we decided to try an all inclusive in Mexico now that our children are both out of diapers. We went with 6 other families and their children (kids ranging from 1-9 years old). Friends’ recommendation and price is what led us to book here. The resort and facilities are beautiful and clean. The food was really good in all restaurants and anything you could ever need was available to you , the benefit of an all inclusive (unlike Bahamas where everything costs money, especially bottles of water) We were greeted by a concierge (BRIAN) at check in, and he was truly amazing. He went out of his way to make sure we were happy and well taken care of, and was always available to us when needed. He was really a big part of what made this a real vacation, which is not a given when travelling with young kids. THANK YOU BRIAN !!! Our 7 day stay flew by, the kids always had something fun to do and many fun pools to choose from. All the waiters and bartenders and staff were pleasant to deal with, something that is not a given from our Bahamas experiences even in the highest end resorts. Even though we didn’t use the kids club, our friends did and it was also a game changer. Their kids enjoyed it as much as the liberated parents did. We will definitely be returning annually. Joel