Paradisus Playa del Carmen - Riviera Maya

Service, amenities, food, pools were all wonderful. I recommend upgrading to Family Concierge, you get your concierge to help with things like dinner reservations, and you get a separate pool to use (really the only pool we used), and a breakfast and lunch restaurant plus lounge area with drinks and snacks. Really no negative experiences at the restaurants. I think Sal steak restaurant was my favorite. Beach was nice but lots of sargassum. They did their best. I would come here again.

We had the pleasure of visiting this resort for the first time during the end of April. Generally speaking it is a small resort, easy to get around and feels well kept. We travelled with our family of 5, 3 kids ages 4,8,10 and this resort kept us busy and happy for the 7 nights we stayed. On our second evening there we unfortunately had no air conditioning, we requested a fix that evening and was told it would start cooling down. Sadly it did not cool down and we had minimal sleep that night. Throughout the next day we made many trips to and from the lobby and the room to try and get it fixed but it could not be done. We ended up speaking with guest services and they were able to get us into a new room for that night and then for the rest of our stay gave us a free upgrade to a swimout room at my request. There are a handful of swim outs at this resort that are shoved in the corners and they do not have loungers out front, which is where we were put but none the less it was an upgrade that we got great use out of. Due to having to move rooms three times we ended up living out of our suitcases for the trip. I was worried that not upgrading to the family concierge would be a problem for reservations but we were actually able to get decent reservation times for the à la cartes. Breakfast in the main buffet is crowded and busy, you can request at that hostess stand to be seated at blue agave once they open and it is a much better atmosphere. Service could be better in the buffets, we always had to ask for coffee and water top ups. Outside the glass at blue agave there are three iguanas that hang out and it was fun to watch them as we ate. Pools were the perfect temperature and always felt we could find a spot to sit, get to the pirate ship early if you want to snag a spot there though. The aquazone kept my kids very entertained. We had one instance of being kicked out due to a swarm of bees and once it was closed due to a shituation… Nespresso coffee bar and the ice cream shop were a daily stop at least once. They work hard to keep the beach clean and service is good there. Sadly not overly swimmable due to the sargassum while we were there. A few minute walk to the left down the beach was a wonderful fresh water lagoon area that locals hang out at and we enjoyed spending some time there and could swim in the ocean in that area. Service was generally good at the à la cartes and the bars. I would definitely visit this hotel again in the future.

2nd time here. Great spot with big rooms that accommodate large families. Staff are wonderful. Food is great. Facility is clean. Kids pirate ship and waterpark were both hits. Night entertainment was great for the kids. Wander to the adult side for a live band at night. Overall great time.

Poorly trained staff and inconsistent experience, better options for the price. I came here in 2025 and it was great. We came back this year and it was not as good. There are better options for the price if you book ahead of time. If it seems to be good to be true it probably is. The first time had some inconsistencies as well, but the staff made up for it at the time. This time they seemed unwilling to apologize after some major issues that left my wife unhappy and insulted.

First time for me at a Melia property. Laura and I stayed on the adult side of the resort. Laura had previously stayed on the family side but didn't realize it till after we booked it. From that get go, I was impressed by this resort and the Melia brand. Check in was simple and we received a double upgrade to top floor to a double suite. Place was huge and well stocked with Heineken and water daily. A minor room repair was needed and expedited immediately. Top Notch. The resort is spotless and kept that way all day. Paola, concierge extraordinaire, greeted Laura and I and gave us a rundown and booked our dinners. A pleasure to work with, thanks Paola. all the employees we encountered were excellent representatives of the Melia brand. Although I can't recall all of their names, I would be remiss to not mention those that we do remember by name. Hadar was the start to our days. We were greeted by Nelvia and Arturo every morning with the warmest smiles. Thanks. The tiny omelette chef was awesome and a favorite of Laura's and I. Miguel at the South Bar, Mago at the M Bar were the best. The Tepanyaki was excellent as well . The entertainment was outstanding. Loved the South Bar after dinner. The maids, grounds people, pool guy etc... would all greet you with a smile that brightens your day. Last but not least, the people at the pool, where we spent most of our time. We participated in the pool activities and had a blast. Thumbs up to all the people, and the energy they brought every day. Manuel, pool bartender, is a pleasure of a man with a great attitude and SMILE. Gracias. Ernesto, pool server and an great human being with an infectious smile and demeanor Gracias a todos personas. P.S. To the Escarrer family, you have built an awesome brand that you all should be extremely proud of. Been to a lot of places on several continents and this is the nicest resort I have ever stayed at. The food, grounds, rooms, and most of all the people that you employ set the highest bar. I rarely write reviews but felt compelled to write one fror this resort and the Melia brand. God Bless Vayan con Dios, Todos