Paradisus Playa del Carmen - Riviera Maya

This place is so disorganized and the service is terrible. I should have seen the first red flag when I emailed the hotel to inquire about a couple of things including arranging a private transfer for my family and they replied without responding to my questions. I emailed the place again and nothing for days. I emailed a third time and finally heard back a day before we arrived, which made it too late because they said the private transfer needs 72 hrs advance booking. They ignored the rest of my questions. Now we are in the resort and the room is so moldy. The sheets and towels are damp. Its disgusting. Trying to reach the lobby by phone is impossible, they dont answer. I finally got through after telling the operator that I am frustrated with them. They said they would send a bellman to my room to help me switch to another one and its been almost 40 min and no one has come, even after I called again. Do yourself a favour and avoid this place. I regret booking this place, not 5 star "luxury" at all.

Great property, outstandung service and very friendly staff. Rooms are clean, well-furnished, comfortable. All Inclusive is running higher than desired, well inflation is everywhere. Loved the Nature part of the property and the beach.

I love my experience with Alicia. She was very pleasant in services at the Hadar Restaurant especially both Lunch & dinner time. Thank you for all you do.

Great trip for the family. Fun activities for all and shows were fun. Everything was smooth, timely and easy, especially thanks to Emmanuel. He answered all our questions, has been super responsive, ensured all our reservations were smooth, and kept it interesting with surprises during our stay. If Family Concierge is within your budget highly recommend. 🙏

Staff is so friendly and attentive. Pool is clean, quiet, and close to a bathroom. Walking distance to the beach. Plenty of chairs.