Paradisus Playa del Carmen - Riviera Maya

Wow what a wonderful hotel! From start to finish, La Perla really seems to care for the people who visit. Roberto was our concierge on the Reserve side and he was stellar! Always checking in with us and providing us little surprises for our Honeymoon! He made the experience a 12/10 and was always so helpful. Jonny on the beach was our favorite server. He was always so friendly and helpful with his recommendations. Truly everyone we met was kind and wonderful to interact with. The food here is 10/10. Even the buffet had stellar options but the seafood here was unmatched. Each time we had some of the freshest fish & sushi options. The hotel has plenty to do and options for all! The pool is not heated but we came during a little bit of a cold front. No matter though as the hotel is ocean side and the water was always great. Make sure to get down to the beach side bungalows early as those do go quickly! We can’t wait to go back!

Our arrival was very early so our room was not ready. Our concierge Eduardo Monroy immediately made us feel very welcome and got us settled into enjoying the resort even without the access to our room. He provided exceptional service throughout our stay, always going the extra mile for us. He is a true gem for the Paradisus La Perla to have on staff. We loved our room, truly exceptional. Our mini bar was always stocked daily, housekeeping was amazing every day. The amenities were great. The buffet was very good, although we thought food diversity was more limited in comparison to other resorts. There was a little of the towel game for loungers, but not bad. We always had a place to enjoy. All the staff were exceptional, very patient with all guests especially during the Olympic hockey game! The La Perla lounge servers were very pleasant, always checking to see what we needed. Not all liquors were top shelf, but they were certainly good enough. Definitely recommend this resort.

My sisters & I had so much fun painting vases, making bracelets and dream catchers. Bryan, Sandra & Eduardo are such fun and competent leaders!

Amazing resort. Food is delicious. Edgar is the best !! Amazing experience

We went the first week of March with our sons (4 and 7 years old). We had a swim up room which was great : a lot of space, clean. Our kids absolutely loved the pirate ship pool and the aqua park ! We had no problem finding chairs at the pools in the morning but difficult in the afternoon. Seaweed on the beach but we played in the sand and swam in the ocean anyway. Restaurants were great. Kids loved most of the shows at night. We had a concierge, Erika, who was absolutely wonderful. She was always fast to answer, very helpful with our requests, helped when my son was sick, left surprises in the room. She contributed no doubt to make our vacation great ! It’s a great resort !