Paradisus Playa del Carmen - Riviera Maya

Paradisus is marketed as a family-friendly destination, with extensive amenities and activities designed specifically for families with children. For that reason, I was surprised to discover that a bottle of Children’s Motrin at the resort store was priced at approximately $42 USD. While I understand that convenience pricing at resort shops is common, charging more than five times the typical retail price of a basic children’s fever and pain medication feels excessive. Parents often need these products unexpectedly and may have little practical alternative when a child becomes ill during a vacation. As a family-oriented resort, I would encourage Paradisus to reconsider the pricing of essential health items such as children’s medications. Families should feel supported when dealing with a sick child, not placed in a position where they must pay what appears to be an unreasonable markup on a basic necessity. I am not writing simply to complain, but to provide feedback that I believe is important and relevant to the experience of many families who choose your resort.

We went as a family group of 6 adults & 3 children. We had a really fun, enjoyable & relaxing 10 days at this beautiful resort. The food, cleanliness & staff were excellent. 2 members of hotel staff were exceptional in the standard of service we experienced. Yael who works by the children's pool went out of his way to assist us & his cheerful, genuinely friendly manner left a lasting & memorable impression on all of us. The other one is Sonia in the family buffet who always gave her undivided attention & served with a smile & empathy when the children were playing up.

Unfortunately, what would have been a 5-star experience ended on a disappointing note. At checkout, we encountered a misunderstanding regarding food and beverage charges and a resort-provided coupon that had been given to us during our stay. Rather than helping clarify the situation or work toward a resolution, Julian at the front desk was not particularly accommodating, which left us feeling frustrated at the end of an otherwise enjoyable vacation. That said, there were many things we genuinely enjoyed about the resort. The property is beautiful, clean, and well-maintained, and having access to both the adults-only and family-friendly sides was a huge benefit. It gave us access to additional restaurants, pools, activities, and entertainment options throughout our stay. The food was excellent, with a wide variety of choices and consistently high quality. One of the highlights was the breakfast buffet on the adults-only side. Ernesto and Nelvia provided exceptional service every morning and made us feel welcome from the moment we arrived. They were friendly, attentive, and consistently went above and beyond to ensure guests had a great experience. They were easily among the best staff members we encountered during our stay. The resort also offered plenty of shows, activities, and entertainment throughout the day and evening, ensuring there was always something to do whether you wanted to relax or stay active. It’s unfortunate that our final interaction at checkout overshadowed so many positive aspects of the trip. The resort has a lot to offer, and many staff members were outstanding, but the way our concern was handled at the front desk ultimately changed what would have been a 5-star review into a 3-star experience.

totally recommend. watchout for seaweed season if you are going for the beach. the waterpark might be a little overwhelming for toddlers but the pirate ship on the pool will make it even.

Fantastic holiday, with highly recommended families to this resort, could not pick a fault in the service and was well spent money