Paradisus Playa del Carmen - Riviera Maya

The service offered at the time of arrival was so bad that we planned to leave the facility the very next day.Not every thing included in the luxury family suit was offered to us.Thanks to our Family concierge Fabian for helping us and making our stay much better.A big thanks to Alex at the Italian restaurant for his excellent service.

We had an absolutely incredible stay at Paradisus! The resort itself is beautiful, but what truly made our vacation unforgettable was the outstanding service at the beach bar. A massive thank you to Elizabeth, Abisai, Ricardo, and Reyna. They are an incredible team of bartenders and waiters. They kept the drinks flowing, provided flawless service, and treated us like family every single day. Their amazing energy and attentiveness completely elevated our beach experience. We will definitely be back!

We had an incredible time at Paradisus Playa del Carmen. From the moment we pulled up, the entire experience was smooth, relaxing, and just wonderful all around. The main reason this place is so special is hands down the staff. Everyone we ran into was warm, friendly, and eager to help with a smile. You can tell the team really cares about making sure guests have a great time. Every request was taken care of quickly, and they constantly made us feel right at home. Shout out to Octavio at reception, Anahí and Daniel at the Celsius pool! 😊 The food was another massive highlight for us. Everything was delicious and beautifully presented. There was so much variety, everything tasted fresh, and we looked forward to each meal. On top of all that, the resort is very clean. The rooms, pools, and grounds are impeccably maintained, so you can just kick back and fully unwind without a single worry. We honestly couldn't have asked for a better trip. Paradisus set the bar super high, and we're already talking about when we can come back!

Paradisus has been a beautiful experience for my family and i. The amenities are great, everything you could ask for is available. The staff and service is the best i have ever received. A big shout out to Paula who has helped us with everything we have needed from booking spa treatments to giving us a wonderful tour of the place, to booking our restaurant reservations and being wonderful to the kids. She has been so helpful and always with a big friendly smile. Thanks to the entire team at paradisus.

It's taken me a while to write this review. Mostly because we didn't want to admit it was all over! We travelled as a family of 3 (x2 adults and a 6 year old) from the UK. We had booked quite a while ago as it seemed to tick all our boxes (plenty of restaurants, family friendly, splash park, pools, good reviews). We booked FC up front as well as didn't want to miss out as we had travelled for my husband's 40th so wanted it to be a trip to remember. From our room we could see the sea which was a lovely bonus. We had a master suite to give us an extra bedroom effectively. Plenty of space. Rooms did feel a little run down but nothing falling to bits thankfully. The staff were mostly all amazing, and couldn't do enough. Our initial concierge, for whatever reason, we didn't hear much from, kept booking different times for restaurants to what we requested, and failed to acknowledge my husband's birthday even though I had mentioned it a number of times. A week into our two week stay we mentioned it to a couple of people and we ended up switching to Cynthia. She was AMAZING and seemed to go out of her way each day just to see us and say hello, as well as all the little games and treats she left for our little girl. She also arranged some in room treats for my husband's birthday. Another special shout out goes to Graciela from Circle. She did approach us and we did sign up as members, but even after that she couldn't do enough for us. She was fab from start to finish! Thank you Graciela 😊 We did get across to the adults side a couple of times. That side did feel a bit nicer/newer, not to say that the family side was run down. The spa was amazing, could have quite happily had a massage each day! Sal was amazing too, probably our favourite meal. We made daily (sometimes more than once!!) visits to the coffee shop and ice cream bar, and for this to all be included too was great. Loved feeding the fish and turtles too. My only slight niggles were the sargassum (I know that is out of the hotel's control and they did do all they could to clear the beach), the entertainment programme is only a one week schedule, so for those of us staying two weeks the night time shows were the same. The buffet was also a bit repetitive and often when queuing the freshly cooked meat went quickly, so there wasn't always options there to try. The coatis also! Whilst cute they would attempt to take ANYTHING! Our bag was dragged away by one (even with no food in it), and had to be chased off. Had to tie the bag down in future. We've been on the lookout for a great hotel chain to try different locations with, and we believe we have found that with Melia and Paradisus.