Paradisus Playa del Carmen - Riviera Maya

We had an amazing time at this resort. Just returned. It was not very busy. Seems like the perfect time to go. No waits for drinks or restauraunts and no need for the towel game. Great food and they can make almost any drink. We had a family concierge swim up. Swim up was well worth it for our 11 month old's nap schedule. Very kid oriented resort ( on thr family side of course). Will love to take my kid back when he is older! We were so fortunate to have jorge as our family concierge. He was so kind, attentive and really made us feel taken care of the whole trip. Theresa at the north bar was amazing- made us the best smoothies every morning and was so kind. Lucy at the coffee bar was so great. She helped us with our Spanish while making us a great cappuccino. Gabriella was extraordinary. She was the sweetest. She always gave us our drinks with a big smile and really loved our son. She would bring us our favorite drink before we even asked. Helidoro at the beach bar was so friendly and had great customer service. Angel at the buffet was very kind. We got to chat about our families. He remembered our exact drink order the moment we sat down. Very attentive. Nelson at the Italian restaurant was amazing as well. So professional, attentive and funny. He was so sweet with our family. Honestly, amazing people work there! Room was great and clean. Nice and cool with AC. Got crib no problem.

Great place. Service was excellent

My now wife and I came back to this resort to have our destination wedding and everything went as perfect as you could hope for. The weather was great, the resort was impeccable and clean, and all of our guests had a great time with us. Special thanks to Mara and Milka for helping us plan our wedding and making sure every detail was taken care of. We couldn't has asked for a more perfect wedding.

We just arrived home today from our week long stay. Overall we are very happy with our choice to visit! The staff were excellent and always willing to help. The food was wonderful and the place its self is beautiful. The only downfall was the circle staff are a bit pushy. They called the room at one point and told me they forgot to give me our welcome gift. They asked me to come to the lobby right then so they could give it to me. When I got there she told me I had to go to a meeting to get it. I declined and left. Overall we would go back in a heartbeat and recommend this resort to others. Already planning our next stay!

Very good service at the front desk, the restaurant, the pool and the room service Thanks to Otthoniel at the front desk for his kindness and his professionalism !