Paradisus Playa del Carmen - Riviera Maya

My husband and I recently got married at Paradisus La Perla and if we could give the experience ten stars we would! From the moment we arrived, we were treated with the most exceptional hospitality. The entire hotel team made us feel like rockstars and that five-star treatment was extended to our 80 guests as well. When you arrive, you greeted at the hotel lobby with a glass of champagne and given all the information you need to start your vacation, including a map, spa service options, and assistance with making your dinner reservations. We were greeted by our phenomenal wedding coordinator, Mara Dominguez (more on Mara later!) Your bags are taken to your room, and you are off to enjoy the beautiful resort. Since we were hosting our welcome party and wedding at the resort, we had a pretty packed schedule. Mara made everything simple and easy for us. It can be daunting planning an international wedding where you don't get to do scheduled visits to the venue. Before we even arrived in Mexico, Mara was available for multiple zoom calls and WhatsApp messages. When we arrived, she had everything ready for us. She organized our dinner reservations, including a large 30-person dinner for our guests on their first night. She collected any additional decor we had brought with us and made sure it was expertly displayed at the welcome party and wedding. She organized a detailed meeting with our top vendors in the conference center to run through our timeline and address any last-minute questions. On the day of the wedding Mara and our photographers from Timeless Photography and Film had every detail down. We didn't have to worry about anything. It was stress free and we were able to just enjoy the day. Our guests cannot stop telling us how much they enjoyed their whole trip. Some are even calling the wedding "EPIC"! If you are considering having an event at Paradisus La Perla, I cannot recommend it enough. Be sure to request Mara as your coordinator so you can have an epic wedding too!

Excelent experiencie as every year. great job always of Yessenia, Ángela and Lisseth

Our kids were very happy working g with Angela, Lisseth and Yessenia. My son was very happy working on his geko amulet. Amazing work and people, thanks for making the kids so happy.

My family (husband and I +plus our 9 year old) stayed here the first week of July 2026. I have stayed at 9-10 different all inclusives in Cancun, Playa Del Carmen, and Punta Cana to give you an idea on my basis for comparison. We are usually booking mid-tier type of price point and locally have also stayed at the Iberostar Maya in nearby Puerto Morales several times and also several Riu properties (Riu Tequila and Riu Grand Palace) on the other side of Playa Del Carmen. Paradisus definitely had better food than anywhere we've stayed previously. The buffet was somewhat smaller, but all the food was cooked and flavoured nicer and there were a few more "premium" items and ingredients used in the food compared to other buffets (I had lamb chops a few times, quite a bit more seafood, lots of fresh strawberries, blueberries, raspberries, desserts were definitely better quality). Even though there was less choice than other places I've been, food quality was just better so made up for it. We only tried two other restaurants besides the buffet - the Blue Agave mexican and the Japanese hibatchi. Both were good (but not incredible). The hibatchi show was very entertaining! The other thing was nicer was the room quality! We just had a regular nature view suite. I loved that the AC was always super high and worked well. The beds were very comfortable and the blackout curtains worked extremely well, we had lots of good sleeps and nice naps! Also the housekeeping service was just amazing - I've been to other resorts where they take forever to do up your room - here at Paradisus, we'd leave for breakfast and put the sign out, and coming back 1 hour later the room was always already cleaned. They would also come back multiple times during the day and do little tidy ups if you weren't around, and leave small treats and gifts. We were here during WORLD CUP and they had a giant theater room converted into a World Cup watching room, with a full bar at the back and buffet which had popcorn, nachos, chicken wings, fries, etc during all the games. It was amazing and we spent a lot of time watching games. We didn't go for the family conceirge and I think it was the right call for us. Families with 2-3 smaller children might benefit better from those services, but we didn't think it would be worth the extra cost. My 9 year old really loved the Aquazone area that had 5-6 smaller waterslides, we spent a lot of time there. We didn't partake in many of the kids activities - to be honest they seemed better suited for smaller children - I'd say 2-7 year olds. This is absolutely the perfect resort if you want to keep your kids in that age range entertained. Otherwise, the resort was quiet and everything was family oriented, so there wasn't a lot of fun for the adults. Next time we'd pick a place with a bit more loud music and party atmosphere, but for families who want a quiet option and want to focus on entertaining their smaller children, Paradisus is 100% recommended!

Overall experience is outstanding. It is family-friendly resort, super clean, a lot of activities for kids and adults. Staff are professional and super nice/helpful. They will go above and beyond. I will give this resorts 10 stars If I can. Absolutely, it is well-worth this visit. We will be back in future.