Jump to: Room choices | Hotel description | Map | Amenities | Reviews
Welcome to a little corner of paradise. Set in an spectacular mangrove forest near vast, white-sandy beaches, this all-inclusive luxury resort guarantees a truly unique vacation. Rooms that will enchant you with a sophisticated design and careful attention to every detail. Fun in the Caribbean sun, with swimming pools and water parks for the whole family. A world of flavors in every dish. And a choice of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.
Adventure, nature, relaxation... Paradisus Playa del Carmen opens the doors to everything you dream of experiencing during your Riviera Maya vacation. Beaches, coral reefs, crystal-clear cenote pools and inspiring Mayan ruins await you in Playa del Carmen. Discover the exclusive guest services and benefits designed for the whole family at Family Concierge. A wide variety of incredible dining experiences in the hotel's restaurants and bars. Find the time to enhance both body and soul at the YHI Spa, a temple of well-being. Kids will also enjoy endless adventures, with the chance to take part in exciting games and experiments to stimulate their curiosity and imaginations.
Paradisus Playa del Carmen - Riviera Maya
5 Avenida Esquina Calle 112
Col. Luis Donaldo Colosio
Playa del Carmen, Mexico
77719
Nearest Airport: CUN
We had an absolutely amazing stay and cannot recommend this resort enough for families with kids. From the moment we arrived, the staff were incredibly friendly, welcoming, and genuinely happy to make our stay special. This resort truly gets families. It hits all the right things for kids — the water park was a huge highlight (honestly, I had just as much fun as my child!), endless food options, and plenty of ice cream to keep little ones happy. At the same time, it doesn’t forget about the parents. The food quality, cocktails, café, and overall vibe made it feel relaxing and enjoyable for adults too. Every restaurant we tried was great, but we especially recommend the hibachi — our 4-year-old absolutely loved the show and experience. The buffet was also a big hit, particularly for breakfast, with tons of variety and something for everyone. A must-do is the Family Concierge swim-up room — it made our trip. Having that extra level of service and convenience took everything to the next level. A huge shoutout to Emmanuel, our concierge, who was absolutely outstanding. He was attentive, incredibly helpful, and so wonderful with our child. He truly made us feel taken care of. If you’re traveling as a family and want a resort that balances kid-focused fun with parent-friendly relaxation, this is the place.
Emily B
This resort and staff is A++. Our concierge Carlos also was nice to have for any of our requests. Premium liquor & food, plenty of seafood. No disappointments with food or staff, very friendly and clean. Rooms are large and ours had a jetted tub on the balcony over looking the pool area. The beds could be a little larger for a family of 4. I would stay here again in a heartbeat!
Daretodream1984 - Winnipeg, Canada
We had an absolutely wonderful time. Plenty of activities for adults and children alike. Great food and excellent staff.
Eve H
The food was mostly terrible at the buffet, restaurants and room service. Lukewarm, sitting out too long and not enough change over in the buffett. The staff at the hotel were excellent.
Verna K
Food is great, clean and safe. Room is clean and quiet. Staff is friendly, helpful and accommodating.
Bob H - Edmonton, Canada
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved