Paradisus Playa del Carmen - Riviera Maya

Everything about our experience was spectacular, accommodations, the beach/pool experience and the entertainment were all top notch. We were taken care of at every turn. A special shout out to Tiara and Erika who made sure we had what we needed and made our vacation extra special. They were wonderful! The included Cenote Trip was memorable. We’re so glad we chose the Concierge Level for this trip. We hope to return soon.

We stayed at Paradisus Playa del Carmen with our family and did the Family Concierge with one of the larger rooms, and it was an incredible experience from start to finish. The resort itself is beautiful, and the Family Concierge service truly made the trip special. Our concierge Eduardo Monroy was outstanding and made everything seamless — from reservations to activities. The restaurants were excellent, with plenty of variety and quality that exceeded expectations for an all-inclusive. The beach was amazing — it felt incredibly tropical and unique, especially with the mangrove forest separating the resort, which made it feel more private and serene. Our kids absolutely loved the water park, and the cenote excursion was a highlight for the whole family — such a memorable and special experience. This resort strikes the perfect balance between luxury and family-friendly fun. We would absolutely return and highly recommend it to families looking for a memorable vacation.

Florencia at the coffee is very sweet. Service everywhere very good. Went with 6 mo old baby , cannot use babysitting services but plenty of baby friendly things to do

At the espresso, great service with Florencia and Adriana they were the best great service excellent with a smile. Be back again next year to visit.

Our trip to Paradisus was amazing! We were there for a family vacation and to celebrate our son's 3rd birthday. We booked the family concierge master suite, and we loved the size and layout of the room. The resort was clean, food was good especially at the restaurants! The best part was the experience that our concierge, Jorge Hernandez provided! He was there for the small things we needed, booking restaurants and providing fun experiences for my our son's birthday! If you book Paradisus I would request Jorge as my concierge again in a heartbeat. I appreciate the resort for providing such a streamlined experience, and would recommend it to families with small children!