Paradisus Playa del Carmen - Riviera Maya

The property isn’t the best but if you have children they will have fun. They really don’t have much options for foods for kids. Guest services is iffy. Made 3 different reservations during the stay and non of them were confirmed due to staff trying to sell a timeshare.

I have to write about “Angel” from entertainment and activities. He brought the best vibes every time we saw him. Our kids loved him so much and he always took the time to make them excited and feel special. Honestly, he was the best staff member we encountered. We love Angel!!

Angel was the absolute best with our kids! He works in entertainment and kids coordination and was nothing but the best! He kept our kids so entertained , so happy and was always so kind! He was by far the best staff member here and somebody my kids will never forget! We can’t thank him enough for making our stay perfect!

Jimena with the Activities dept was excellent!

Visited the first week in April in the family section, and greatly enjoyed the experience. A couple of things to note on the positives, neutral and negatives are below: Positives: 1) Really "lux" feel, well laid out, nice finishings, and overall, they did not cut a lot of corners with the food and beverage program 2) The meals were definitely "above average" when it came to quality of food. There is a Nespresso coffee boutique on site, a gelato store, and both the pool bar as well as a nice lobby (next to restaurants bar). The cocktails were well made, with good ingredients (not bottom shelf) 3) Buffet - breakfast, lunch and dinner - is FANTASTIC. Lot of choice, well replenished, good tableside service for beverages, and good tasting meals 4) Daily kids activities, shows, performances, and the kids club made it a memorable experience for kids in the 4-10 year. There is a teen only games room, but that it quite small. Pool tables and ping pong kept other teenagers engaged. The show performances were also above average (in terms of set, costumes, performance quality, etc.). They would offer a mini bar and snacks for kids on site, which was a nice touch. 5) Aqua Park with slides was thoroughly enjoyed by kids (and adults) 6) Restaurants on site all had quick service, and well prepared meals. We had the hibachi, Mediterranean, Italian and authentic Mexican meals on site, and came away really happy with quality, taste and service. 7) On-site snacking options are plentiful - coffee and baked good, paletas, grill station during the days, etc. 8) On-site tour operator (Otium) was nice to have also 9) Rooms (Junior Suite) were well appointed, furnished, and stocked with beverages. Snack selection for mini-bar was light. Room Service that cleaned the rooms did a through daily job. 10) Online checkout is a great option. Valet and taxi service was good too (no wait over 10 minutes) Neutrals 1) Room Service had OK options (nothing elaborate, and skinny menus), and often took 45 mins to an hour for delivery, plan accordingly 2) There is a small kids pool and a larger adult pool in the family section. And then a connecting narrower river type pool. So the pool setup is not elaborate 3) There is one pool bar, but service was relatively quick 4) Long check-in times - not uncommon for these resorts Negatives 1) You have to make dinner reservations for the restaurants (buffet is first come first serve) and you have to plan days in advance to get slots in the 6-8p hour. The reservations have to be made at an on-site separate desk that is not open early mornings or post 4p. There has to be better way. I would recommend grabbing reservations for the stay immediately upon check-in 2) Limited day time/on-site activities for adults (in the family section) other than an every other day market, dj at night, etc. It would be nice to mix it up a bit for adults. There aren't any real facilities for outdoor sports, etc. Overall, this was a WONDERFUL stay. We'd gladly come back.