Paradisus Playa del Carmen - Riviera Maya

Great resort, exceptional service and food. Lots of options for kids. One of the best resorts we have been to.

Do not go during the March Break and expect good service from the family concierge. My check in was rushed and my room was at the furthest area of the resort and was dated and dank. My bar fridge was lukewarm. My friend was at the resort prior to my stay before the March Break rush and raved about her service…I felt like I was at a different resort. I only saw my concierge once during the whole week and only sent the bare minimum messages to us that in itself appeared to be AI GENERATED ready to go messages. I asked for reservations for the restaurants and was only basically offered the really late reservation or early times it was aggravating. I had to battle for a beach chair to which people reserved with a flip flop for hours at a time. Overall terrible experience with the concierge. Great beach, good food and drinks. Kid areas were great. I wrote to Melia to complain to which they washed their hands with a corporate impersonal it’s not our fault approach to the whole experience. Told them I was going to write this review they didn’t care hoping they would do the right thing here. Save your money.

Incredible experience, they’ve thought of absolutely everything for a family vacation, exceptional food, swimming pools restaurants, bars, kids, and family entertainment. Very special shout out to the special ladies at the kids club (Yessenia, Yadira, Carbta, Lety) who looked after our little 4 year daughter Sophia and kept her entertained! Thanks for a great holiday! We’ll be back!

My husband and I recently spent a week at Paradisius with our two kids, and overall we had a nice family vacation. There’s a lot to love about this resort, and we enjoyed our time there. I wanted to call out a few amazing staff members, share what we liked most, and also offer some constructive feedback for both management and other families considering this resort. Staff Who Made a Difference A big thank you to a few people who really stood out during our stay. - Edgar from the animation team was incredibly kind and genuine with our kids. He went out of his way to make them feel special, and our kids loved him! - Angel, also from the animation team, was full of energy and positivity. Super friendly and just great to be around. - Sebastian at the North Bar was consistently fast and attentive whenever we had a request. And even though I didn’t get names, the room service and housekeeping teams were fantastic. Always friendly, professional, and our rooms were cleaned quickly and very well every day. Food We ended up eating most of our meals at the buffet, mainly because it was just easy with kids and had plenty of options for everyone. The food was tasty, and the seafood selection my favourite. We did try the Mexican and Oriental restaurants, but the buffet was still our go-to for schedule convenience and variety with younger kids. If you're booking restaurants, do it well in advance to reserve time slots that work for you. Beach The beach was a big win for our kids. They loved playing there, and it was nice to have enough lounge areas and the swings were a nice bonus. The sand was fairly clean, although there was more seaweed than we’ve seen in past trips to the area. To be fair, we did see staff cleaning it in the mornings. It didn’t bother us much, but it’s something to be aware of. Resort Overall The resort itself is beautiful. Everything feels modern, well-designed, and a step above other places we’ve stayed. One thing we really appreciated was how clean and organized everything was. Staff were constantly cleaning up common areas, and the common areas were always tidy. The only area that could use a bit more attention is the high-traffic washrooms near the main lobby and pool. They didn’t quite match the standard of the rest of the resort. Shows & Entertainment This is definitely a family-friendly resort, and it shows in the entertainment. There were lots of families with young kids. The shows were fun and varied. We enjoyed the live music, different kinds of dance performances, and especially the pirate show by the pool, which was our favorite. Overall, the entertainment worked well for both kids and adults. Kids Activities The morning activities in the lobby were great. Things like face painting, crafts, and jewelry-making were great. Although for some, the line up seemed a bit long. One thing that would make a big difference would be adding more kids activities like that during the middle of the day (separate from kids club), especially in shaded or indoor areas. Between 11 and 4 when the sun gets really strong for younger kids. Kids Club – Biggest Drawback for Us We actually chose this resort because of the kids club, so this part was disappointing. The main issue was how strict the age group rules were. (The two group options were for kids under 5 and for kids over 5 years old) Our son is 7.5 and our daughter is just four months away from turning 5, but they weren’t allowed to be in the same group. We understand why age groups exist, but in our case, our daughter didn’t feel comfortable staying without her brother, and we didn’t want them spending their vacation separately. Because of that, we weren’t able to use the kids club at all. We did try to talk to staff about it, but it was a firm no. A little flexibility in situations like this would really help families. Another thing we noticed was that the older kids’ group had cartoons playing whenever we'd walk by. Personally, we try to limit screen time, and we heard similar comments from other parents who chose not to attend the kids club for that exact reason. I'd highly suggest turning off the cartoons constantly playing in the background, so kids could focus on other interactive activities instead. Final Thoughts Overall, we had a really enjoyable stay and made some great family memories. The staff, the design of the resort, and the overall atmosphere were great. With a bit more flexibility in the kids club and a few small improvements, this could easily be an even better experience for families! Thank you :)

Overall pleased with this hotel and the service from the staff, who are all very friendly. My only one criticism would be of the additional cost of the family concierge, In my opinion it was not worth the money for the service we received. We had a couple of issues with our room, raised the problems with the reception and the family concierge rep and nothing was done about it.