Paradisus Playa del Carmen - Riviera Maya

Really enjoyed our stay....everyone was super friendly from the check in to waiters/waitresses, pool attendants. I do wish morning coffee was available closer to my room so I wouldn't have to go to the main area for my first cup.

Home from an amazing week at Paradisus LaPerla and I wandered into the kitchen this morning and no one was here to greet me with a warm smile and hot coffee. I will miss the amazing service from Ernesto, Carlos and Paloma at Restaurante Hadar. The food was wonderful and the service was top notch! Siempre agradecido por las caras amables y el excelente servicio.

Just got back from a wonderful week in paradise with our 2 kids (ages 4 & 2). Everything about our experience was incredible for the entire week. We selected the family concierge package when we booked and I would absolutely recommend it to any family to goes to this resort. Our concierge, Emmanuel, was great! He set up our dinner reservations, gave us plenty of recommendations every day, provided us the daily schedule each morning, and consistently checked in to make sure our stay was perfect. Our swim up room was great, the kids absolutely loved having a pool and hot tub right out the back door. The staff would stop by twice a day to tidy things up which was great because kids love to make messes. Overall the entire staff was very friendly and were great when interacting with our kids. They would even stop and try to entertain them when they were having a meltdown from playing all day. The evening entertainment options were great, we especially enjoyed the pirate and neon shows. For any adults going make sure to utilize the Celsius restaurant/bar! The food is great and the drinks are on point 😉. I also have to give a shout-out to my amigo, Abisail, he is a fantastic bartender and very friendly he also made our experience amazing. Outside of the great pools and water park I also have to give a shout-out to the staff for keeping the beaches beautiful they work hard to clean up the seaweed and make it so it really isn't that noticeable. We would definitely return with our family and bring some other friends as well. If you read this review before you go just keep an eye out for the coati, they are friendly but will have no problem checking out what food you have on you.

We went for a family holiday with two kids 5and 6. hotel was very nice, room huge, very clean. However there were hardly any loungers by the two main pools, service staff was absent, you had to walk to get a drink. Room had no coffeemaker, we had to walk a mile to get a coffee. Pools were very nice, kids loved them. Restaurants were not well staffed, food was served cold, worst service was at the Italian restaurant followed by a taco restaurant. Best service was in a buffet restaurant. Wine was served in the lobby at dinner time in plastic cups. This is not 5star experience

We stayed at this resort 5 years ago, and remembered our experience so fondly that we booked again for our kids' birthdays. We had a lovely time and enjoyed it even more as more of the resort was open and available than when we travelled during a COVID-limited time. Our family concierge Eduardo was attentive without being intrusive, friendly and helpful. We feel the family concierge upgrade is worth it to get a quieter pool, more premium liquor at the swim up bar, and the included off-site excursion was 100% worth it. (My only suggestion is that it's probably an excursion for about 6 years and up given the cenote diving in the cave.) We also made use of the included dinner at the adults only restaurant Sal which was FANTASTIC. All in all, the entertainment was very kid friendly and enjoyable for all ages. We especially enjoyed the interactive games like bingo and trivia before the entertainment, and that the entertainment starts at 8pm which is more do-able with kids. (Some resorts don't start until 9:30pm and I can't even stay up until then with the sunshine all day!) The buffet is great, lots of variety and fresh. The a la carte restaurants were also great - the Italian especially had an amazing braised short rib dinner, the Mexican (Blue Agave) had fantastic authentic tacos from the Yucatan and the wait staff are accommodating and kid-friendly. There are good kid-friendly options at all of the restaurants, which makes dining outside of the buffet feel less stressful for parents!