Paradisus Playa del Carmen - Riviera Maya

This resort is fantastic. The food is great, with a wide selection, the staff are all super friendly and very attentive. Special shout out to Erika, our family concierge, who made the trip extra special for our little boy. She had all sorts of little games and surprises for him the whole time. The entertainment, both in the evening and during the day was first class. The beach is lovely, though the sea was a little brown because of the Sargasso. However, there is a lovely little Cenote/river a two minute walk up the beach and you can swim in crystal clear water and have a proper beach day! Overall, a highly recommend experience.

We have just checked out as a family of 4 - 2 adults and 2 kids in the junior suite. We stayed for 10 days and upgraded to the family concierge and then also become blue members as part of the Meliá group. Room- was spacious and had everything we needed. The room could be divided so we could separate the kids and the balcony was large with huge hot tub. Room service was pretty decent and meant the kids were happy before we’d go to the restaurant. The à la carte restaurants we unbelievable. I was amazed as to how good the food was across all restaurants- simply divine. As blue members we also had a bbq which was incredible. Beach - this is a problem but not something that’s easily resolvable. We did swim twice in the sea- morning is better but post midday it wasn’t possible because of the seaweed. However you can take a sail boat out everyday for 30 mins to the turquoise water which we loved for a great swim in crystal clear waters. The beach is otherwise very clean and picturesque because of the palm trees and mangroves. Not urbanised. I also loved the kanna beach club. Spa- was amazing. I’ve had a number of massages and Elena was just the best. She was so attentive and I feel like a different person. Family Concierge - Miguel was great and my kids adored him. He ensure we were happy - perhaps tried too hard but his service was genuine. Circle club- we enjoyed champagne and clase azul everyday. Norberto at the bar was amazing. Franco and Isabelle were great at ensuring we were having the best time. Entertainment team were super fun. The shows were great but I think the only point that lets the hotel down is the lack of AC in communal spaces. At times, it’s hot and too hot. For the evenings, it would be nice to not be a melting mess when dancing away. Aqua Zone- it’s as though it was designed by a parent. Perfect for kids under 10 and we all enjoyed it. So would we come back- maybe. I’m a sea lover and the sea weed was an issue. But everything else was so great so possibly. Bravo to the staff who were all amazing.

Stayed at this hotel a few months ago. Stayed in a family concierge master suite. This is a hotel with some very high highs, and some very low lows. Overall I would call this a soft recommend, but it does not below in the 5-star category. Here are some highlights. A+: Angel the concierge. Keep in mind that is a resort concierge and not part of the family concierge program. I'd put the resorts' offered cenotes tour in this category as well. A: The food. They probably had the best food I have ever encountered. Buffet is solid if you're in dire need. The lunch box and regular pool restaurant are good. The specialty restaurants, however, are the stars with the exception of the Asian tepanyaki. B: Rooms. The rooms are pretty good. Nice amenities and good layout. They are just getting a bit dated. B-: Family concierge. Unless you're in it for the room quality, it simply isn't worth it. The upgrades are not that great and their welcome area is vastly inferior to the regular part of the resort. Also, the family concierge personnel were overall bad. It seems more like they're trying to schedule work meetings than trying to make your vacation more enjoyable. C: Pools. These get a bit crowded and there probably just aren't enough of them. D: HVAC throughout the resort. This is an open air resort, so if it's hot, plan to be hot most of the time as you move around. In the unlikely event it's cold, expect the same. The restaurants themselves also had terrible temperature control. Far too hot most of the time. F: The beach. The beach is a massive fail and covered in seaweed. I know this general area does not have the best beaches, but this one is a fail. I would advise that you consider the beach a non-factor or even a negative. Also, the horrific smell of the seaweed permeates the resort, which is a huge negative.

Jorge the manager was very accommodating and helpful. Amazing resort , definitely will be going back

Lovely experience. Great shows. DJ Juan and DJ Diego were amazing. Our kids had a blast at the game room and Angel was very very nice and made sure our kids have everything they need. Highly recommend. 10/10