Paradisus Playa del Carmen - Riviera Maya

The resort was great, the staff were very polite and attentive, the quality of food and service was great. We had Tiara as our family concierge her service was exceptional, she was in touch with us daily through WhatsApp and quick to respond to any requests, she was very caring and attentive, checking on us daily arranging and organizing everything for us from dinner reservations to spa visits and excursions, she also left little gifts for our daughters on the room every day. They had performance, entertainment and activities for both adults and kids everyday. I definitely recommend the hotel and I’m sure we will go back.

The experience at the hotel was wonderful. From the very beginning, we receivec exceptional service, with special mention to Carlos de La Cruz and José Luiz Ortiz, who provided all the support and assistance needed to make our stay even more special The gastronomic experiences were excellent both for the facility of booking our favorite restaurants and for the quality of what was offered to us. The hotel is ideal for families with children. My kids loved the water park and we spent a lot of time there. The private areas dedicated to the "Family Concierge' are excellent, and the conveniences such as having breakfast at the exclusive Lounge restaurant made a big difference for us in terms of quality and comfort. I highly recommend the resort. The accommodation surprised us positively, and we will definitely return as soon as possible

Our stay here was such an amazing experience. We had Tiara as our Family Concierge and she was so sweet, efficient and did great in scheduling our dinner reservations. Our kids loved the little gifts she would leave in our room every day. The treatment we received from the Concierge was so worth it 10/10!!! I recommend you book Family Concierge! I didn’t get the names of other staff that assisted us during our stay and I regret it as everyone was so kind and efficient. The pool guy, cleaning crew and waiters and in the restaurants. They had a big screen in a conference room to watch the World Cup. That was very cool! The food OMG! 10/10. Every single restaurant was delicious! Cannot get over how good the food was. The only downfall was the beach as there was a lot of sargassum, but it’s out of their control. The last day of our stay, the beach was cleaned up early and we got to enjoy it for a little bit. I would definitely return in the future!

We had an absolutely amazing time here!! From breakfast every morning to the afternoons at the pool/ everything was amazing. Our favorite waitress at Hadar was Paloma..she made us amazing lattes and got us boxes to get stuff for mornings we went on an excursion. Our waiter Elvis was awesome at the pool- when we needed another drink he was right there to take our order. We definitely will be back!!! 5 stars ⭐️

Our stay at Paradisus Playa del Carmen was, without question, the best family vacation we’ve ever had. Every member of our family left happy, and that says a lot. The resort truly offers something for everyone, regardless of age. There are endless activities for kids, plenty for adults, and the overall atmosphere is beautiful, relaxing, and welcoming. What really sets this resort apart is the service. It is truly top tier and exceeded every expectation we had. A special thank you to Gabriela at the Celsius Bar & Restaurant. She took care of our family every day during our stay, and thanks to her, we never had to wait long for drinks or food. More importantly, she made us feel genuinely welcome. Her warmth, hospitality, and kindness gave us a true taste of the incredible people of Mexico and made our pool days even more enjoyable. We also cannot say enough wonderful things about our Family Concierge advisor, Cynthia. She was absolutely amazing from start to finish. She handled every detail of our vacation with care, from securing restaurant reservations and arranging excursions to making the trip extra special for our kids. She even surprised us with a thoughtful anniversary treat that made us feel celebrated. Toward the end of our stay, we realized we had misplaced a hat. Cynthia immediately tracked it down through Lost & Found and had it returned to us in no time. Nothing was ever too much to ask, and she consistently went above and beyond to ensure our vacation was seamless and memorable. If you’re considering Paradisus Playa del Carmen for a family vacation, don’t hesitate. The beautiful property, incredible amenities, endless activities, and truly exceptional staff make it an unforgettable experience. We are already looking forward to returning.