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Welcome to a little corner of paradise. Set in an spectacular mangrove forest near vast, white-sandy beaches, this all-inclusive luxury resort guarantees a truly unique vacation. Rooms that will enchant you with a sophisticated design and careful attention to every detail. Fun in the Caribbean sun, with swimming pools and water parks for the whole family. A world of flavors in every dish. And a choice of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.
Adventure, nature, relaxation... Paradisus Playa del Carmen opens the doors to everything you dream of experiencing during your Riviera Maya vacation. Beaches, coral reefs, crystal-clear cenote pools and inspiring Mayan ruins await you in Playa del Carmen. Discover the exclusive guest services and benefits designed for the whole family at Family Concierge. A wide variety of incredible dining experiences in the hotel's restaurants and bars. Find the time to enhance both body and soul at the YHI Spa, a temple of well-being. Kids will also enjoy endless adventures, with the chance to take part in exciting games and experiments to stimulate their curiosity and imaginations.
Paradisus Playa del Carmen - Riviera Maya
5 Avenida Esquina Calle 112
Col. Luis Donaldo Colosio
Playa del Carmen, Mexico
77719
Nearest Airport: CUN
We just returned home from a wonderful stay at Paradisus Playa del Carmen – Riviera Maya, and I wanted to take a moment to express our sincere appreciation for the exceptional service we received throughout our vacation. A special thank you goes to Eduardo Monroy, our Destination Concierge. Eduardo's professionalism, kindness, and attention to detail helped make our 40th anniversary celebration truly memorable. He consistently went above and beyond to ensure our family had everything we needed and that every aspect of our stay exceeded expectations. We would also like to recognize Omar at the pool bar for his outstanding service and friendly personality. He made each visit enjoyable and always greeted us with a smile. In addition, the team at The Lunch Box provided excellent food and service during our stay. Their hospitality and dedication to guest satisfaction were evident every day. We would also like to commend the resort photographer. Coordinating family portraits for a group of more than 20 family members is no small task, yet everything was handled with patience, professionalism, and great attention to detail. The photographs captured priceless memories that our family will treasure for years to come. What stood out most during our visit was the genuine warmth and hospitality shown by your staff. The people truly made the difference and helped create an unforgettable experience for our entire family. Thank you again for making our vacation and 40th anniversary celebration so special. We highly recommend Paradisus Playa del Carmen and look forward to visiting again in the future.
michelle a
Paradisus Playa del Carmen truly impressed me. The property is beautiful, very well maintained, and everything was spotless throughout our stay. The food was excellent, with great variety and quality, and the overall atmosphere made it a very enjoyable experience. What really made our visit special was the incredible service from Nestor Herrera, our Family Concierge. His attention to detail, kindness, and genuine dedication went above and beyond. He made sure our entire group felt welcomed and taken care of, and his service added that extra touch that turns a good vacation into a memorable one. If you’re planning a visit to Paradisus Playa del Carmen, I highly recommend connecting with Nestor and experiencing his level of service. He truly represents the hospitality that makes a resort stand out.
sandrarF6579YQ
Friendly staff, clean, and a lot of great activities for the kids.i thought it was a good value. Waterpark was fun.
brianberryt
great experience, the bartender Sebastian is great! he makes the drinks my personal favorite is the Chamada it’s so good! All of the food is great! I loved the hibachi great presentation! Amazing ice cream and pastry’s! Loved the pools too, great experience.
Bryanah F
It was amazing and Sebastian and Jose the bartenders at the pool was amazing and made amazing drinks.
Ariel A
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