Paradisus Playa del Carmen - Riviera Maya

Had a wonderful time in playa del Carmen La Perla, food was great, drinks were the best, our concierge Antonio Delgadillo is one of the best, (second time we had him) spa personal very friendly

I had a wonderful experience at the Hadar Buffet thanks to the exceptional service from Ismael and Sandy. From the moment I arrived, they were warm, attentive, and incredibly professional. They checked in often to make sure everything was perfect, anticipated what I needed before I even had to ask, and did it all with genuine friendliness. Their excellent attention to detail and commitment to great service truly elevated my visit. It’s rare to find staff who care this much, and they made the entire dining experience enjoyable and memorable. Highly recommend visiting Hadar Buffet — and if you’re lucky enough to be helped by Ismael and Sandy, you’re in great hands!

Rachel was great and always ensured we where happy and accommodated when we are the pool. We always looked for her since she would take care of us with the best possible service.

Beautiful hotel and about an hour drive from Cancun airport depending on how many pick ups and drop offs along the way. Food was hit and miss depending on restaurant and server. Always found something at buffet. Lemon Fish was our favorite on the adult side. Hibachi restaurant was a great choice for a family birthday dinner

Our family had an amazing stay at Paradisus Playa del Carmen, and we truly feel it’s one of the best family-friendly resorts we’ve ever visited. From the moment we arrived, we were impressed by the warm atmosphere, the thoughtful activities for kids, and the overall comfort and ease the resort provides for families. The staff made our experience unforgettable, and we want to highlight the people who helped shape our entire week: - Yoseline from the culinary experience desk was incredibly patient and kind while helping us arrange our reservations for 14 people for the entire week. She set the tone for how supported we felt throughout our stay. - Rodolfo, who manages breakfast, lunch, and dinner services, was extremely helpful from the beginning and made sure everything ran smoothly for our family each day. - Roger and Angel, the main chefs for lunch and dinner, always planned ahead for us and ensured our meals were well taken care of. - Monserrat, the breakfast chef, brought a warm, motherly energy every morning and made sure we always had what we needed. - Gladiola, working closely with Rodolfo and Monserrat, helped ensure we had the right food prepared at both breakfast and lunch. - Chef Ruth from the Naos buffet crafted special vegan lentil burgers that our whole family absolutely loved — a total highlight. - Jimena and Yoselyn from entertainment were fantastic. Jimena in particular has incredible energy that kids instantly connect with. Our daughters adored her. The entire entertainment staff was wonderful and truly elevated our experience. The resort’s nightly shows were excellent, with talented performers who kept both kids and adults entertained. They became something we genuinely looked forward to each evening. As a vegan family, dining can sometimes be difficult at all-inclusive resorts, but Paradisus made it much easier than expected. They were extremely accommodating everywhere we went, and Flora was the most vegan-friendly restaurant on the property, requiring almost no adjustments. We also had a memorable and very fun evening at Tokimeku on the adults-only side. Cristhian, the hibachi chef, brought great energy and made the experience engaging for everyone. The food was delicious and the whole experience was a blast. However, we did encounter a couple of issues: 1. Air Conditioning Problems: Our room’s AC never dropped below 21–22°C at night. We asked for help multiple times, and maintenance visited four separate times. Each time they said it was fixed, but the problem persisted. They did offer to move us to another room again, but we had already changed rooms once and didn’t want to go through that process again. Unfortunately, the issue was never resolved, and there was no alternative compensation offered. 2. Lack of Pre-Arrival Support for Dietary Needs: Before arriving, we tried multiple times to communicate our vegan requirements and asked for at least one meal (lunch and dinner on the first day) to be arranged ahead of time since we were traveling with a large group. Despite several attempts, the resort refused to arrange anything in advance and eventually stopped responding to our messages. Once we arrived, everything was handled smoothly and without issue — but it was disappointing and frustrating that nothing could be prepared ahead of time despite our repeated requests. Overall, despite these challenges, Paradisus Playa del Carmen offered a wonderful family vacation with standout staff, great entertainment, and excellent vegan accommodations once on-site. We would happily return and highly recommend it to families, especially those with dietary needs.