Paradisus Playa del Carmen - Riviera Maya

I have to write about “Angel” from entertainment and activities. He brought the best vibes every time we saw him. Our kids loved him so much and he always took the time to make them excited and feel special. Honestly, he was the best staff member we encountered. We love Angel!!

Angel was the absolute best with our kids! He works in entertainment and kids coordination and was nothing but the best! He kept our kids so entertained , so happy and was always so kind! He was by far the best staff member here and somebody my kids will never forget! We can’t thank him enough for making our stay perfect!

Jimena with the Activities dept was excellent!

Visited the first week in April in the family section, and greatly enjoyed the experience. A couple of things to note on the positives, neutral and negatives are below: Positives: 1) Really "lux" feel, well laid out, nice finishings, and overall, they did not cut a lot of corners with the food and beverage program 2) The meals were definitely "above average" when it came to quality of food. There is a Nespresso coffee boutique on site, a gelato store, and both the pool bar as well as a nice lobby (next to restaurants bar). The cocktails were well made, with good ingredients (not bottom shelf) 3) Buffet - breakfast, lunch and dinner - is FANTASTIC. Lot of choice, well replenished, good tableside service for beverages, and good tasting meals 4) Daily kids activities, shows, performances, and the kids club made it a memorable experience for kids in the 4-10 year. There is a teen only games room, but that it quite small. Pool tables and ping pong kept other teenagers engaged. The show performances were also above average (in terms of set, costumes, performance quality, etc.). They would offer a mini bar and snacks for kids on site, which was a nice touch. 5) Aqua Park with slides was thoroughly enjoyed by kids (and adults) 6) Restaurants on site all had quick service, and well prepared meals. We had the hibachi, Mediterranean, Italian and authentic Mexican meals on site, and came away really happy with quality, taste and service. 7) On-site snacking options are plentiful - coffee and baked good, paletas, grill station during the days, etc. 8) On-site tour operator (Otium) was nice to have also 9) Rooms (Junior Suite) were well appointed, furnished, and stocked with beverages. Snack selection for mini-bar was light. Room Service that cleaned the rooms did a through daily job. 10) Online checkout is a great option. Valet and taxi service was good too (no wait over 10 minutes) Neutrals 1) Room Service had OK options (nothing elaborate, and skinny menus), and often took 45 mins to an hour for delivery, plan accordingly 2) There is a small kids pool and a larger adult pool in the family section. And then a connecting narrower river type pool. So the pool setup is not elaborate 3) There is one pool bar, but service was relatively quick 4) Long check-in times - not uncommon for these resorts Negatives 1) You have to make dinner reservations for the restaurants (buffet is first come first serve) and you have to plan days in advance to get slots in the 6-8p hour. The reservations have to be made at an on-site separate desk that is not open early mornings or post 4p. There has to be better way. I would recommend grabbing reservations for the stay immediately upon check-in 2) Limited day time/on-site activities for adults (in the family section) other than an every other day market, dj at night, etc. It would be nice to mix it up a bit for adults. There aren't any real facilities for outdoor sports, etc. Overall, this was a WONDERFUL stay. We'd gladly come back.

Nothing but great things to say about this place! We went with another family who are friends of ours and we both had kids. Kids ages 11, 8, 8, and 3 year old toddler. This resort was fantastic for everyone. POOLS: The Aquazone water park was the icing on the cake for our kids. There were different pools for the everyone to enjoy. There's also a pirate themed pool area that was another water park area for the kids to enjoy. Many different pool area so it never felt busy anywhere. FOOD: The food was phenomenal - every À la carte we went to was never a disappointment. Cielo restaurant was one of our all time faves. The servers were awesome and friendly. We also enjoyed Blue Agave and our server Sabina was 10/10! She was so knowledgeable about all the food and even recommended items on the menu that we were so grateful to have tried - all thanks to her. She was so great with the kids and made sure that they also enjoyed their meal. You have also got to try the Risotto at the Italian restaurant and our server Fernando was wonderful! He was another 10/10 and certainly made our dining experience so good. Buffet was always a good option and so many great choices for breakfast as well. 24 hour Nespresso service and the ice cream bar were truly amazing - true game changer! ENTERTAINMENT: Nightly shows was a little hard to catch because of the timing of our A La Carte booking. Although when we did catch a couple of them (Magic show and the Pirate Show) - it was truly enjoyable to watch! They even served snacks like popcorn and gummies which was so great for the kids and adults too :) BEACH: They really worked hard in getting rid of the seaweeds and everyone enjoyed the beach! It was clean and we were always attended to by their super friendly and hardworking servers. Kevin the manager for all the restaurants - checked in with us and made sure our dining experience was meeting our expectations. With all the servers and delicious food - it certainly exceeded our expectations. We hope to be back to this amazing place and thank you to all the wonderful staff! You are all such hardworking individuals that make this place fantastic to visit!