Paradisus Playa del Carmen - Riviera Maya

From the waterpark to the food and the kidsdome this trip was a blast. Children had an amazing experience at the kidsdome. Staff were above and beyond. The nightly entertainment was also amazing! Great staff and service. Would highly recommend. Shout out to Grisey at the pool!

Jesus and Gerson are the best bartenders on the resort!! Every night they are so kind and never failed to make. Good drink in the martini bar. Me and my friends love them so much, they were amazing!!! We also loved Rene and Remundo in the family bar. They are incredible and never failed to have a drink waiting for us!! We loved all of the staff and cannot wait to come back.

This is the best resort in mexico! Jesus is not only an amazing bartender but the kindest person I know, and makes sure every person who walks into his bar has the best time! Highly recommend coming to Paridisus and visiting Jesus at the martini bar!

This was my second time coming here and Jesus and Gerson gave us the best experience once again! They are the best bartenders and made our experience here so much better! They gave us excellent service and amazingly made drinks! We love Jesus and Gerson! THEY ARE THE ABSOLUTE BEST!!! They worked at the martini bar this week when we came and made the best martinis and were so kind!

I would give resort 4.5/5 We traveled as family (6 adults 3 children) stayed from 2/22/25-3/1/25. The resort is smaller than our usual home Melia Resort in DR, but it was beautiful. The staff were always attending to the up keep…cleaning, painting, and maintaining grounds. We stayed in the family concierge area ON THE Esmeralda side. We had three swim up suites that were very nice. The pools , water park and beaches were great. Like most resorts you have to grab “prime seating “ early , but even if we slept in we were able to find chairs to sit in. The restaurants were very good ( much better than the food we had at the DR resort ). The Lunch Box ( exclusively for family concierge) was our go to place for breakfast and lunch. Our favorites for breakfast was enchiladas with chicken and fried eggs on top. They also make great poached eggs. Lunch favorites were lobster tails over vegetables ( exclusive to Circle members). The waiter Victor there deserves a special shout out for his excellent service ! Dinners : we all loved Hibachi (Bana) as well as the menu items . Cielo was also a favorite (authentic Mexican). Special shout out to the manager Santiago there. One evening our reservation was mistakenly cancelled ( we had two infants and a 5 year old that were hungry ) , resort was at max capacity and there was no availability anywhere. Santiago sat us at a table outside the restaurant and offered to be our personal waiter ! ( he has not waited in tables in years ). Coffee and ice cream stands were also very good. Entertainment was great. And the Kids club staff were amazing! We were walking around resort with my granddaughter and they stopped and called her by name and told her about upcoming events ! We experienced friendly staff everywhere, most spoke great English . We highly recommend this resort and certainly will return