Paradisus Playa del Carmen - Riviera Maya

This resort has genuine highlights — spacious, comfortable rooms, immaculate grounds, lovely pools, and a stunning beach. Unfortunately, the overall experience left much to be desired, particularly for families with young children. The biggest pain point was dining. Food quality across most restaurants was consistently underwhelming, and the hours made family life genuinely difficult. A 1 pm buffet start is simply incompatible with young children who nap midday. The buffet itself offers a repetitive, limited selection, and long lines at both breakfast and lunch add unnecessary stress to what should be a relaxing vacation. Before 1 pm, the only lunch option is Celsius — a menu made up entirely of fried food, which feels out of step with how most families eat today. Healthy and vegetarian options are noticeably absent throughout the resort. The Japanese restaurant was a bright spot, but the remaining dining options share the same mediocre quality. Small details also add up. Smoothie service on the beach shouldn’t start at 10:30 am — families with young kids are up early and ready to enjoy the beach long before then. The family concierge service, marketed as a premium offering, amounts to little more than a reservation booking tool — something easily handled by an app or website. With some genuine attention to the needs of families, this resort could be exceptional. Right now, it doesn’t quite live up to its potential.

I read all the reviews before deciding where to book a hotel and this hotel had rave reviews. We like to do all inclusive hotels when we travel and this one was great! It was amazing for families and I would definitely recommend doing the "family concierge." Jonathan, our concierge, was on top of everything all the time and was very responsive. He booked all our restaurants, excursions (we only did one), and answered all our questions (my wife has a lot). I would really recommend this place if you have a young family as the babysitting and kids club are included. The only small downside was that we have a 13 year old daughter and she was a little bored as the kids here were younger and that is what they tailored to.

Their restaurant reservation system needs a major upgrade. We arrived at 1 PM and they said our room would be ready at 3 PM… We checked back at three and it was not ready… We checked back at 4 PM and it was not ready… We checked back at 5 PM and it was not ready… We were Sold a $700 upgrade to concierge services… And never once met her concierge during our five day stay on the second day when we were finally able to reserve restaurants they gave us 9:30 PM reservations for the next three days

Absolutely the best experience we had with our four year old. So many activities to do all day. Your child is never bored. Food is very good. The omlette ladies are incredible in the buffet! They hold down a hangry crowded line every day! I think my favorite part of the experience was the ladies in Kidsdom (the play area). Special shoutout to Yessenia, Yadira, Carlota and Leticia. They were so loving and kind to my daughter. I was shocked when she told me on our last day that she wanted to go there instead of the pool! I also have to say that the staff that weight on you at the pirate pool is also amazing. Federico you were the best over the past two days! Also Carlos and Selina in the Lunchbox were absolutely our best waiters ever. Carlos you were so kind to my daughter. I have to mention the talent that put on the shows like the Lion King, Pirate Show, and dont get me started on the Alebrijes. We had an amazing time! 5 out of 5 stars in our book! I also do not want to forget the woman who did Camila's hair (Jasseth or Yasseth) and danced with her on stage. She was so kind and knew how to get the kids engaged!

Staff was unfriendly and not accommodating. The kids club staff in particular Jaimelee was rude and accused our kids of not behaving and put her hands on our child!!! Be careful when you pick a resort and make sure the staff is friendly.