Paradisus Playa del Carmen - Riviera Maya

I am writing as I am currently staying here on our last day of our 7 day trip. Truly everybody at this resort has made our stay so enjoyable. All of the staff are incredibly attentive and have gone above and beyond. We have a very late flight tomorrow and the front desk extended our checkout till 4pm and provided a hospitality room as well in case we needed. Free of charge mind you and I feel like that represents the lengths this hotel goes to make you feel valued. The food is definitely the best I’ve had at an all inclusive and the best has to be the pool bar by the adults side pool. Best fish tacos and sliders. The coffee at the Nescafé is delicious and we really enjoyed starting our day there. Can’t go wrong with the buffet either. Restaurants are hit and miss. I found the hibachi to be pretty good. The beach was pretty seaweedy and they do try to clean it but definitely disappointed me a bit. That’s just what you get with playa del Carmen. Otherwise I’m really glad I chose this resort and was thoroughly impressed for the most part. (Wish I spotted a spider monkey tho)

We had a wonderful trip to the Paradisus Playa del Carmen during Christmas of this year. The property itself is beautiful and even though we were there during the holiday and even though the hotel was fully occupied, it didn't feel too overcrowded most of the time. You do have to get up and make sure you get your pool chairs early just like at any resort. My kids loved the waterpark and all of the nature around the property especially the coati mundis! For an All-Inclusive the food and drinks were great. There were plenty of activities day and night. One night they had a little festival night with games and food/carving stations, it was great. We used the gym a few times and the property is situated near the northern end of Playa del Carmen so I went on a couple runs into town that were nice and safe. We book through our AMEX platinum and got upgraded to a swim-out suite which was perfect and made being in the room a little easier because the kids had easy entertainment right outside the back door. Here's what made our stay extra special... The first night we arrived it was my wife's birthday, the hotel connected me with a service to set up surprise birthday balloons in our room when we arrived and a private dinner on the beach for our family. It was a birthday she will never forget! We opted for the concierge package, which was well worth it in my opinion. Our concierge Jorge made our stay unforgettable from setting us up with the right restaurant reservations, on the right days, to coordinating excursions, it was definitely the way to go. A few of the evenings that we went out to dinner we came back to our room to find little gifts for the kids and even a scavenger hunt with balloon animals, which they had so much fun with. It was such an amazing touch, one that our kids will most certainly remember forever. Jorge and his team really made this feel like a 5-star stay, I can't recommend him and this package enough if you're looking for a memorable, seamless vacation!

We had an amazing week. I have a seven year-old and a five-year-old who absolutely loved it. The weather was beautiful. We chose to go with the master suite which was like our own apartment. Lots of space for everyone. The beach is so beautiful. The food is really great at the restaurants and the breakfast buffet is great. The evening buffet is not good. You will have to make reservations, but it’s not that difficult. We love the Italian restaurant so much we requested the same server every night. He was so attentive genuine And pleasant. His name was Marcos. We miss you Marcos. The resort is big but you don’t feel overwhelmed there’s always something fun to do. The waterpark is so fun for the kids. The coffee barn and ice cream was so good. It’s easy to get to everything. The staff were also attentive and kind. I did not enjoy the incense that was burning in the bar in the evenings. It was way too overpowering hopefully they change that with something more natural the shows were great. I liked how they had face painting and balloon art for the kids. We had a wonderful week and I would definitely recommend this resort to my friends and family and we miss it so much already.

Our experience was second to none. Food and drink were spectacular. Service was fantastic. Rachel in The Lunch Box was GREAT

The hotel infrastructure is excellent, with beautiful décor and a warm, welcoming atmosphere. All of the restaurants are fantastic—our top two were Santé Restaurant (The Reserve only) and Lemon Fish Restaurant. We truly enjoyed every meal we had. The only downside is that if you’re a sweet tooth like me, desserts could use some improvement. The staff is super friendly and helpful. Nissi, in particular, went above and beyond by giving us great advice on how to reach Tulum using public transportation, which turned out to be a perfect and economical option for us. We had an amazing week and would definitely recommend this hotel.