Paradisus Playa del Carmen

I had the chance to stay at this resort during a conference...so sad I couln't enjoy all facilities as a real "vacation" as we had meetings and events one after the other. However, I do want to congratulate the amazing staff specially at Naos Restaurant, I had to request special food during those days and staff at Celsius and Naos were great to accommodate what I needed. When I have chance to encounter great staff, I do like to mention them, so congrats to Elmer, Sonia, Pablo and the Chef at Celsius which name I didn't catch....

There were 12 of us and we had an amazing time. Staff was courteous, food was great, children's activities shone!

One of the best hotels in Riviera Maya, the facilities are great but staff is best in class. You will notice the warm welcome of everyone lead by Mr. Sidharta and the reserve staff, a complete different experience from any other hotel. You will feel welcome in every space with great amenities.

This is a fantastic resort to go to with a young family. We recently traveled with our two children under 3 years old. Our favourite parts were - -Kidsdom Kids Club (our daughter was asking to go back everyday!) -Lunch Box restaurant (consistent food and service for breakfast and lunch as part of the Family Concierge) -Swim-up room (great for using the pool when our youngest was napping) -Dinner at Flora (best quality food of the whole resort, great ambience) -Pirate pool (where we basically lived when we weren't sleeping or eating) -Nightly entertainment (we had fun at everyshow) -Kids family concierge activities (great way to break up the day and create momentos to bring home) -Babysitting service (additional fee, but reliable and friendly addition so we could get some time out without the kids in the later evenings - thanks Andrea!) -Family concierge service (Jorge was very responsive and Andrea helped us with coordination in advance of our stay for babysitting, meal and spa reservations) -Top shelf alcohol selection

The resort is ahhmazing (yes, I spelled it exactly how I meant) for families. I’ve traveled to over 20+ countries including Mexico multiple times but nothing could compare to coming to Paradius. They are all about the children. They do not stop! And the employees are very patient and professional. Especially, Virginia (she made my niece feel so welcomed and cherished for her birthday) she also made my 3 children special catering to them, giving the shout outs for their birthdays, coloring books, candy. Everything without wanting anything. Also, special shout out to Elmer (Gracias), to the Kidsdom crew Lea and the team (Muchas Gracias) everyone was so kind and supportive. They make you feel safe. Nacho from The photographer team (Outdoors) took amazing photos of of our family. His manager was also amazing wish I wrote her name down. Thank you!