Paradisus Playa del Carmen - Riviera Maya

We had an amazing week. I have a seven year-old and a five-year-old who absolutely loved it. The weather was beautiful. We chose to go with the master suite which was like our own apartment. Lots of space for everyone. The beach is so beautiful. The food is really great at the restaurants and the breakfast buffet is great. The evening buffet is not good. You will have to make reservations, but it’s not that difficult. We love the Italian restaurant so much we requested the same server every night. He was so attentive genuine And pleasant. His name was Marcos. We miss you Marcos. The resort is big but you don’t feel overwhelmed there’s always something fun to do. The waterpark is so fun for the kids. The coffee barn and ice cream was so good. It’s easy to get to everything. The staff were also attentive and kind. I did not enjoy the incense that was burning in the bar in the evenings. It was way too overpowering hopefully they change that with something more natural the shows were great. I liked how they had face painting and balloon art for the kids. We had a wonderful week and I would definitely recommend this resort to my friends and family and we miss it so much already.

Our experience was second to none. Food and drink were spectacular. Service was fantastic. Rachel in The Lunch Box was GREAT

The hotel infrastructure is excellent, with beautiful décor and a warm, welcoming atmosphere. All of the restaurants are fantastic—our top two were Santé Restaurant (The Reserve only) and Lemon Fish Restaurant. We truly enjoyed every meal we had. The only downside is that if you’re a sweet tooth like me, desserts could use some improvement. The staff is super friendly and helpful. Nissi, in particular, went above and beyond by giving us great advice on how to reach Tulum using public transportation, which turned out to be a perfect and economical option for us. We had an amazing week and would definitely recommend this hotel.

This is an amazing family all inclusive resort. My 3 children were never bored. I was impressed with the restaurants. Staff was amazing from Family Concierge, housekeeping, hotel groundskeeper, & restaurant staff. Everyone works hard to make our vacation a memorable one

Elmer Beroterran, Carmen, Selena, and the entire staff were spectacular. Thanks especially to the housekeeping staff who came at night to change out towels and were so sweet with our baby.