Paradisus Playa del Carmen - Riviera Maya

Angel, DJ Diego, Abril, Lisseeth, this guy’s is very great we are enjoying this group, everyone has been great we love them

Our concierge experience has been amazing so far. We traveled here with 11 family members and Veronica is amazing! She’s very attentive and very nice. Hannah is also amazing she works in customer service. Great food, good peaceful scenery and Daniel with entertainment is also amazing. Come visit soon!!

This place is wonderful since the moment my husband and I walked in the vibes were immaculate. Everyone is very attentive and have beautiful personalities. I want to give a special shout out to RACHEL usually stationed by lunchbox! She’s so amazing we met and she asked what I was doing here I told her it was my birthday and she immediately started working on making my day extra special. She really took care of me. Set a nice lunch for me also complementaries to the chefs as well Roberto, and rud they made an amazing meal for us and even surprised me with a beautiful cake!! Just 10 stars all around this facility haven’t meet anyone who isn’t helpful

Great restuarants, food, staff, drinks. Fun activities for enfire family including daily evening show. Nice beach, kayaks, sail boats all included. Daniel was amazing entertainer. Miguel was a great guide throughout our stay at the resort. Thank you all for making our vacation wonderdul!

I stayed at Paradisus Playa del Carmen for seven nights with my partner and 15-year-old daughter. I have stayed at more than 20 resorts in the Cancun/Riviera Maya area, and overall, we had a great experience. The biggest highlight was the service. It was honestly unbelievable. The staff were friendly, helpful, and always pleasant. A special shoutout to our concierge, Eduardo Monroy, who was amazing throughout our stay. Also, Angel the bartender, Angel from the entertainment team, Naomi our room attendant, Jonas and Ricardo by the pool, and Sebastian, Lorenzo, and Manuel at the pool bars were all fantastic. We stayed in a Family Concierge Master Suite and felt the Family Concierge was worth it. The room was a great size and layout, especially with a teenager. It gave our daughter her own space and some privacy, which made a big difference. We also spent almost all of our time at the Family Concierge pool. It had a great vibe and was relaxing without being too quiet or boring. The resort itself is beautiful and has a really nice atmosphere. The grounds are lovely, and the overall ambiance was one of the best parts of the trip. We also really enjoyed the a la carte restaurants. There were a few things that could be better. The resort is a bit dated in some areas. It was clean, but we noticed some worn furniture, wood chips, broken light fixtures in the hallways, and a few other maintenance issues. Nothing major, but noticeable. The buffet was probably the weakest part for us. I found it pretty average, with not much variety from day to day. It also would have been nice to have theme nights for dinner. For families with teenagers, I would say this may not be the best resort if your teen needs lots of activities or entertainment. There was not much for our 15-year-old to do. We knew that going in, so it was not a surprise, but the resort definitely seems better suited for kids 10 and under. One other thing to note is that there are not many air-conditioned spaces for drinks or relaxing. The resort has a lot of open-air areas, which are beautiful, but during the hot summer months it can be tough. All in all, we had a great stay. The service and resort atmosphere were the highlights. I would highly recommend it for families with younger kids who are looking for a chill, relaxing vacation with great service.