Paradisus Playa del Carmen - Riviera Maya

We had a wonderful stay with our family. It was the perfect place to spend time with our son, daughter‑in‑law, and our two young grandchildren. The accommodations, all‑inclusive food and beverages, pools, waterpark, beach, activities—and especially the warm, friendly staff—made the experience unbeatable.

The grounds, staff, food were all amazing and exceeded our expectations. The staff went above and beyond on a regular basis. Too many times to list. We had airport shuttle to the resort and did the xcaret park excursion which was all set up I’m a timely fashion for us. The grounds and pools and beach were all top notch amenities as well as the daily and nightly entertainment. Too many great things and people to list.

This was our 5th vacation in Mexico but our first stay at Paradisus La Perla. I purposely booked a resort close to 5th Avenue(restaurants) because all of the all inclusive resorts we have stayed at have had below average food. But, that is not the case at Paradisus La Perla! We had our first dinner at Lemon Fish & I was shocked how good the meal was! So each night we continued to try out the restaurants. I can honestly say I never had a bad meal at any of the places we ate. The food was excellent everywhere! (Teppanyaki, Cielo & Sal Steak Cave) We met our Concierge, Eduardo Monroy, at check in. Eduardo was spectacular! His communication & concern for our vacation was very impressive & made our vacation so much more enjoyable. Angelo took good care of us at the pool & beach! He was so nice to my wife, that I thought about just leaving her there. I would have easily given 5 stars to Paradisus La Perla, but they did screw up by saying the Reserve pool was heated, it was not. We had an odd week of weather with some 70 degree days & a non heated pool is tough to swim in after 50 degree nights. I would highly recommend Paradisus & we will definitely go back….as long as they fix the pool heat.

I would like to start off with our service and staff absolutely wonderful and friendly. Shout out to Paola out wonderful concierge. She went above and beyond trying to get all of our requests accomodated. Roderi & Arturo at the family concierge pool who were absolutely wonderful pool side. So approachable and friendly. To all the cleaning staff, always tidying, cleaning and keeping things looking fresh. I found some things were inconsistent. That would be my only complaint on where they need to improve. Sometimes we had bar /snacks in room stocked, sometimes not. Sometimes extra towels and sometimes not. All in all, a great experience.

Overall, the hotel was good. The vibe was excellent, and the landscaping and trees were really nice. As for being a 5-star or 4-star hotel, honestly it felt more comparable to a 4-star experience for me. The food was good, but not exceptional. The beach was quite far from the main facilities, and there was no food service there, only drinks, and even those came with delays. The rooms were clean, spacious, and comfortable. While we were staying there, there was some minor maintenance going on, including painting and some noise. The staff were nice and friendly. There were tons of kids playing everywhere, but the activities were somewhat limited. Also, most of the flooring around the property was stone, which didn’t feel very baby friendly, especially around the pools and play areas.