Paradisus Playa del Carmen - Riviera Maya

We had a wonderful family trip, and a big part of what made our stay so enjoyable and stress-free was the exceptional service from our concierge, Johnathan Vergara. Johnathan was incredibly attentive, thoughtful, and detail-oriented throughout our entire stay. He went above and beyond to make things easy for our family, always checking in, anticipating what we might need, and arranging little surprises and fun activities for the kids. Having someone so responsive and caring made such a difference when traveling with children. The Kidsdom staff were also fantastic, everyone was so friendly, patient, and welcoming with our kids. In fact, we found the staff throughout the resort to be consistently helpful and kind. We also want to give a special thank you to Alexandra from Circle by Meliá, who was incredibly nice, helpful, and accommodating. She really added to the positive experience. We did have a few minor room issues during our stay, the sofa needed attention, the safe wasn’t powered, and one of the drawers was stuck. However, the important thing is that these were addressed and fixed very quickly, so they didn’t negatively affect our overall vacation. Overall, we had a lovely family experience and really appreciated how much the staff cared about making our stay comfortable, easy, and memorable.

We were a group of 7 women on a girls trip for my 50th birthday. We had an amazing time. Miriam from the concierge Team was AMAZING!!! She made us all feel like there was nothing she couldn't make happen. The hotel was great and the food was even better. We may have caused a bit of extra noise, but we brought so much fun to the hotel we were four by the end of the week. Can't wait to go back.

The raccoons were everywhere. Sitting 10ft from the pool a raccoon unzipped our backpack and took a box of unopened cereal. Witnessed the staff feed the raccoons from the outdoor kitchen (further encourage the animals to come up to people for food). Had breakfast inside the hotel buffet when a racoon came down from the ceiling to come after our food. Also, walking around at dinner time and saw a racoon inside the adult side buffet. Cannot be sanitary, impossible there isn’t raccoon pee or poop in the indoor buffets.

Ernasto at the Hadar was very great. I hope to come back and have him service my meals. My glass was always full and never needed to ask for anything. He is pleasant.

We recently stayed at Paradisus Playa del Carmen and had the most wonderful honeymoon stay, largely thanks to the phenomenal staff. From the moment we arrived, our concierge, Pao Colin, went above and beyond. Right from start to our last day at the resort, she consistently checked in on us to make sure we were having a good time. Paola is such a nice, friendly, and lovely person—her genuine warmth truly made us feel at home and well-cared for throughout our entire stay. We also have to give a massive shoutout to the amazing guys at the beach bar. Some of our absolute best memories from the trip were spent enjoying the Balinese bed experience on the beach, and Victor made those moments truly special with his outstanding service and hospitality. Thank you to the entire Paradisus team for turning a great stay into an unforgettable one. We can’t wait to come back!