Paradisus Playa del Carmen - Riviera Maya

We just celebrated my son’s 30th birthday here and it absolutely did not disappoint! The rooms are very clean and spacious, housekeeping was great! They cleaned everyday and were very thorough. The staff are so lovely and caring, always making sure you have everything you need and so friendly! Special shout-out to the gentlemen at the Hadar buffet, he sorted out our cake last minute and was going above and beyond for us! Rodrigo from reception was also amazing, really caring and gave amazing service. The restaurants and food were so good, so much variety and there was not one meal we were disappointed with. The adults side had a DJ every night almost and it was very classy and fun. Despite staying on the family side, you were able to use all the adult facilities, including restaurants, pool and the beach which was great! We had a very pleasant stay here and would definitely come back and recommend people to visit here!

Our stay at Paradisus Playa del Carmen was truly unforgettable. From the moment we arrived, the staff made us feel welcome with their warm hospitality and attention to detail. The resort itself is absolutely beautiful—lush tropical surroundings, well-maintained grounds, and a relaxing atmosphere that made it easy to unwind. What really stood out was the exceptional service. The staff consistently went above and beyond to ensure we had everything we needed. Their friendliness and genuine care made a big difference in our experience. A big shoutout to Jorge—he was incredibly helpful, friendly, and always made sure our family was taken care of. He really made our stay extra special. The rooms were spacious, clean, and very comfortable, with thoughtful touches that made our stay even more enjoyable. The kids loved the activities, and everything was smooth and relaxing. Definitely recommend, especially with the Family Concierge service!

The food and wait staff were excellent — attentive, professional, and consistently above expectation for an all‑inclusive. The activity team kept kids engaged with energy, and the Aqua Zone water park was a fun feature (though no alcohol is served there, which feels like a miss for parents who’d like a simple beer). The family concierge pool was the one exception to the property’s upkeep — well‑maintained and with the best aesthetics on site. Unfortunately, the rest of the property fell short. Landscaping was inconsistent, pool tile across the resort is old mosaic in need of TLC, and the beach area was “meh” — minimal space to explore, weathered lounges, and seaweed despite staff working hard to clean it. Our swim‑up suite looked good on paper but was undermined by outdated furniture, a rock‑hard pull‑out bed, and travertine tile floors that were dangerously slick for kids coming in from the pool. Worst of all, pools close at 8 PM — even your private swim‑up suite — stripping away much of the appeal of paying for that feature. Concierge service was the weakest link: despite booking three months in advance for three families, requests for adjoining rooms and consistent dinner reservations weren’t honored. We were shuffled between multiple concierges before finally being assigned one, but even then, attention to detail was lacking. I’m a Hilton loyalist because of their consistent standards, and this stay reminded me why. While Paradisus delivered strong dining, activities, and one standout pool, the essentials — property upkeep, concierge service, room quality, beach experience, and even basic safety — fell flat. Management, if you’d like to further discuss my concerns, I’d welcome the conversation. Otherwise, I won’t be back and will stick with chains that deliver reliability.

The service was amazing the food really good. I would recommande it for the family or as a couple night ! Thanks you Abdiel

One of the best resorts I've ever stayed in. Definitely will return! Recommend it a 100%