Secrets Maroma Beach Riviera Cancun

Just returned from our 2nd visit and just as good, if not better than the first time the prior year. Stayed in a Preferred Ocean view room on the 4th floor in building 16 which was perfect. Even had a great view of the Super Bowl party TV screen from the balcony. Check in and out went smooth. The grounds and beach are clean and always being maintained. Food and drinks were very good. Customizing drinks to our liking was never an issue. Went to a few shows which were good. Silent disco in lobby was great. The mentalist performer Armando making the rounds in the lobby was unbelievably good. Mini bar was re-stocked every day. Room was freshened up with new linens as needed. I cannot say enough how welcoming all the employees are. There are a few that stood out and went above an beyond to make our stay even more enjoyable. A few even remembered us from the prior year. Mateo - Preferred restaurant was phenomenal with his friendly service. So much so, we returned many time throughout our stay and specifically asked to be seated in his area. He is one of the best!! A few other names that also were awesome, Julio - Preferred lounge, Dario - Main pool, Francisco - Oceana , Hugo - Main pool , Richaro - Preferred lounge and Rogelio - Preferred lounge. We have been visiting the Cancun / Riviera Maya cost for many years and have stayed at many different resorts but Secrets Moroma has been the best so far.

The best AI of a dozen visited in the Carribean. Roberto our concierge treated us like his only clients. All resturants top notch! The beach was sunny & always windy. The grounds were immaculate. This place will spoil you! Plenty of variety with exceptional food and service.

We loved the resort!! My husband‘s company takes us to a secrets resort every year …and this secrets was top notch. What also truly sent it over into amazing, was our concierge Roberto… Roberto was just absolutely amazing, his communication, his friendliness and his willingness to help us, and our friends was again nothing short of amazing!!! One of our group developed the flu and Roberto went over and beyond to help, with getting her medication and even chicken noodle soup… we love secrets, and we absolutely love concierge Roberto❤️

We had a rough start to our short vacation, but honestly, that was not due to Secrets Maroma in any capacity. It did set the tone for our experience as our transportation service (3rd party) kept us waiting at the airport for 2 hours before taking us to the hotel. The hotel is only 29 minutes from the cancun airport. Upon arriving, the agent (3rd party) who booked our reservations and we paid for an ocean front, gave us a partial ocean view room. One of the reasons I took off one star was because, although it is not the hotel's fault, I feel like they should have honored the room I reserved and it was clear on the confirmation I had. We were celebrating 2 occasions, our 23rd anniversary, as well as my husband's birthday. I relayed this message to the hotel before our arrival, to the concierge upon our arrival, to the front desk. It was noted multiple times. We did not receive any type of recognition until the night before we left and that is only because I told the concierge that I was disappointed and was venting with the International World Buffet Lead, Gabriella. She, alone, really mended all our disappointment. Within hours, she coordinated with the supervisor/manager, Rodriguez, and the head chef, Manuel. These 3 people were the power team that made us feel super special. Apart from that, we really enjoyed the spa treatments and hydrotherapy session. As an owner of a spa, I can say this spa really impressed me. The amount of wo/man power needed to run this spa at the pace it is run, while making each client feel special and pampered is a feat. Not to mention the setting, atmosphere, well trained staff, and aesthetics. It was truly a restorative experience. Activities included on the resort were enjoyable. I participated in the art activity, took a catamaran into the ocean with Johnathan, and spent a couple nights singing tunes along with various shows and productions. All very well orchestrated. Again, we thoroughly enjoyed the Secrets experience, with only some minor set backs. Staff are all very excellent. Special thanks to Gabriella, Rodriguez, and Manuel who made me a special dish the morning I left.

Incredible holiday. We absolutely loved our 11 night stay and will definitely return in the future. The staff were all so kind and accommodating and just wanted our stay to be perfect. We enjoyed the World café for exceptional breakfasts and lunches. So much choice, fresh and plentiful. The entertainment was mostly good. We took an excursion to Akumal bay and swam with turtles, visited a Cenote, and our visit to Chichen Itza was a great day out. We took the early start and got there early before the crowds. Definitely the best way to visit before too hot. The hotel was exceptionally clean. The beach was immaculate and we enjoyed swimming in the sea. I actually have no complaints apart from some other customers leaving food around the pool that attracts noisy seagulls but that is laziness on the customers. They are obviously looking for food. I saw some guests feeding them that doesn't help the situation. The bars are well stocked with premium drinks. We didn't use the spa as expensive. One of our absolute best holidays! Thank you Secrets Maroma :)