Finest Playa Mujeres

Our experience at the Beach Excellence Club at Finest Playa Mujeres was nothing short of exceptional. Fernando, Carlos, Eduardo, Javier, and Victor provided the best service ever and always made us feel so special. This place feels like a second home to us, mainly because of the incredible staff and how well they take care of us. Each day, they set us up with prime beach spots, served great drinks, delicious food, and provided outstanding service. They even organized a special birthday celebration for my sister, which was truly memorable. We love it here and cannot wait to come back again!

Arrived on location with family of 5. Was greeted with champagne and that's when it went downhill! The staff took me and wife to separate area of resort and separated my family! So what happened was we booked 3 rooms on Excellence side of resort (no kids) the bell hop dropped me and wife off at the Finest side of the resort, while other 3 members went to Excellence side! To say I was upset was an understatement! After numerous questions as to why I was separated from family they finally said that my room had issues and wasn't available (AKA) over booked so I think! They upgraded our room which wasn't an upgrade because I had screaming kids outside my balcony on first day! I paid for Excellence room which was adults only! Following day I spoke with manager at concierge counter (more wasted time) they agreed to upgrade me to excellence side for next few days and upgrade my room when I return in November for daughters wedding( that was a lie) ! Last day I met with staff who were to supply me with a letter stating I was to receive an upgraded room when I return for the wedding (more of my time wasted)! When reviewing paperwork, the upgraded rooms above my level that I booked are off limits! The staff member stated that the only room on the location that I could upgrade to was the Imperial Suite! Great I'll take it. Don't yah know it wasn't available for my week of November wedding according to staff, that was a lie! On the ride to the airport I attempted to book the Imperial Room and stopped at credit card section! To be continued ;(.

This was our 3rd trip to Finest Playa Mujeres and it was as wonderful as the first time. Previous trips we have had a club swim-up room, but not this time and after feeling the temperature of the pools we were happy we didn't spend the money to be in a swim-up. We've never been in January so a little worried about the weather but each day was beautiful and sunny! This was a family trip (8 of us) celebrating my dad turning 70! I only had to mention that one time and from then on everywhere we went they knew it was his birthday and did something special at each dinner. Everyone we encountered from our initial arrival until we left could not have been more helpful. Dalel found us on the beach each day and helped us get into the restaurants we wanted so we didn't have to wait. She truly goes above and beyond! Pita and Ricardo on the Finest Beach helped us each morning in getting all of our chairs set up. Isabel and Victor kept the drinks and food coming all throughout the day! The staff are truly why we keep coming back.

We just returned from our third trip to FPM, and I thought I'd share a trip report if anyone finds it helpful. Since we've been before this is more a few things that stood out to me and less a comprehensive review of the property. That being said, overall we had a great time and thoroughly enjoyed the trip. The resort is every bit as nice (and in some areas even better) than our last two trips. Here's my thoughts: The great: Breakfast at Gusto - We loved breakfast at Gusto (the Finest Club restaurant) and went there every day apart from one day it was closed. Charly was an amazing server and made every morning fun. Luciano (the hostess) was also great and always friendly before we had coffee this morning. Beyond that, I honestly think Gusto had the best and most consistent food of anywhere our entire trip. We loved the salmon poached eggs (essentially eggs benedict with a chipotle sauce instead of hollandaise), steak and eggs, and coconut French toast. The hybrid buffet setup is also great to get pastries or food for kids while you're waiting on a meal to be prepared. Chargrilled Chicken at Dumas - We had a lot of good meals, but this may have been my favorite apart from breakfast. I wish this was everyday instead of a special. It was just delicious and so fresh! Even the sides were great, and it just hit all the right notes with a michelada on the beach. The good: The Service - We love the service at his resort, and it felt even better this time than previous visits (possibly just recovery post-COVID). I really have to shout out to the Finest Club beach team: Pita, Ricardo, Eduardo, Isabel, and Victor! They are the most welcoming and have to be the hardest working people at the resort! The Food - I've always enjoyed the food at FPM. It's not Michelin star dining, but it's always tasty. That continued this trip, but I think it was even more consistent than it years past. We dined at Brass, Lizo, Let Petit Plaisir, and Dommo. Each one was excellent. I particularly enjoyed the Argentinian Grill at Brass. I don't know how it's not more widely recommended!!! It is, however, a lot of food and my wife and I could have easily shared it with a couple extra sides. Grounds - It's simple, but I always love the grounds here and I think they don't get the credit deserved. Everything is immaculate, and my kids especially love the new swing by the Finest Club building. Hydrotherapy - We missed this our first trip, but now it's one of my favorite things to look forward to (yes, even the cold pool!). It's a benefit that's not to be overlooked if you're staying in a club room. Transfers - I also really appreciate the seasons transfers (included if booking direct). They're always quick and on point. After a long day of travel, I really appreciate the direct private transfer. The "Meh": Swim Up Suite - We tried a swim-up suite for the first time, and honestly I prefer the roof top terrace suits. The roof top suites have much more privacy, better views, and more room for our kids to play. The pool access is nice, but didn't outweigh these benefits for us. Pool Temperature - This is a frequent topic, so it wasn't a surprise to us, but I really wish the resort could improve the pool heating just a bit. We had a few cloudy days, and it really brought the pool temps below what I consider comfortable in January. Food Misses: Overall the food was very good, but there were two "misses" this trip that I hadn't experienced before. First, the eggs benedict at Dommo was not great. The English muffin wasn't toasted, the egg was quite overdone, and the "hollandaise" was almost non-existent and flavorless. It's especially surprising to me because Gusto prepared a very similar dish with flying colors. The other was the Paella on the beach at Las Dunas. I was very excited because I've never tried this before, but the rice was not just underdone, it was still hard. For a dish that's mostly rice, you've got to get that right. We look forward to going back in the future!

This was our first time at the Finest. We have visited this region over 30 times and stayed everywhere from Play Mujeres, Costa Mujeres, Isla Mujeres, Cancun Strip, Puerto Morales, Playa Del Carmen, Puerto Aventuras, and Akumal. Usually all trips we stayed in 4-5* resorts. When planning this trip we chose The Finest because we had to move our dates of travel and as it had an Adult Area and Swim out Room available during our travel window. This is the highest cost we have ever paid for a weeks vacation at a Resort in the Cancun area. That lead to high expectations. Upon arrival, we were greeted nicely with towels and drinks and escorted to the Excellence Lounge for check in. We arrived very early and was told that they would text me once the room was available. That did not happen so at 3pm we ventured back to the lounge and the room was ready. Service at the Excellence Lounge/Check in is a real let down throughout the week and our only complaint as to service. Any request or need fell to death ears and not fulfilled. Oh well, we are not needy people and let it go. Room location was what I had asked for for full sun all day and the room very nice, swim out very nice, and was somewhat heated. The weather was cloudy and mostly overcast during our stay so full sun was important to me. I did realize that the back area swim outs actually got more sun than the rooms marked as full sun on the website did. May be time of year. Regardless we were happy except for the techno music blaring right in front of our room. It did calm down later in the week. All in all we had a great week and found that although I have been to nicer resorts for a lot less money, we did find the service here just impeccable. Some shout outs - PITA at the Excellence Beach was absolutely the best service I have ever experienced anywhere. She is amazing at her job. Her partner (male) was just as amazing but I cannot remember his name. Victor our server on the beach was great all week! Toledo our server at our swimout room did an exceptional job keeping the drinks flowing and some food! As to the food, breakfast buffet was good and what you would expect at any AI, room service food very limited and not at all good really, the sports bar had great wings and other appetizers, the Mexican fiesta was okay, the beach grill was okay not great. They other restaurants just mediocre food. I've had a lot of better food at a lot lower priced resort. What makes this resort stand out is the SERVICE. The best! We knew this resort was geared toward families with young children and although we would have preferred AO, we did book here due to the availability of what we wanted in a room. However, I never seen so many babies at a resort in my life! It was good but I probably would not return as it was just not our cup of tea. I'll sure be looking for that impeccable service at other resorts now though lol.