Beaches Turks & Caicos Resort Villages & Spa

From the time we got to the resort til the end of our stay we had a wonderful time! Positives: the friendly staff like Susan at the Jerk Hut, thanks again and again for your attentiveness, same for Junior the bartender next door for creating our “signature cocktails” (The Regina & The Renegade) AMAZING! Our tour guide, Christina, you’re the best & such patience dealing with our group of wanderers LOL! Paulette & Reggie you both are “gems” loved our interactions & your graciousness! Spa massages were right on time, Dreana. Finally, Curtis & Jaime your management style makes this place light up just like the Christmas decorations, superb! Negative: please upgrade French Village! The beds are super old & I saw a few roaches (yuck)

This place has gone down like a rock in a pool. We stayed there last year and we were extremely happy with the vacation. However, we came back this year and within 12 months they managed to screw everything up. The only thing that's been consistent is that they have continue to charge top line prices and giving you bottom of the barrel return on your investment. We are on the fifth floor in the Italian village. There are three elevators closest to our room. Two of the three have not been working since we got here 3 days ago I made a comment to the staff and two said these elevators haven't worked for three months. I have not seen a single person working on them. To make matters worse the elevator that does work is continuously occupied by the staff with their cleaning carts. They have a job to do and I really can't fault them, but this is a management issue and I have not seen them come use their service elevator once. I have a wife who has long-haul Covid and she can barely breathe after one flight of stairs. She has to climb five now? I'm not even going to get into the elderly people that I see on campus. Add in that of the six floors that they say they have icemakers on only floor two works. So again if I want ice, I have to hump from the fifth floor down to the second floor and back up again because you can't get an elevator. Yea I'm fat and can use the exercise but that's not what I paid for. Then we get to the service. Most of the people are nice enough, but there has to be some management failure around here because none of the people are pleasant or interactive or happy as they were last year. We asked to have some extra water in our room and it took five hours for it to get it here. Maybe I can chalk it up to it being Christmas week but if that's the case and you're short on staff then reduce the occupancy. I am not the guy who is writing this because he wants a refund/credit, I really don't care. I have conceded that I'm burned on the price here. I'm just trying to save you all Some money and a headache. When I complained to the front desk, I was told that they were aware of the situation and they're working on it. There's no doubt that I'm going to get the same BS stock response as soon as I post this Review. Someone's going to tell me that they're aware of the situation, they appreciate my comments and they're working hard to fix it. No you don't. If you appreciated my comments, then you would've had someone working on the elevator or the ice machine. However, what there is no shortage of is the people trying to sell you photos, excursions or next year's trip. How about you worry about this years trip and fix the place. There's a problem here no one is telling you about. Don't pay for it. Go somewhere else. At this price you can afford to go somewhere much nicer!!

We just spent a week at Beaches. We have two young men-ages 19 and 20. Overall we had a great experience at Beaches. We stayed in a one bedroom condo in Key West, and it was plenty of room for all of us. We did not get to experience any of the water activities offers because it was too windy. We took a catamaran trip on our last day through the resort that was excellent. There was a lot for the boys to do. They enjoyed shooting pool at Cricketers, the club, shuffle board, and pools. We loved all of the sitting areas provided around the resort to sit and read or relax. The grounds at beautiful! My largest complaint with the resort was the service. We found the hostesses and wait staff to be very slow with service and without a lot of personality. It could be due to short staffing we heard about during our stay. I don’t know. We waited a long time for drinks at pool bars and we were surprised no one was walking around taking ordered. Again, maybe due to staffing. We paid for a concierge room and never saw the concierge after the first day. We were told to communicate with the concierge through an app. Definitely a lot for little kids, just as much for older teens. Great place for families for sure!

Our 15th visit back was just as amazing as always!! We decided 9 days ago to book a last minute short trip to get away from the cold back to our home away from home. We took an early flight out to make the most of our stay. We were welcomed back with open arms as always! We were so excited to back home at our second home. We ate lunch and got to say hello to our favorite staff members. We didn’t encounter any rude staff. Everyone was always so polite and smiled. My girls have grown up at this resort and we wouldn’t go anywhere else. The newest additions to the resort are incredible! We loved the new JoJo cafe and YOYO’s for frozen yogurt. My girls and I made sure to visit this spot every night. What an amazing idea for a family resort. A huge highlight. The updated changes on the boardwalk, Soys new roof and the new mini golf course are all such great new additions. Can’t wait for the new village to open up. Make sure to check out the new YOYO and JoJo cafe. I would like to give staff members a shoutout who have gone above and beyond to welcome us back with open arms. Paulette is such a gem! We love her so much! She always welcomes us back with hugs and a warm smile. She always makes sure we are happy. Tanya Swann for always giving us the biggest hugs! We love her! Chef Craig for always taking the time to talk with us and making sure all is a ok. The sweetest guy ever! Simone and Byron at the Italian circle bar always welcome us back with warm smiles and love my girls so much! Fedeline for all the love she shows me and my girls! She’s the sweetest ever!! Chris from schooners always welcoming us back. The best was we surprised Monique at hair braiding and she was so excited to see us. We love her so much and look forward to seeing her every visit. The entertainment team Andrico, Eric, Emily, Andes, Ronaldo, super Mario and Roshane. We love you all so much!! A huge shoutout to James Mcanally for running such a huge resort with such a smile on his face. We ran into Jamie on Monday and he took the time to sit with us and chat. He cares so much about his guests. We have known Jamie for 15 years. Jamie is the most hard working managing director. He runs a great team of staff. We were so sad to leave but so excited to return back in May. Please don’t hesitate and let the negative get you worried. Truly such an amazing place that will always have our heart. See you soon Beaches

Impeccable service all began with Jervinsky at the lobby in The French Village. He is the first person you would want any guest to meet. Archie, the photographer - awesome!!! Orlando, Lionel, Oliver and Prophet are fabulous! They are in the snorkeling and sailing area - this was the highlight of our trip. Many thanks to these men. The servers at Bayside restaurant are wonderful! Jenny F, Berthonise D and Nirna V. put a smile on our face every morning! They pay attention to detail. They are delightful. The food was excellent. Mario's restaurant, Jhavon N is excellent ! We were a party of seven, he remembered each order and kept us wondering how in the world he could carry so many plates at one time. Also, O'Neil at Mario's was excellent in service provided. Inesha M was the hostess, hats off to the lady who can be so very plesant to each guess. Perletha P. and Rudulfo T went above and beyond in keeping the room in Key West clean and in good order. My husband and I visited Grace Bay nine years ago and decided this was the place to take our family to celebrate our 50th wedding anniversary. We love the variety in activities and restaurants. We had a marvelous time, expectations were met and exceeded!