Banyan Tree Cabo Marques

The trip was a great experience. The service was outstanding. Even though they just opened after all the damage of the Hurricane. I would like to recommend the people that is in charge of the pool. They always looked close after all our needs. And specially Annette Etcheverry who looked after all our needs, great hospitality hostess.

The property is beautiful with a great view. The villas are gorgeous with private pools and all the amenities. Very comfortable and luxurious. The staff is very friendly and attentive. Excellent service. The food is wonderful. Strongly recommend

The hotel reopened after 18 months of renovation because a hurricane destroyed everything. The property is looking great, albeit a few less trees but they have done a great job. The staff is first rate - a shout out to: Hugo, Luis, Jennifer and Jorge - they made our stay so enjoyable!

Banyan Tree Acapulco was a definite amazing overall experience for both of us. We cannot wait to return for another extremely relaxing and enjoyable time. The Customer Service at every turn, exceeded our expectations! Whether it was a small request (or even a question), the entire staff went over and beyond to respond to our needs. The food at each restaurant was absolutely delicious. Their signature restaurant, Saffron, served absolutely delicious Thai food. We also enjoyed their breakfast while we’re looking the Acapulco Bay as well as the very romantic dinners in their pool area. We also fell in love with the beauty of the entire facility which included our guest quarters, the pool area and the scenic views around the hotel. We cannot wait to return on our next visit to Mexico. Banyan Tree Acapulco is definitely a beautiful and extremely relaxing and romantic. experience!

Highly recommend Banyan Tree Cabo Marques. Definitely the nicest hotel in Acapulco (and would absolutely be in the running for the nicest hotel in pretty much any city)! Service is outstanding and friendly. The staff remembers your name and does everything they can to make your stay enjoyable. Given all of the damage caused by the two hurricanes (direct hits by a Cat 5 in 2023 and a Cat 3 in 2024), it is amazing how well the hotel has handled the recovery. They are still working on some of the villas, but the renovated villas are beautiful. We booked an ocean view pool villa and were upgraded to an oceanfront villa with panoramic views from the room and the private pool. Currently, only one of the restaurants is open (Reflections - serving a mixture of dishes from 3 of the resort’s planned restaurants), but a second restaurant (Saffron - Thai food) is almost compete and expected to open in 2-3 weeks. The hotel is very private and secure, located in an upscale, gated residential area a short distance outside of downtown Acapulco. It has a laidback, luxury vibe. If you are looking for a relaxing place to escape the winter weather, checkout Banyan Tree Cabo Marques!