Fairmont Jakarta

Upon entering the hotel, the lobby is huge, unfortunately the lighting very gloomy and a bit too dark for my liking. Room is HUGE!! Awesome bathroom, LeLabo soap and shampoo. Impressive!! Unfortunately the bed is way too soft for us. And the TV…… all of the channel are $$))?quite grainy….. unclear to see. Buffet breakfast is simply very disappointing. Lots of choices, but when it comes to the quality, it’s quite poor. Over easy eggs were way too cooked. Dim sum looks unappetizing, lots of empty food trays. I just wish the management would pay more attention to the buffet menus….. I would rather you guys served half choices of the food with better quality!

We returned to Fairmont Senayan Jakarta for a 3rd family staycation. The bathroom amenities included Le Labo Rose 31, specially formulated for Fairmont; the scent was delightful and memorable. The gym was well-equipped with TechnoGym brand equipment. Breakfast was wonderful, particularly the pastries. Quite wide range of menu. The fresh juices are very recommended. Location is very convenient as it is within the same complex with Plaza Senayan and around 2-3 minutes walk to Senayan City. We will be back for another family staycation at Fairmont Senayan Jakarta for sure 🙂

First time staying at Fairmont as recommended by a friend that the hotel was just opened after COVID-19. The service: all you can expect from the 5 star places The room: under maintained for the price. See pics. The shower: everything was fine apart from the hot shower that didn't work during my first night so I emailed the team and they fixed it before I returned to the room. Great attention! The breakfast: full of variety! you can find hummus and dimsum in one place even though they are doing better with asian options. Please be sure to take the jamun shot for your immune boost. I wish that the bakery section could be improved; too few options even with the frozen croissants. The breads were hard and dry as if there's no gluten. Coffee was ok though. Verdict: there are other options to consider in the same price range.

This was my second stay at the Fairmont Jakarta, and once again everything about this hotel is absolutely superb. Beautiful lobby, spacious room, excellent club lounge, and (despite the jet lag) I was able to sleep soundly given the ultra-luxurious bedding and quiet room. The bathroom and towels also were opulent, and just lovely. The best part - a high quality exercise mat in the room! Love that!! Can’t say enough good things about this hotel and staff.

I booked fairmont for an office event yesterday. We agreed to allocate rooms to guests at 2pm, but in actual fairmont hand out all the keys almost at 9pm! Many of our guests are from out of town so they are annoyed because they have to wait a long time. I asked to the staff the reason and they said it was because they overbooked! how come a famous hotel like fairmont didn’t have a right system to manage their hotel’s booking? I have to stand at the receptionist to make sure they work properly for almost 2 hours. other than overbooked, they took soooo much time bcs they only have 1 computer to operate and distribute the room which the computer is soooo slow please laaah five star hotel upgrade your computer and equipment?! only 1 computer with slow ram, only 1 card reader for NFC for almost 190 rooms distribution!!!! please consider if you want to book for a big event here