Omni Amelia Island Plantation Resort

I cannot express how great the customer service is here! Shout out to all of the staff here at Omni!! We were upgraded to a beautiful suite, to celebrate our son’s birthday! We choice this Omni due to how family friendly it was! The heated pools and splash pad were wonderful! There is SO much to do on the resort, we barely left the property!

The Omni on Amelia has great views, clean rooms but they are looking dated. It is a sprawling property with lots of amenities and right on a quiet beach. Since it is winter and was chilly and foggy, the weather kept us indoors when usually we would be on beach or golf course. The restaurants could use updates too. Staff was pleasant and helpful.

Food, drinks and holiday experience were great. Front desk was not as courteous and any request was a chore. Did not have access to bathroom in one room on last two days of our stay. Toilet overflowed above us and dripped into our bathroom from ceiling and spilled out towards vanity area. No apology or consideration from hotel; essentially just wiped up with bath towel and no accommodation of any kind.

The kids activities are great which is why we chose to go here. It was our first visit to Amelia Island and we normally go to Destin. Comparing this to Destin is difficult. The beach is not the same quality. The resort is ~25 min drive to the main city so if you don't have a car you're kind of stuck. The service is good but the food was subpar especially with the high prices. Two bottles of water are over $20, for example. We also had an unfortunate encounter with vermin at the steakhouse.

I was told that only first floor wss oet friendly but i saw dog owners at second floor as well. Coffee cups had dead centipede in there. That was a big turn off for my family Bath tub drainage was clogged AC duct was dirty Back door lock was extremely hard to lock and unlock No activity for the kids and families in the evening to enjoy the stay or look forward to