The Ritz-Carlton, Amelia Island

Housekeeping touched and potentially damaged medical equipment they had no need to touch - they shoved a nightstand drawer closed on my sleep apnea machine tube. I requested compensation if it was damaged. They sent up a loss prevention guy that inspected the tube and offered sympathy and that's it. I said the damage might not be obvious until the next day. They didn't check in with me the next morning or leave a contact name or number. If I wanted sympathy and no follow up action I could call Comcast customer service. I was taught in sixth grade home ec class that if you make a mess, you proactively offer to fix it -- a hospitality lesson this hotel has not learned.

The highlight of our day was at Coast Restaurant. The food was wonderful and prepared with excellence. What really made our visit was our waiter, Sebastian. He was knowledgeable, wonderful in service and made our experience memorable. We will be back!

We just returned from a four night stay at the Ritz-Carlton Amelia Island. Here is my review to the extent that it is helpful. What was great: The bikes! We took bikes out two different days, they had sizes for everyone in my family and helmets and bike locks. The bikes were in excellent shape. The adult bikes had storage in the front for water bottles and purchases. The staff was able to explain the best routes with bike trails and we safely explored the island and had a blast. The staff. Everyone was helpful and friendly and kind. The pool. The outdoor pool is heated to 84 degrees, so it was warm even if it is a cold day outside. The pool is open until 11PM, so we enjoyed several late night swims. The club. Staff at the club was very accommodating and the food was delicious and a good variety and the space was beautiful. They also provide board games and a fire in the evenings in the club. What was not great: The crafts. Probably the worst I have ever seen at any resort-style hotel, let alone an expensive one. For example, the keychain craft was a tiny wooden keychain from the oriental trading company that retails for $0.50. The craft was to color this with their washable markers. This craft took my children two minutes to complete, and the keychain then bled all over their hands from the markers. Cost $10 each for this. Adjoining room cost: We booked two rooms, one for the kids, and one for us. When I called to request adjoining or inter-leading rooms, the hotel told me that they were sold out on the nights we requested and the only way to guarantee the adjoining rooms was to pay an extra $50 per night. So, I caved and paid, only to find that the first night we were there, the hotel was not sold out and there seemed to be plenty of extra rooms. I was also unclear on why it was necessary to pay the $50 for each night - would they have moved our rooms in the middle of our stay if I had not paid for all four nights? Still mystified regarding whether the $200 I paid was necessary and I did not care for the pressure-sale. What was good but could have been better: The beach. The beach is gorgeous with beautiful water, sand, and shells. We loved it and went every day during our stay. The hotel advertises providing beach chairs and umbrellas that they set up and provide as part of the resort fee, however this was not offered for any of the days we were there. So, we had to find our own chairs and haul our own towels, and there were no umbrellas. Not a huge deal, just annoying. Some of our days there was an afternoon thunderstorm, but the mornings were always clear. All in all, it was a great trip, just some minor annoyances. Hope this is helpful.

Truly unimpressed. Hotel is large and all a bit fake. Thought I was in Disney. View from room as you walk in is like an apartment complex. At over 1000USD a day I expected more. Signature restaurant was closed so had to eat in the breakfast room. Room was nice enough. Fake designer bags in shop with ‘authenticity’ should be reported. Altogether the most disappointing hotel I have stayed in years! Ritz Carlton you are losing your way!! Big for meetings.

We have been coming here for years for our anniversary and before we came this year, I thought this would be the last time because I thought we needed a change. But I was wrong! This Ritz Carlton always has the best service and the best accomodations. I had one of the best massages that I've ever had and my facial was amazing! The spa has had a beautiful renovation and they exceeded my expectations. Our hotel room was so nice and the staff made everything special. Thank you Ritz Carlton Amelia. You did it again! We'll be back!