The St. Regis Aspen Resort

Such a beautiful property! What a disappointing experience. At USD 300 per night, this would have been quite delightful. At USD 3000 per night, paid using the Centurion? What an embarrassment to the lovely St. Regis brand which has historically been one of my favourite, especially in the US. To be fair, this property had some great front line people: Parveen, Nilam to name a few. It is just so unfortunate that there were so many many more poorly trained representatives who have no idea what it means to be a St. Regis. So let's start with the final touch which inspired this review: this is absolutely the first time I have experienced at a St. Regis, or anyone five star property, where I was turned down by a bell person when I asked for assistance with my luggage when departing the property. Really? Bell people who don't help guests with luggage? Sorry what exactly are they employed for? Very confusing... Before I run down the list of disappointments, I hope this review makes it to the hotel owner as I think this property can be so much more than a "Courtyard Marriott" experience and it is one of the most beautiful alpine properties I have had the pleasure to visit. The hardware, with a few refinements can become a top destination in Aspen. The breakfast and private dining were also solid. We were also grateful for getting a 5th floor suite with a lovely mountain view. If I were the owners here, well, the management would be replaced and seriously retrained on what St. Regis stands for, or what the original owners of 315 East Dean Street envisioned when they first made this hotel possible. So what could have gone better? 1/ Suite: Tastefully appointed. However, the guest powder room door could not close properly. For a supposedly high end property, they used the most horrible low end toilet bowl for the master bath. There were no hooks or places for hanging towels or clothes just outside the master bath shower unit. And I'm sorry, for a high end alpine resort, the master bath floor is not heated? Are we sure we are in the USA? 2/ Service: Everyone was polite, but again not trained to deliver to what St. Regis customers are generally offered. To be fair, in recent years, I have gravitated more towards The Peninsula properties at locations where I may have chosen St. Regis in the past. Maybe St. Regis is no longer trying to serve customers at this level? Firstly, I was generally irritated that my family and I were generally disturbed by turn down services which we were not in the mood for, say at 8pm, after my wife was already in bed? Then the maintenance acted like we were not really staying in the suite whilst trying to fix the guest powder room door, which was not fixed after 4 days during our stay. Then I get some attitude from the Velvet Buck breakfast restaurant manager, who not only acted as if he saw me for the first time, on my fourth morning having breakfast there, but decided to tell me off, then turn his back on me in conversation? Wow. To be fair to the restaurant manager, he apologized afterwards and treated us to some nice mimosas. However, for the rest of the team? What was the label on the phone with Butler Service? I certainly did not get any of that during my stay here. 3/ Ski: Pretty much no service here. There is a Christy Sports across the street which is affiliated and probably pretty good. But for a ski resort, there were no complimentary shuttles to Buttermilk or Snowmass, or not much on offer for amateur ski tourists like me and my family. Our last two Colorado ski resort experiences were at the Sonnenalp and Four Seasons in Vail, and this St. Regis ski experience is just a couple levels lower, albeit at a slightly higher room rate. Aspen Colorado powder is great of course and still some of the best I have ever been on. In conclusion, I really hope this property can live up to its potential, or consider a name change to better reflect the level of customers that can be happier here. Could have been such a beautiful memory.

We had an amazing time in Aspen! My family and I stayed at the St. Regis for our winter trip, and it was absolutely the best decision we could’ve made. Everything was perfect during our stay, and the staff and amenities were top-notch—definitely a 10/10 experience. I loved the newly renovated spa, especially since I hadn’t been back in three years. Our room was so cozy with a beautiful fireplace, and the butler service was exceptional—Ece from Turkey and Daniel Carvalo were incredible. They not only helped with unpacking but also gave us fantastic dining recommendations in the area. My kids had a blast with Kitty and loved the hot chocolate at the courtyard. It was truly wonderful to return to the St. Regis for this winter getaway!

A DREAM.... went for a bit of ski and fashion fun. everything was so well handled and presented. I cant wait to come back! the food, staff, bartenders were all amazing. truly a gem for aspen. Can't wait to go back! Hopefully this season we can make it again!

Where do I even begin? From the moment I stepped foot into the St. Regis Aspen, it was as though the world had shifted, and I was wrapped in a cocoon of warmth, elegance, and extraordinary service. The property itself is stunning—grandeur infused with a sense of serenity—but what truly sets this hotel apart, what truly made this experience unforgettable, is the staff. I’ve stayed in countless Marriott properties, from JW Marriotts to Ritz-Carltons, and while I’ve always appreciated the luxury and comfort these brands provide, nothing could have prepared me for the magic of the St. Regis Aspen team. While every staff member deserves applause, there were two incredible individuals who completely stole the show and redefined hospitality for me: Janiesha and Lacey-Ann. The moment I approached the front desk, I was greeted by the most radiant smiles I have ever encountered. It wasn’t just their beauty—though their smiles were dazzling—it was the energy. There was this magnetic, kinetic spark in the air, something that can’t be faked or trained. It was authenticity, compassion, and a genuine desire to welcome me into their world. I found myself momentarily unable to decide whom to direct my questions to, because both of them exuded such charm and kindness that I knew immediately my experience would be exceptional. As I stood there, weighing my options, another staff member nearby (a bit quieter but equally sweet) smiled warmly, adding to the welcoming energy of the space. But Janiesha and Lacey-Ann stole my attention completely. When I finally spoke with them, I was blown away by their professionalism, charisma, and attentiveness. They checked availability for an extended stay with such enthusiasm and care that I felt like I was the most important guest they’d ever had. In that moment, I had already made my decision: I wasn’t just going to stay for an extra night—I was going to return to the St. Regis Aspen again and again. Before they even confirmed my room, I was online, booking my reservation for an additional two nights. I left briefly to handle a few errands, but not before promising to return with a token of my gratitude. When I came back, pastries in hand to thank them for their kindness, Janiesha and Lacey-Ann were waiting with more smiles and good news: not only had they secured my extra nights, but they’d upgraded me to a one-bedroom suite as a gesture of appreciation for my Titanium status. This was a moment that brought tears to my eyes. It wasn’t the upgrade itself (though it was deeply appreciated); it was the thoughtfulness. They didn’t treat me like just another guest—they treated me like a person, someone they genuinely cared about, and that is a rarity in this world. Throughout my stay, their kindness didn’t waver for a moment. They went out of their way to check on me, to offer smiles and conversation, and even to engage with my dog—whom they somehow got to perform tricks I didn’t even know he could do! Their connection wasn’t just with me; it extended to every person and animal they encountered, radiating warmth and compassion. Because of Janiesha and Lacey-Ann, my stay at the St. Regis Aspen was not just a getaway but a healing experience. Their actions and energy reminded me of what hospitality is truly about: connection, compassion, and making people feel valued. These two women have an innate ability to invigorate the soul with their presence, and they deserve every bit of recognition for the joy they bring to your guests. To the entire St. Regis Aspen team, thank you for creating a space that feels like a home away from home, but to Janiesha and Lacey-Ann specifically, I owe you more gratitude than I can express. Because of you, Aspen is now a permanent part of my travel plans, a destination I will return to year after year. The St. Regis Aspen has set a new standard for luxury and hospitality. This wasn’t just a stay—it was a memory, an experience, and a highlight of my year. Thank you for everything. With deepest appreciation, A Forever Grateful Guest

Five Stars but not perfect. I stayed in a “residence” suite for one night during Christmas 2024. The room incredibly comfortable compared to the condo I had been renting—impeccably clean, and I fell asleep easily beneath the delicious pressed sheets with tons of pillows…the rooms included a dining room, small living/tv room kitchen, master bedroom and a smaller bedroom…a generous master bath with steam shower and big tub…the wall between the tub and master opened up easily so i could speak with my spouse during a long-hot bath which was very nice…unfortunately they stocked the bath with very few towels. The phone in the master bedroom did not work. I found the menu for the climate control impossible to navigate, guest-services was overwhelmed with requests over the busy holiday. And they were unable to find me a fan. One odd thing is that the hotel is built into the mountainside, so although i took an elevator to the third floor, my room was still on ground level. The bedroom windows are actually doors—which is cool because you can enter and exit the hotel without entering the lobby but might be odd for some to open a window and have passers-by on the street staring into your bedroom (this was not much different than the condo i had been staying at). Anyway, it was nice to have a door instead of a window because it allowed for much more air flow. The room service menu was somewhat limited but pretty great by Colorado standards though not as fresh and deliscious as you would expect in NY…