Waldorf Astoria Atlanta Buckhead

I spent one evening here while in the area on personal business. The hotel, especially the room, was lovely. I spent a peaceful night enjoying my luxurious space. The room was quite large with an amazing bathroom. The bedding was fluffy and cozy. Though I was alone, there was plenty of space for two to spread out. Once I closed the door, it was very quiet. The room was well maintained and showing no signs of wear. I enjoyed my breakfast in the dining room -- as a Hilton Diamond member, that was essentially free -- though the hours were shorter than what the app stated. Confirm with the staff if you want to be sure not to miss it. One thing to note: the indoor pool is lovely, but there is no whirlpool, just FYI. I was surprised that when I first arrived, there was no one to greet me in the lobby or direct me to the small front desk. There was also no one at the front desk, which was okay as I had checked in on the app. Later, when I returned to the hotel, the front desk attendant seemed kind of suspicious and I had to explain I was a guest who had checked in on the app and been to my room earlier. The next morning, I had to wander around to find the restaurant, which also lacked a greeter. It just seemed strange for a luxury hotel. Overall, a very positive experience in a fantastic room.

Superb experience at this lovely hotel! Everything here was first right. The food in the dining room was excellent for a hotel as was the service.Sukru our concierge treated us like absolute royalty as we were hurricane Helene survivors from asheville. We are so appreciative to everyone on the staff for making us feel so warm and welcome. Definitely stay here again and recommend highly!

Overall, a lovely stay: Pros: The spa is excellent The service is excellent There is real attention to detail; for example the floor of the elevator is marble which makes a seamless transition to the marble floors. The light fixtures all have art deco elements. There are smell that are pipped in that are lovely. There is a nice tree pattern in the carpet. Etc The breakfast is excellent. The Coincerge was knowledgeable, friendly, and helpful. Areas of growth: There were no vegan options for lunch. Our waiter seemed confused; the chef seemed confused. As my family is vegan, this made it difficult for us to eat lunch. Just one or two vegan options listed on the menu would have been helpful--just list two vegan options on the menu for lunch. The house car only runs on a couple of days. In contrast, the intercontinental (which is almost next door) house runs every day. The tea in the room was not good. This odd because there is a different brand of tea--which is quite good--in the spa. That's right: they have two entirely different brands of tea--one good (for the spa) and one that is not good (for the room). The speakers on the TV do not work well. We actually switched from the TV to the iPad to watch TV just for the sound. That all going said: we had a lovely stay and look forward to returning soon.

Shod was the first person I met when I arrived. He was very helpful with my stay. I was hosting an event for work and had lots of extra boxes in addition to my luggage. He was most accommodating and made my stay very easy. The hotel is great and so cozy.

I am deeply disappointed with my stay at this hotel. From the moment I arrived, it was clear that the property was in desperate need of an upgrade. The facilities are extremely dated and feel well below the standard you would expect from a five-star establishment. The food was a major letdown—bland and tasteless, offering little variety or flavor. I had hoped for at least one redeeming culinary experience, but unfortunately, that didn’t happen. During my stay, I also received a spa treatment that felt rushed and impersonal. It lacked the attention to detail and relaxation that should accompany any spa service, especially at a place that claims to offer luxury. Service was consistently subpar. There were multiple occasions when no valet was available to greet us or open the doors, which is a basic expectation at this level. Even worse, there was no hostess at the station when we arrived for meals, leaving us to stand around awkwardly. The staff, while polite, often seemed distracted and more interested in their phones than in providing quality service. Overall, the standards here are lax, and it simply does not feel like a five-star experience. I deeply regret my time here and would not recommend it to others. This stay was a real disappointment.