Shangri-La Hotel Bangkok

What a great hotel! I always love the Shangri-La hotels. The setting is perfect to enjoy the river and rooms are in the Thai style which is lovely. The bedding and pillows matter and it was super cozy. You still have the beautiful marble bathrooms that gives your room luxury along with beautiful fabrics used for room decoration. The service and the staff is over the top. I stayed for 4 nights, in both wings. I loved my room in the K Wing, it had a wrap around balcony to sit outside watching the river.The room needs to be refurbished but it clean and large. I also enjoyed the main hotel, it is tough to choose

I always stay here. This time, I stayed during Christmas and mid-January 2025. It was a great location, with a link from the hotel to the Skytrain. The room was clean and had a great view of the river. The breakfast was terrific, but it was pretty overcrowded. It tends to be busy if you come down late, after 8:30. The staff was helpful and friendly.

From the moment we stepped out of our taxi, we were greeted by Alex, who immediately made us feel like we had arrived home. We did quite a bit of research before we chose the Shangri-la as this hotel is more expensive than what we would normally book, but WOW, it was worth it. I had mentioned that this was a present for my wife's birthday, and I even tried to upgrade our room through their bidding process, but unfortunately I was informed that the upgrade room had sold out and was unavailable. We checked in and when we got to our room we realised that we had been upgraded at no extra cost. On top of that, Happy Birthday was playing on the TV and I birthday cake with a note wishing my wife happy birthday was in the room. The service here is impeccable and the staff trained to a very high level. The breakfast is sensational and to be able to sit by the river each morning for a wonderful view of the busy Chao Phraya was the cherry on the cake. Shangri-la, you surpassed all our hopes and expectations It will be difficult to even think of staying anywhere else next time we come to Bangkok. Thank you, Thank you, Thank you

Our experience is that delivering service in normal situations is easy even for a 2 star hotel. (Not to say that everybody passes the test.) It’s in the special situations you can judge the real quality of the hotel. Unfortunately, we got the chance to test Shangri-La in such a situation. My wife got sick a few hours after our check in for a 2 nights stay which ended up being more than 2 weeks. Reception helped to get a doctor who decided to bring my wife to the hospital. In the following days reception and concierge helped to make my life as easy as possible. However, the reason for the 5 stars is the treatment we enjoyed, in the week after my wife was dismissed. Everybody from pool attendants over bell-boys, receptionists and housekeeping to the staff at the breakfast restaurant did their outmost to help us. It is not fair to mention names of employees as the staff in general apparently has a clear understanding of what excellent service implies. However, with Somsak, Chief Steward we will make an exception. He was an invaluable friend every morning helping a.o. to bring breakfast to the table, as my wife couldn’t walk. He was one of the many employees that made us relax and enjoy the extra time we did spend in Shangri-La due to illness,

This was our 2nd hotel in Bangkok during our Thailand adventure. The location was excellent, right beside the river, with a shuttle boat to take you across if you wanted. Also very close to the rail system and hop on hop off boats, which is a good way of sightseeing. The staff in the hotel were very friendly and welcoming, but the overall feel of the hotel was lacking the personal touch and had a very corporate feel about it. Our room was on the Club Level, which I would recommend, this enables you to have a more relaxed breakfast in the Club Lounge and canapés with drinks in the afternoon. You also get some fantastic views from these rooms.