Hilton Berlin

No doubt that this hotel which is situated next to Stadmitte underground is conveniently located. A vast complex with restaurants, bars and leisure club is ideal for a stay in Berlin. Staff are really helpful and friendly although I found the concierge could have been more help. Unfortunately I am giving this hotel a poor rating due to the state of my room. On arriving in the room on day one I found it dirty, with a layer of dust over all surfaces. It was obvious these hadn't been cleaned for a while. I wrote "Clean me" with my fingers on 3 different surfaces. During my stay my room was serviced, yet on day 4 the writing was still there. Hotel management need to do a serious review of housekeeping as staff rush through servicing and don't make a decent job. If it wasn't for this I'd have given a high score.

Such a fantastic stay at the Berlin Hilton. A warm welcome on arrival and a sumptuous and spacious family room, with a little teepee for the kids to play in. A really comfortable night’s sleep and the most plentiful breakfast to start the day with everything you could possible wish for and all of the highest quality! Our stay was made even more special by the excellent service we received from Nassim at breakfast time. Nothing was too much trouble and he is a real credit to the Hilton. Thank you all!

I got 2 credit cards stolen from my room. I forgot my wallet in my room and found out after I received fraud attempt emails from my bank. The credit cards were taken from my hotel room and taken out of my wallet. I didn’t leave them in the breakfast area or the lobby. They were in my room! The kind of privacy violation that, most likely, someone from the hotel personnel put me through is not something to be expected from a hotel like Hilton. Funny enough… the credit card I left as my deposit card when checking in was left inside the wallet, not stolen. Makes me wonder… I am very disappointed with the service and support received from all the staff. The empathy, service, and customer support were basically nonexistent. Zero follow-up or proposing any type of support after the incident. Filed the report with the police and, of course, with the hotel.

Best breakfasts ever at a hotel if you have breakfasts there and big ones you just need a small snack at lunch and breakfast is included so it does save a bit of money if you have a big breakfast and you can do more in a day the placement of this hotel is amazing as it is right next to the underground

Old and dated facility with dark cavernous lobby, worn furnishings and carpets in public spaces and sleeping rooms. I was met with the STENCH of mold and mildew when entering the room, and inspection of the shower showed lots of mold throughout the shower grout. Avoid this place if you can.