Ventana Big Sur, an Alila Resort

It was our first time here and we will be back. It's our new favorite resort. The most outstanding part about our stay was the service. Everyone was so friendly and willing to help. If we texted about something (such as a ride to dinner) they were outside our door in minutes. Everyone had a great attitude. We also loved the little touches like a small souvenir gift from housekeeping each night with a nice description of the meaning behind it. We also were really impressed with Sur House restaurant--the service, food and ambiance were all top notch.

Beautiful property with great food and ambience, and service. We were there over a rainy winter day. The activities were a little hit or miss, and would be great if they could have more indoor activities for the winter months. Menu items were delicious; some variety would be great.

The overall experience at Alila Ventana Big Sur did not meet expectations. 1. Cleanliness issues, such as stained bedding and debris on the bed. 2. The inconsistency in hot water. 3. The all-inclusive concept was misleading, as even non-alcoholic beverages at dinner were not complimentary, and ordering was restricted. 4. Many activities were unavailable. 5. Morning noise from staff during room service made it difficult to relax. 6. Receiving a text message instructing not to stay for lunch, despite not having inquired about it, was unnecessary and unwelcoming. 7. The expected Guest of Honor benefit of late checkout was also not honored. Overall, the stay did not reflect the high standards associated with the Alila brand.

Amazing experience and location. You are right in the middle of the redwoods. Great activities that are free and others that have a cost. We hiked around the property and took a driven tour down the coast. Incredibly friendly staff. Can't wait to go back!

Alila is a hidden gem in Bg Sur area. We love spending our birthdays there (our birthdays are consecutive). It’s surrounded by forest but has a great ocean view. I heard that “Ventana” means a “window.” Yes, Alila resort located in the forest with a great natural window to overlook the ocean. The room is very private. Cleaning service is spectacular. They do “turn down service” every evening which is rare in US. Most hotels in US has lost its service mind, but this hotel still has one. Best place to relax in the nature and do exercises like hiking and strolling in the forest. The pool is a great one too. Specifically the hot tub overlooking the forest is the best one. Very private and calm with great poolside dining service. This time was the second visit for our birthdays. We will go back next year to celebrate our birthdays too. The best!