Montage Palmetto Bluff

I don’t usually leave reviews like this, but my experience at Montage Palmetto Bluff has been so underwhelming that I felt compelled to share an honest account. We are currently staying here during Spring/Easter break 2026 as a family of four with two young boys. We are no strangers to luxury resorts and regularly return to places we love, including Sea Island (GA), The Breakers (Palm Beach), Banyan Tree Mayakoba, and Kiawah Island. Based on its reputation and price point, we expected Montage Palmetto Bluff to offer a comparable five-star experience — unfortunately, that has not been the case. At $1,500 per night, we expected a much higher level of service, organization, and competence. While the staff are polite and clearly trying their best, the overall experience lacks the polish, attentiveness, and seamless service that define true five-star resorts. One example from just today: after a long drive, our boys were excited to hit some golf balls. I asked the concierge where we could take them to practice. We were directed to the May River course, only to arrive and find it completely closed. No heads-up, no alternative suggested. We then called the Cross River course, and to our disbelief, they would not allow our children to use the practice area or putting green unless they had a tee time. This was Tuesday 4 pm (not the busiest time for golf), and they are simply kids eager to enjoy their vacation. The lack of flexibility — especially for junior guests — was shocking and incredibly disappointing. For a resort of this caliber and cost, we expected far more thoughtfulness, communication, and guest-centered service. Sadly, this stay has fallen well short of expectations, and this is not a place we would consider returning to.

Beautiful place, bike trails are the best!! We stayed in Lagoon view guest house which was perfect. Very clean luxury room with balcony. 4 stars - check in experience not great, concierge experience not great, adult pool area no service, overflowing trash for 3 days straight, hot tub extremely dirty and water level dangerously low so not filtering at all. Had trouble several days getting our room cleaned in a timely manner and getting ice as you have to call for it. Decaf only left but when calling for coffee next day after an hour we had to walk to the Inn to get coffee. Seems like small things but at $1000+ nightly this is all unacceptable. Ate at Octagon, River House and Buffalo, all were absolutely the best food!! Please, please correct these things as we really want to come back to your beautiful grounds.

We had a very relaxing few days. We’ll go back! The views were spectacular and the attention that was shown was very much appreciated.

This was my third trip to Montage Palmetto Bluff, and it continues to impress every time. We arrived earlier than expected due to storms on our travel day, and the staff was incredibly accommodating—our home was ready right away, which made a stormy afternoon much easier! The home we rented was absolutely fabulous—spacious, beautifully designed, and felt like a true getaway. It had everything we needed and more. The food across the property was excellent, and one of our favorite activities was biking around and taking in the scenery. There’s so much to do, and it’s all so well maintained. Most importantly, our kids loved every minute of it. They stayed busy the entire time with all the activities available, which made the trip even more relaxing for us. Overall, another amazing stay. We’re already looking forward to our next visit!

Outstanding people and facilities, the restaurants, the amenities, all of the staff are definitely on board with providing an excellent experience...and they did.