Hacienda Encantada Resort & Spa

Gerardo was the BEST staff of the trip! He was so polite and friendly and went out of his way to make sure we were all taken care of and satisfied. He was truly amazing and I hope he will be at the resort next year for our annual trip. Overall it was amazing and couldn’t have asked for better service from him.

Great place to visit, no line ups anywhere on the resort, the food was great and friendly staff. Our favorite is Gerardo at the El Patio, super dude, always kept our cups full and service with a smile. Highly recommended this for a family vacation

We have had a wonderful stay here. The grounds are among the most beautiful I have ever seen. I do want to give a special recognition to Karla, who was our concierge the first day we came and later in the week as well. She provided outstanding service to us, made all of our dinner reservations, found us the only remaining spot on the whale watching tour, and was available for anything we needed help with. Her personal service was just what we needed being first timers at the resort. We will definitely be back!

Our family of eight just wrapped up an unforgettable 10-day vacation at Hacienda, marking our 12th consecutive year at this incredible resort. While the breathtaking views are always a highlight, it’s the people—the dedicated staff who treat us like family—that make this place truly exceptional. El Patio: Poolside Paradise For 10 days, Ingrid, Gerardo, Omar, and Gustavo at El Patio transformed our poolside moments into pure relaxation. By day two, they already knew all our names and favorite orders. Their warm smiles and genuine care made every day feel special. Ingrid, in particular, stood out with her kind and contagious energy—you can’t help but smile when she’s around! El Eden: Dinner with Juan Juan at El Eden is hands-down the best! His humor and attentiveness made every meal with him unforgettable. In fact, we even skipped other dining spots just to enjoy his company again. Dining with Juan wasn’t just a meal—it was an experience. Seamless Hospitality: Front Desk Heroes From pre-arrival coordination to check-in and check-out, Jasmine, Jose, Kenny, and Joel at the front desk made everything effortless. Their efficiency and friendliness set the tone for a smooth and stress-free stay. Breakfast Magic at Las Marias Breakfast quickly became our favorite part of the day, thanks to Juan and Roman at Las Marias. Juan remembered all our names and orders and surprised us daily with special drinks and unique treats—like the unforgettable Mexican coffee! Their thoughtfulness opened our palates and warmed our hearts, making us feel like old friends in just a few days. Sterling’s Unforgettable Magic Show Sterling’s magic show was a highlight of the trip—the best we’ve ever seen at Hacienda. His pre-show greetings, heartfelt post-show thanks, and time spent teaching the little ones magic tricks melted our hearts, especially as parents of a three-year-old. His talent, kindness, and genuine spirit left a lasting impression. Why Hacienda Feels Like Home Traveling is one of life’s greatest joys, but it’s the people you meet along the way who truly elevate the experience. The team at Hacienda goes above and beyond, year after year, to make us feel at home. Their kindness, dedication, and hard work are unmatched, and we’re endlessly grateful for their care and hospitality. We can’t wait to return and see all of these wonderful people again. Thank you for another magical stay, Hacienda. Happy New Year! The Anderson family (Vicky, Mallauri, Curt, Mike, Ryan, Michael, Alex and Muary)

Juan de Dios at El Eden and Isabel at the il forno pool gave us amazing service! We came in January 2024 and again in December and had an amazing time. Family friendly resort, activities and entertainmwnt for all. 4 pools and tons of restaurants with the all inclusive