The Ritz-Carlton, Abama

Lovely hotel for families. Excellent food and impeccable service. We would definitely stay here again. You definitely need to book restaurants in advance to ensure you can get a table. My only negative - and this hopefully doesn’t affect too many people - is they didn’t have facility / want to take liability to store medication (in our case insulin) in a fridge; hotel room fridges are not reliable and can freeze medication. This is the first hotel we’ve ever been to where we’ve had this problem. Not the end of the world but something for anyone living with type 1 diabetes aware of.

We are here at the moment. This is our 4th trip. 1st two times everything was excellent. Last time not great. Worse again now Location is beautiful and our suite is fantastic. However, the level of service is absolutely shocking. It took me 2 hours and 6 phone calls to get them to send drinking water to our room yesterday. Lunch in Txoko takes forever because service in restaurant is so slow. They bring some of orders. No condiments. They forget things like bread /water. No explanations. We just waited 40 minutes for a bowl of gazpacho. Tried room service instead on Day 2. Worse. Took 90 minutes. Food was cold. Wife’s order was wrong. We’ve eaten in three of restaurants so far this time. Verde Mar is very good. Mirador is a beautiful setting but very average food. Lunch in Txoko just isn’t anywhere close to the standard one would expect. Managerial staff are always apologetic but nothing changes substantively

We are only one day into our stay and first impressions are poor. The hotel is renovating the pool in 2025 but much more is needed. This should be downgraded to a general Marriott brand as it does not include traditional Ritz level service. Some notes below: - Concierge - Would not help us with spa appointment. Was told we had to call but nobody answered the phone so we had to physically go there for an appointment - Mirador - Beautiful ambiance. Unfortunately the food was not great and service was lacking. The butter with the bread was rancid and no tables had salt in the salt shakers. They brought the wrong dish to our table and said it would take another 35 minutes for the correct one. When the bill came, they initially provided a discount which I thought was for the poor service but removed it when they realized I was not the celebrity they thought I was (they thought I was a footballer). - Pool - We came down to the pool to reserve lounge chairs while we changed (we would have happily paid for a cabana if they offered it), but when we came back the pool attendant let another family have our reserved seats - Housekeeping - They will only provide water replenishment at turndown service and not in the morning. If you ask housekeeping for water they will direct you to in-room dining to order. - Deli Cafe - This is literally the only place to order food on the entire premises between 15:00 and 17:00. However nothing is made fresh and the entire selection is usually gone from morning service. I saw them turn away multiple customers who had just arrived to the hotel looking for food.

The hotel certainly surpassed expectations, the room was very well appointed, very clean and great complimentary toiletries. The whole hotel was very clean and well maintained and the amenities were very good. Breakfast had all you could think of, and again was good quality. The only criticism would be that in the quiet area a number of young children were allowed, which meant the area wasn’t quiet. Personally not a problem, but they could enforce this better. We dined at most the restaurants, and in everyone the service was fantastic, with very good quality and (for a resort of this quality) was reasonably priced. The beach service was good, we are beach people not pool, so can’t comment on the pool. We have had a great week getting some sun, and would definitely return.

After a disastrous stay at the Crystal Apartments Tenerife, I moved to the Ritz-Carlton – Abama and was thrilled to be back in more salubrious surroundings. Whilst I wouldn’t normally be a fan of such a large hotel complex (circa 450 rooms), I was pleasantly surprised by the sense of tranquillity throughout the resort. The hotel has mastered the art of making a large luxury property feel intimate and uncrowded. The property has Moorish-inspired architecture, views of the Atlantic Ocean and La Gomera island, offers 3 main pools with thoughtful landscaping and generous spacing between loungers and access to the beach. The staff were well trained with the ability to strike the perfect balance between attentiveness and discretion. All service flowed effortlessly and felt natural, unscripted and warm. My room was large, spacious and modern, offering all the facilities required to enjoy a perfect stay. It featured a private terrace, king sized bed, table, sofa, handcrafted furniture, and marble bathrooms with both a rainfall shower and deep-soaking tub. I’d highly recommend dinner at El Mirador, where you can watch the sun set and enjoy the excellent local seafood. This resort exemplifies everything you’d expect of the Ritz-Carlton brand.