Dreams Sands Cancun

Stayed in a regular king bed room with no balcony. Small resort where everything is within walking distance and doesn’t require a golf cart to get to. Also doesn’t require jumping from one building to another if you have friends and family staying as well. Workers are very friendly and always try to get guests engaged in fun activities. The location is great. You can walk a km and be at the ferry to take you to Isle Mujeres, tons of local shopping across the street (souvenirs, pharmacy), close to Coco Bongo and Hard Rock Cafe. Be very careful crossing though. Cars won’t stop for anyone. I felt quite safe in the resort and walking around in the hotel zone area. The entertainment is good. We were hoping for karaoke the 2 times in the week we were here and neither time did they have it. Sometimes the daily activities don’t start when they indicate on the app. The food…The selection is limited but what you DO get is delicious. The only negative experience we had was the Portifino a la carte when we ordered the filet mignon. Rubbery and zero flavor. The steaks were way better at the Gaucho a la carte. I also did not like that the kids station was not kept hot at all. Food was cold every time. Rooms are nice. We had to call maintenance twice for the toilet issue and once for the mini bar issue, but they had a very quick response and solution time. Beds are pretty firm though 👎🏼 There are 3 regular pools (not counting Preferred). One is heated and the other two (one of which has a swim up bar) were not heated. A happy surprise to us was their hot tub was actually a hot tub! Loved it. The beach is AMAZING. Sand is so soft. No rough pebbles and hardly and weeds. We had no issues getting waiter service as well. I’m used to Riviera Maya-style resorts (larger with more variety and space) so this one was different for us. We would give this place another try in the future.

Great trip - did the same thing here in 2024 and would love to do it again early 2026! Took my wife, and three young adult kids (18, 20, and 22) to the resort again. We had just as much fun the second time as we did the first time (2024). We recognized a bunch of the same staff this year as we did in 2024, and they actually remembered us :).

I love this resort. My sister and I who were both celebrating birthdays took our 2 sons, her’s 1 and mine turning 1 on the trip. It is great for families. It is located close to a lot of shopping. It has great food, drinks and entertainment. The resort has one of the most beautiful beaches I’ve seen in Mexico.

I’ve been to many all inclusive Cancun resorts and this one is not my favorite Had the worst experience checking in. I booked my stay with Hyatt directly and for some reason when we arrived the reservation was cancelled. The hotel itself said we have to call Hyatt directly and they were not helping us with it (even though they’re part of Hyatt). After 2.5 hours on the phone with Hyatt we were finally allowed to check in. Hyatt itself didn’t do anything to make up for their mistake, the hotel itself did not care about our bad experiences either. They let all 8 of us sit in the lobby being on the phone waiting for more than 2 hours then the manager finally told us we can get some drinks/food at the cafe. It shouldn’t take almost 3 hours for check in! After that I got handed a room that has no balcony like I booked and also smelled heavy of paint. We arrived at 6 pm, we didn’t check in until 9 pm. When I got to the room, needless to say I was very upset. It didn’t seem like the hotel or Hyatt care about their customer experiences at all. The beach itself is nice and clean! That’s about the only good part of the hotel. They have kayak and parasailing. We signed up for a session and the guys were late so they rushed us through to make time for the next one. Entertainment nightly is good and relaxing. The pools are cold. Buffet food lacks variety and seafood options. There was water dripping from the ceiling and onto my plate. There’s one cafe for coffee but it’s super slow regardless of there’s line or not. We tried the Asian restaurant for dinner and it was good. I would probably think twice before I book this resort or use Hyatt to book this resort.

The staff is outstanding! They really do everything possible to make sure you enjoy your vacation. Food was absolutely delicious. They had seafood options even for breakfast! The Mexican food was on point! And the beach was absolutely stunning!