Luxury Residences by Villa del Palmar Cancun

Horrible front of the house customer experience. They double charge uou even when you have all inclusive The fro t desk does not treat you well . Long wait lines to dispute charges for meals when you already paid for all I clsive. The staff of the resort is amazing, kind and hard working. I have spent every day at front desk disputing charges. The fro t office does not seem to care about clients. I excepted much more ... very disappointed ... still at resort and will write a new review when I check out

This resort is not what we expected. We booked a transfer with them and we paid for the private transportation 1-4 people. However we had to wait 40 minutes for the van when we arrived and we shared with other families who were dropped first in a different hotel. We tried speaking at the concierge about this issue, they were rude, not helpful and just said to contact the representative that Booked the transfer for us. We then send an email to her and till now she hasn’t responded. Also on our way back to the airport we also had to share and to wait for the other family of 6 people to check-out and board the van. We did not agree to this! It is our 4th time in Mexico, first in Cancun and we had gone to a lot of all inclusive resorts and this resort don’t have a lunch buffet so you either have to eat at the snack bar, or in one a la carte restaurant or have in room dinning service. Also it is not kid friendly, the pools are deep and not life guards. The hallway railings are very low that one of our friend kids was already climbing it. Our kids friends all got little welcoming bag with treats and souvenir from Mexico and our son did not get any, we asked 2 times and first we were told by the concierge that we had to pay $30 and that our friends had it on their package and the second person we asked at the front desk said it was included but when we mentioned my son did not get it then she replied you have to pay $15 dollars for it if it wasn’t included. Our room smell very strong of paint, we had to leave the balcony open all day when we arrived. You have to sign bills all the time for everything you order even-though is all inclusive, and you can leave the tip there which they will deduct on the $500 deposit you make at the check in. Make sure you ask for a detailed charges when you check out since our friends were getting charged for a bottle of vodka they never ordered. It is so disappointing, we were really looking forward since we love Mexico and we never had any issues like this before at the previous all inclusive resorts. The hotel is beautiful and small, the a la carte restaurants were amazing, and the staff at the restaurants and bars were really nice and friendly, however we will not be coming back to this resort based on our experience.

Alejandro & Jorge were the absolute best pool butlers! We can’t wait to return! They made sure we had everything we needed, took great care of us & were so fun! They have the best personalities for the job! Checked on us consistently throughout the days & always had a smile!

We travel to the Villa Group properties at least twice a year. Cancun always in March. We love the food experience here so much. We enjoy all the restaurants at both Garza Blanca and the Villa Del Palmar. We also love the room set up. Beautiful bedding, towels and robes. The best part of our vacation is always the staff. Our housekeeper (twice a day service) to our VIP pool attendants (Kevin and Jared) to the bartenders, wait staff and cleaning staff around the hotel. Everyone is so happy and friendly. The one bedroom suite has a beautiful view, kitchen, living room, dining room and two bathrooms. There is also a large jacuzzi tub in the bedroom and a hammock on the deck. We enjoy our two weeks and always can't wait to return. Thank you for another fabulous vacation.

We had an amazing (second!) trip to Villa del palmar this year. The rooms are spacious and clean and the staff works so hard to take care of everything you need. One of our servers at the pool, Enrique Tabasco, was particularly amazing. He remembered our kids’ orders day after day, and he was attentive and cheerful and even brought us drinks he’d thought of on his own! Also, Alejandro always made sure to help us get great seats at the pool. Thank you!