Vineyard Hotel & Spa

I had a very disappointing meal (twice now) at the Garden Lounge restaurant recently. Highly priced, small quantity meal and mediocre quality. It is a pity as the setting and grounds are lovely. I won't be returning for a meal again unfortunately.

We absolutely loved our stay at The Vineyard. The grounds and backdrop of Table Mountain were second to none. The staff were friendly and went out of their way to help. Food was incredible and our apartment was spotless and modern. We loved hunting for the tortoises in the garden every day - such a unique feature. It was also perfectly placed to head into the centre of Cape Town but also further out down the peninsula. It was nice to be on a quiet street in a lovely leafy suburb. We wouldn’t hesitate to stay here again.

Now here is a hotel that is focused on customer experience. Staff are well motivated and so very helpful. The hotel is truly beautiful in its setting, river, gardens tortoises, excellent food. It’s a large place and set up for conferences and events, but done in a stubble way so as not to encroach on residents. The pools (indoor and outdoors) and spa are excellent, I would definitely stay again and enjoyed my mountain facing room and terrace area (not much privacy) and the stylish African-esque interiors. Like many Cape Town hotels the prices are level with London prices! Breakfast is spectacular in choice and layout.

Hosted a vip guest for lunch at the Vineyard Hotel today. Service was poor and no waiters around when you needed them. Twenty minutes after placing our order we were approached by a different waiter who asked us to confirm what we had ordered, clearly indicating that they had not even started to prepare our meal! After my meal (a very small piece of pork belly for R275), I ordered an Americana coffee with cold milk. The coffee came and the cup was filled to the brim, with no space for the milk that came 5 minutes later. I asked the waiter how I was supposed to add milk to the cup that was filled to the brim with coffee. She took the cup away to remove some of the coffee. When she returned the cup was only half full and it was lukewarm before I had even added the milk (from a large jar with enough milk for 10 coffees)! Needless to say I left the coffee, paid the bill and decided that it would be the last time I visited my former favorite garden restaurant in Cape Town. The staff were always gathered around the reception pay-point desk chatting to each other. It was evident that proper training was patently absent 😡

I have stayed here twice and love everything about this hotel. The hotel is tidy and the staff are warm and friendly. I love the ambience of the hotel. The breakfast and dinner was also very good! The breakfast had a huge variety of food. Highly recommended for a comfortable stay!