Hyatt Carmel Highlands, Overlooking Big Sur Coast

place we’d visit do I asked for a refund. I was directed to a number of the Chief marketing officer and adviser a simple call will execute the refund. It’s now Feb 2025 and my wife and I have called, left voicemails, emailed at a minimum of 20x times and they can’t even get back to us. We call the front desk and are given the run around. We call corporate and we’re given the run around. The simple and utter lack of communication is appalling and I urge those reading to avoid the property.

The Hyatt Carmel Highlands offers a stunning getaway with breathtaking views of the Pacific Ocean and a serene, natural ambiance. The location is ideal for those seeking a peaceful retreat. The rooms are cozy and feature fireplaces that add to the charm of the stay. However, there were a couple of downsides. The property was noisy probably for some maintenance. Additionally, the bathroom in our room felt outdated and in need of renovation to match the otherwise upscale feel of the property. Despite these minor setbacks, the overall experience was enjoyable, thanks to the location and atmosphere.

Never have I wanted to depart a property almost immediately after check-in. I made the error of not reading the Trip Advisor reviews prior to booking and solely went by the Hyatt website. Huge mistake. The property looks nothing like the photos on the Hyatt website. Pubic hair stuck to the walls, mold growing in the AC unit, broken chair legs, dry rot room decking and just generally dilapidated describes our room and the property in general. The room is dank and wreaks of mildew. I'm wearing plastic bags over my socks as I walk back and forth in the 100 square foot room as the carpet is disgusting. As a Globalist who spends 250 nights in hotels annually, don't expect any type of WOH benefit from this property (even though we are staying in the non-timeshare side). Standard suites are available for booking but not offered. The only redeeming quality of this property is the views. The staff simply stopped texting with me when I asked for help. They apologized the room didn't meet "my standards." In what alternate reality would anyone accept mold sprinkled with pubic hair as okay? Most common area amenities are out of service. Pool is out of order indefinitely, parking stinks, Pacific's Edge restaurant food was blah at best - simply no reason to ever return. Horrific internet with no cell functionality. I will add the front entrance looks very nice. It's clear the property spent their maintenance budget on holiday decorations.

Ridiculously overpriced for room with 1970 level construction, poor service, and outdated amenities. WiFi didn’t even work, limited parking, lots of steps, and just old. Yes, nice view but plenty of better options. To be fair, food at restaurant was good and staff tried their best, but clearly the property is in need of significant improvements. In sum, just a bad experience

Excellent hotel. Nice rooms. Ocean views. Issues - - There was construction and one had to walk across the pool to get to ones room which was cumbersome. - Also no shuttle to the airport unlike other Hyatts in the area. - No complementary morning coffee