Pestana Cidadela Cascais Pousada & Art Hotel

The location is what gives this hotel its rating. If we had been staying for more than 1 night I would have spoken to reception and asked to be moved. The rooms are tired our bathroom didn’t have a shower just a hand set so made it very difficult to use the facilities for my elderly mum. The beds are old and lumpy. The television says welcome to someone else! Would I stay here again No! I’ve stayed in a few Pestana Hotels now and oddly I wouldn’t return to any of them.

Very good hotel, on all levels. All very good meeting facilities and some nice shops. Very efficient and friendly staff. Good breakfast, although the coffee service was way too slow and some more warm (egg) options would have been good. Superb room and sleeping quality, nice swimming pool, in- and outdoor.

Maybe things seem and look better when the sun shines! I don’t know how this is a 5 star in 2024. Signs of aging are clear. The best thing is its location. Room we had by the indoor pool was a good location. Only when there’s a wedding on they shouldn’t allow guests kids to run up and down corridors making noise and disturbing paying sleeping guests. The rooms are tired. We had silver tape on the laminate floor as a repair, dirty black and brown mold on shower tiles which could come off easily enough if cleaned, The beds are overly firm when most hotels are medium firm. So uncomfortable. Indoor pool does not heat to the temp it states. So dont rely on this if you want the pool for a swim in the cooler months. Breakfast offering quite poor. Feels like a makeshift space and not a dedicated breakfast room as they use it for weddings too. Pool bar offerings disappointed. €10 for 3 small water bottles and we couldn’t get lunch option for less than 18 euros. Wouldn’t return. Would look to the intercontinental hotel next time!!

Booked for a week to celebrate a special birthday , Beautiful location stunning entrance but unfortunately did not live up to expectations for 5 star hotel paid extra for balcony which had a concrete wall which you could only see over if standing one chair , one lounger and small table .three long steps down into the room which had to be negotiated at night to visit toilet . very long walk from reception to room , outdoor pool up uneven steps and stepping stone paths 10 min walk should be stressed hotel not suitable for anyone with even slight mobility issues service at breakfast very slow . Friday, Saturday and Sunday very loud music from venue nearby until 1am four nights sleep out of seven . Love Cascais but hotel not value for money in my opinion

Great location near restaurants, marina and beaches. Staff really helpful and a special shout out to Nureen, who made the best coffees at breakfast! Hotel restaurant in courtyard also very good, would suggest that you book. Only criticism was the quality of the bed mattress which wasn’t 5*. Will definitely return. Thank you Pestana Cidadela.