Excelsior Hotel Ernst
Cologne, Germany
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About the Hotel
Nestled among the church spires of Cologne, Germany, not far from the Rhine River, stands the exemplary Excelsior Hotel Ernst. A member of The Leading Hotels of the World, this historic hotel, one of only a few buildings in these parts to survive World War II, has been part of the cityscape for nearly 140 years. Its luxurious rooms and excellent service have earned it both a loyal following and flawless reputation, as well as inclusion in Conde Nast Travelerâ€(TM)s Gold List.
Location
Excelsior Hotel Ernst
Trankgasse 1-5, Domplatz
Cologne, Germany
P50667
Nearest Airport: CGN
Features and Amenities
Reviews for Excelsior Hotel Ernst
Worst hotel and stay ever
A truly awful stay . It’s so not worth the money to stay in such an awfully run hotel . My brother arrange champagne and chocolates on arrival . They didn’t arrive but they charged us over £200 for them ! I’ve emailed but no reply and no refund . We went for a cocktail in the bar . My daughter took a picture of me and the bar my aggressively flew out from behind the bar to say taking pictures was allowed but it irritated him . He was so aggressive and frighteningly annoyed it was the oddest experience . The toilet in the room continuously overflowing all over the floor . We went for a sauna and it’s in the pitch black so we switch what we thought was the light switch on and it was the emergency button . We got seriously told off for this . The whole experience was just awful . Some staff were nice , but mostly very unhelpful . Toiletries were half full on arrival and not replenished. The hotel is dated but quite nice , our room wasn’t great and really expensive . We had a twin room 553 and it was very very basic . Please save your money and just stay in another hotel . I always try to stay in a leading hotels of the world but this place is to be avoided . It’s just very expensive but they do everything on the cheap , nothing is welcoming , no niceness from the staff . When staying in such an expensive room is a dreadful waste of money as it’s better in a travel lodge . Please avoid and don’t book as you’ll have to make the most of it and it’s simply way to expensive for the service , staff and room
Emma G
High end in every sense
This is without doubt the kind of traditional luxury hotel that is increasingly rare in the world. I have been staying here for 25 years, on average around eight to ten nights a year. The only downside? Quality and service such as this comes at a price, and that is especially so when there is a trade fair in the city. But if you can afford to stay here, you really should.
Quest25662647311
Wonderful Experience
We have just come back from a two night stay at the Excelsior Hotel which has been a truly wonderful experience. The hotel is a classic hotel which has a welcoming feel to it and is very comfortable and clean and well looked after. The staff are all extremely friendly and helpful and they went above and beyond to ensure we had an enjoyable and comfortable stay. The hotel is also perfectly located to enjoy Cologne with stunning views of the Cathedral. Staying at the Excelsior Hotel certainly made our trip very enjoyable and we would definitely come back.
chris123532 - Derby, United Kingdom
Excellent ! Faultless stay
Stayed for 2 nights 16th and 17th December. Its a perfect location for the christmas market. We received a fantastic welcome from the gentleman on reception and throughout our stay all the staff were excellent, including the lovely lady who greeted us at breakfast and the doormen who always had a smile abd kindly organised our return taxi and took care of our bags even giving us some water for the journey ! Our room was amazing with a fantastic view of the cathedral, we really appreciated it. The room was spacious with a beautiful modern bathroom. We had a free mini bar in our room with beers and soft drinks, very welcome. Breakfast was a high quality affair, a plentiful cold buffet but also hot food / eggs to order freshly cooked. We visited the cocktail bar, expertly beautifully made cocktails, great friendly staff. Its high end but you get what you pay for. We absolutely loved our stay and cant wait to return !
Andycat17 - Nottingham, United Kingdom
Perfectly located, impeccable service
Spent a perfect short break here - gorgeously cosy, excellent bar and stewards - great mixing and conversation! Beautiful breakfast with impeccable service. It’s a very classic property rather than modern, but the room was stylish. Cracking management and reception team - super-friendly and helpful. Would go again, especially in December!
Hannahnoushka - London, United Kingdom
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