Loews Coronado Bay Resort

I have to take a moment to complement this wonderful hotel, but more importantly, the wonderful STAFF that took this from a good stay to a great stay! The hotel itself is lovely, has beautiful amenities and great food/drinks, and is located on its own little island with access to beach walking trails. But as you walk through the hotel, every single staff member offers a warm greeting, not just a smile and nod. I was even more impressed after I left my airpods behind in the room. Anabelle A found them and had security reach out to me -- Fernando B from security reached out and then Dyane Harris went above and beyond in making sure the got back to me ASAP. The services was truly top notch! I hope to return for another stay next winter.

We stayed in Tower 1 with marina view room from 12/30/24 thru 1/3/25. Room badly needs bathroom upgrade as AC drainage with rust is just to the right of the shower head. Shower was a bit small and vanity only had one sink, which should not be at this price point. The so called- Marina-view room offered no view of the marina. Wine stains on the carpet as you enter the room. Don’t trust walking on the floors bare footed. Hotel staff were superb and the lobby bar area is the place to be.

Gorgeous stay from the first moment I step in resort, Jonathan at the valet so helpful with luggage, Rick Gustafson at the front desk was so nice extending warm welcome, complimentary room upgrade just made my day!!! How nice is that?! So grateful! Courtney at the bar makes a killer French 75, (she topped it off with extra bubbly I love it!!!) definitely coming back soon 💕

Primarily my complaint is around the fact that this hotel is isolated. There’s nothing around. Yet they have no 24 hour room service, knowing that there’s nothing around. Quite frankly, they have a captive audience that would pay for it. Secondarily there was someone’s hair all over the bathroom. But that doesn’t bother me as much as not being able to eat when I’m hungry., rather starving. It was suggested that I use DoorDash. But we’re so isolated that it would probably be an hour before food arrived.

The hotel is quite isolated but they provide a free shuttle to downtown which takes 10 minutes. But means the food and drink at the hotel are expensive. I paid 2 dollars for a small banana at the cafe! The food in the bar and restaurant are nice but again quite pricey. My room was large and clean but did smell odd. Musty? Everything worked and it was cleaned well. I asked for different pillows as the one in the room wasn’t great. The pool is nice but after being given the menu no one took my order so I went to the bar and got scolded by the bar lady for ordering at the bar. Then my buzzer didn’t work and my food was half cold when I went to ask for it. The customer service in this area needs to be improved. The staff are friendly and nice otherwise however. The reason for the three star is that the rooms could do with a bit of an upgrade. The food and drink are expensive. The gym is pretty awful too- machines were broken, no air con etc. it seems they neglect to fix and upgrade things.