Hilton Anatole

Had an enjoyable stay in the Atrium section of the hotel. Our room was clean and quiet, did not hear any noise through the walls even when our neighbors were playing loud music. Staff were friendly and helpful- special shout out to Dylan, the wonderful bartender over at Counter Offer who went above and beyond to locate a bottle of our favorite New Zealand wine which totally made our night!!! The crab cake dinner at the Media Grill was excellent, so good I went back a second night for the same meal! My only complaint would be the high prices of all food and beverage options on site. Since the hotel is not located downtown within walking distance of other restaurants the only options are eating somewhere on the property or take a taxi or Uber into Dallas. Some simple food options offered at lower prices would make me more likely to return in the future with family and friends.

Decent property but service is weak. Waited 75 mins for lunch in hotel restaurant, finally gave up and left hungry. Room service came up with decaf unmarked so we couldn’t tell which was which. Housekeeping came at the end of the day. When you complain, the response is some variation of a big shrug. Stayed here because our conference was here, wouldn’t come back.

Awful management and staff, and dirty rooms. I don't know how this is rated 4 stars! Staff are rude, slow. This mirrors their horrible management. The room was not clean and smelled like smoke. Switched to another room and it wasn't any better. Avoid at all costs.

Had no hot water in our room the whole visit, couldn’t get anyone to answer the front desk phone, found dirty sock under bed. We were on the third floor and had to take the stairs the whole trip due to the elevator being full from an event going on.

Stayed here with co-workers for a conference… The first impression was “this place is HUGE!!!” Checking in was pleasant and professional and they gave me an upgrade based on my status. The unfortunate part is when I got to the room, someone was already in there – oops! I went back to the desk and a different person gave me a new room, this time in their tower, which was recently renovated. When I got to that room, it was huge! Very nicely done and furnished! It was clean and well-maintained too. Bed was comfy and the HVAC wasn’t too loud/obnoxious. The property itself has lots to offer with bars, restaurants, the water park and plenty of common area to meet, chill, etc. Parking is extremely expensive and ridiculous too! When I got there it was one price and then another event came in a day later and I saw the price increase by $10+!!! Really?!?!? I think it was $63/nite during that event, which is unreasonable. For this, they’re getting 4 stars instead of 5. Overall this was a nice stay and I’d return.