The Ritz-Carlton, Denver

UPDATE: I appreciate the follow-up from the concierge to discuss my concerns prior to checkout. It’s good to know that a renovation is planned, and I truly value their attention to guest feedback. In light of their resolution and the excellent staff and location, I plan to return after the renovation is complete. The staff, particularly Jaden at the front desk and the front drive valets, deliver outstanding service—they deserve five stars. However, there have been a few times doormen and valet are absent for a short period when we go to leave or return. Overall the experience here falls short of the high standards typically associated with the Ritz-Carlton brand due to the rooms. On first glance the room was acceptable, no wow factor, but nothing glaring. Once settled, it was easy to see that the furniture is well-worn and slightly outdated, with stained carpets and room trim that shows signs of possible water damage. Small inconveniences, such as needing to request a second robe, having only two towels provided, and after most of the day away (no privacy sign on door) needing to remind the front desk to service the room, were manageable but unexpected. Additionally, the shower water took an unusually long time to warm up. For Marriott Titanium members, it’s worth noting that upgrades, even when using awards, are unlikely, and there is no acknowledgment of loyalty status. This stay was booked using points and that may be a factor in the subpar room. If your heart is set on a stay here, consider booking at regular rates and not redeeming points. Overall, if you’re seeking a more satisfying experience, consider other Marriott properties in the city center—or explore options outside this brand family.

I decided to go to the Ritz Carlton on Saturday because my husband and I were celebrating our anniversary. Walking in the valet was very friendly and helpful. There was one lady who was giving glasses of champagne or guess who arrived. She greeted everyone around me except for me. After I checked in, I walked over to her so I can get a glass as well however she took the cart she was pushing and pushed it back behind the concierge desk. As I sat in the chair right by the front, I noticed that she would periodically bring the cart out to greet others coming in the door. she never asked me. Do I want any. The lady who checked us in was very nice however the room we were in never went higher than 69°. I was told that there fully booked and there was no other rooms that we could go to. I went to the spa. Because I bought the spa package and noticed after checkout that my spa credit was never given to me. We ate at The Elways restaurant and ordered, my sausage that should have came with my meal wasn’t brought to the table until we were finished eating. My husband only received his French toast. His omelette never came. We were never served the drinks we asked for. Not the best experience. Which is a shame because my husband and I do staycations quite often. For such a big name, I felt like because of the color of my skin. I was treated very differently.

A great hotel to stay for the following reasons: 1. Super friendly and professional front desk crews 2. Spacious guest rooms with bathtubs, showers and toilets 3. Quite conditioner 4. Fast internet 5. Friendly greeters at the entrance 6. Convenient location near a lot of restaurants The food at the hotel restaurant is ok, not as fancy as the hotel name

Attended CEDIA conference at the convention center with a colleague. The show hotel list has been getting worse and worse each year so went outside the show travel and booked the Ritz-Carlton. Many of the Bonvoy hotels in downtown Denver are not as nice as their ratings IMO. This is a great business hotel. Rooms were ready on time and were immaculate. Normal Ritz sheets/towels where were fresh and in good condition. Firm mattress. Great desk with lots of AC/USB all over the room. Water pressure for shower and tub were A+. Fantastic hotel gym. Breakfast at Elways was quick and delicious as was the bar for an after-work cocktail. Coffee and water was always stocked appropriately in the lobby. Went for a run both mornings--this property is on the edge of where Curtis gets dodgy. Go towards Cherry Creek. Would be nice for the hotel to have a house car to zip you around to close by restaurants and buildings instead of of calling an uber which sometimes picked up at valet, other times on Curtis St.

Customer service is at it's best here. I tried their sample of juice they offered in the afternoon and they bought me an entire bottle to my room after i expressed my interest in having more! I also mentioned as a side note I needed to get a banana in the am before my workout, they brought it along with the juice. Can't ask for a better stay.