The Stanley Hotel

Great for history and paranormal interest. Otherwise rooms are not worth the money. Customer service is poor if you have an issue. Watch out for any activity you book, it could be canceled at the last minute. We planned our trip around the Hannibal Seance, spent many $’s on room and dinner and @ 6pm it was canceled !!! The Stanley offered to refund 10% of the too . Really?

Estes Park is definitely worth a visit, and for sure stop by and take a fun tour of the hotel (tour guides are terrific). But then go elsewhere to stay. Hotel pretends to be upscale, but is actually a bit tired and over priced. Service is meh and unapologetic. Hotels updating (unless you like 1980’s furniture in your hundred year old hotels). Had to request a move (see pics of sleeper sofa) and was treated as if this was a huge imposition. Mid obsessed with Stephan King then take the tour. But then stay somewhere nicer for much less money.

We just got back from staying at this hotel. It’s beautiful. We stayed in the cowboy room 428. It is definitely haunted. I recommend asking for this room. The floors squeaked by themselves in our room when we were in the dark. We heard running in the hallway and we quickly looked and nobody was there. It was scary and exciting at the same time and we can’t wait to go back.! I recommend the night tour as well.

DON’T GO IF YOU HAVE A SERVICE DOG!!! I was absolutely humiliated when I went there with my family. I had a service dog with me with his vest on just enjoying the hotel when Katelyn approached me and demanded that I leave immediately because there were no dogs on the property. I began to tell her/him that my dog was trained as a service dog and I have a card that proves he went through training. She/he began to tell me that my dog didn’t ACT like a service dog because he was to friendly and couldn’t possibly be one and to leave immediately. WHAT!!! She/he can’t assume anything! I told them that even service dogs can sometimes get excited. She/he wouldn’t listen to anything I said and I was forced to leave out of sheer humiliation. Everyone was staring. Horrible experience!!! I have been there before but NEVER AGAIN!!! Just save yourself a trip if you are disabled and don’t waste the $10 parking fee.

Very disappointed in the room. The first room they put us in had mold on the bathroom ceiling, tiles were cracked, caulking was moldy, the paint on the window sills was peeling badly. Because the “view” was of the rear of the building, we asked to be moved to a room with a view towards the front. They did move us and the room was better, but it was missing locks on the windows, the toilet made strange noises when refilling, there was no extra blanket. I have much better rooms in other hotels for half the price. The prices are ridiculous. We are planning to have Thanksgiving dinner in the Cascade Restaurant, but they want $99 for a basic turkey dinner, so we are looking for another option in town. It is an interesting place due to its history, etc. However, I would recommend just coming to take the tour and staying at another hotel.