Sofitel Gold Coast Broadbeach

Check in was friendly and efficient. The classic king room was clean and relatively modern although the bathroom could do with a refurb. Buffet breakfast was okay, agree that the scabby seats significantly cheapens the whole space. I asked concierge to make a dinner reservation and for a specific pillow - neither happened. Dinner average and certainly not worth menu price so was glad to have had my Accor plus discount. My “medium” steak well overcooked, seafood pasta tasted a bit sweet like a tomato soup. Treva and Ester doing their best. Pool area nice when not crowded but entire hotel a little messy during this busy season. May or may not stay again depending on deal.

I came here for a conference and had a wonderful time. The hotel is at the heart of Broadbeach with shops and restaurants nearby. The free shuttle to and from Pacific Fair shopping centre has a stop close to the hotel. I was fortunate to have a large room with balcony. Absolutely beautiful with views of the beach. The hotel room is clean and modern and a fantastic modern bathroom. The daily breakfast buffet at the hotel has a good range of food. For snacks and nibbles there is a Woolworths at the Oasis shopping centre attached to the hotel. The beach is an easy walk from the hotel and the casino is also an easy walk in the opposite direction. Definitely recommend!

Great location, close to restaurants and cafes, walking distance to the beach and just across the road from Pac Fair. The Sofitel is always our first option when travelling to the Gold Coast. The service is excellent with someone always free to help you with your bags. The foyer is lovely and inviting. The lifts are a little slow, but it’s to be expected in a tall building like this one. The gym is okay, but it’s a little cramped and lacks natural light.

Wow,What a FABULOUS Hotel experience i have just had, great service from the welcoming champagne ,checking in,spacious,easy car park,amazing room,bath and view,Brilliant location too,Extremely helpful staff,Great swimming pool area too

I am surprised this is a Sofitel property having stayed at the Sydney Darling Harbour, Bangkok Sukhumvit in Thailand and the Popodoli Venezia before it became an M Gallery in Italy. I'll start with the positives: Next to a mall with a Woolies supermarket and lots of surrounding restaurants. Right by Kurrawa Beach. That's it. Negatives: Reception is like an old sterile commercial office. Very cold and unwelcoming. Three and four star properties have nicer lounge areas. Staff neither friendly nor helpful. Common areas were always cold despite it being winter when we visited. Rooms: Broken room safe that had to be replaced, uncomfortable old beds with what I think were lumpy mattress toppers, a basin tap that would not turn off, a shower drain that took a while to drain, old aircon unit that was pointless because temperature is centrally controlled, a cordless phone that always said it was flat despite us never using it and it sitting in the charger. Room also wasn't cleaned one of the days we were there. For a five star hotel this is inexcusable. Buffet breakfast: Very small. During our six day stay there was only one type of butter for toast and a handful of margarine offered on one of the days we were there. When ordering custom eggs, the wait staff would tell us to order from the chef. The next day the chef would tell us to order from the waiting staff. Is it so hard to implement one basic ordering process for guests!? Level 3 Bistro: They have a crepes special for the month of July to celebrate Bastille day but the waitress didn't know about it and tried to shoo me away saying they finished lunch already. Granted I didn't have a booking and it was 3 pm, but there are signs at reception and on every table in the restaurant (!) that says crepes are served from 11am till 9pm. We also had dinner at the restaurant and I ordered the 200 gram steak for $62. There is no way that was 200 grams of steak! See photo: those are small campari vine tomatoes for contrast. That steak portion was 80-100 grams max. We won't be returning and we do not recommended. This place is so run down. For the price we paid you can find much better elsewhere in Surfers Paradise where all the fun and life is.