The Ritz-Carlton, Guangzhou

The stay was amazing. All staff were so friendly! If you have club lunge access it is literally AMAZING!! It’s like free EVEVRYTHING in club lounge is free, and the view is amazing!! Mary (from club lounge) is so amazing she is so sweet and when we arrived she firstly introduced herself and when we were dining in the lounge showed exceptional service. She sent me a birthday cake on my birthday with a letter with such kind words on it. Mary. Mary deserves a RAISE. She is an exceptional and kind person. Not only is she great with kids she even gave us free tanghulu prior to our departure. She is such a genuine and great person. Can’t wait to come back here! 🥰

Hilda and Corrie have made my stay extra special with all the care they have taken in making sure I have everything I need. Great hotel! The room has been very nice with maid service coming regularly. The Executive lounge has great food, drinks and service.

This hotel has been the most fantastic experience, from the service, lounges, rooms, and staff. Hilda, Corrie, Noah and Lucas were all fantastic in the lounge and could not have made my experience any better. I am looking forward to more upcoming stays!

I recommend that long-time Marriott loyalty members, particularly those who were part of the Starwood program, reconsider staying at Ritz-Carlton properties. Unfortunately, these hotels often fail to recognize and honor the loyalty and privileges that come with long-term membership. Instead, the focus seems to be shifting solely towards revenue generation, leaving loyal guests feeling undervalued. There are many excellent five-star alternatives available that truly appreciate and reward customer loyalty. Why spend your money at hotels that prioritize transient guests over dedicated patrons? For instance, during my stay at the Ritz-Carlton Guangzhou a few months ago, I noticed significant issues stemming from their growing reliance on short-term accommodations. The property appeared to be experiencing wear and tear, presumably due to transient guests. When I recently tried to make another reservation due to its convenient location, I was informed that no upgrades were available, regardless of my loyalty status. The service quality was disappointing and far below the standards one would expect from a Ritz-Carlton. It’s disheartening to see such service decline, particularly for long-term loyalty members. In light of these experiences, I encourage other loyal Marriott members to explore alternative luxury options that provide better recognition and service for their continued patronage.

Great room and amenities. Bathroom is comfortably designed for elderly. Fantastic service, front office, and restaurant staff. Nice view and various options for room types. Club lounge is well worth the upgrade. Lounge staff cordial assistance made our stay very pleasant. Look forward to returning. Shout out to Cindy Tan for her kind services and warm attitude for my family