The Westin Lake Las Vegas Resort & Spa

Exceptional Service at The Westin Las Vegas Hotel & Resort I want to take a moment to commend Chris, Mary Ann, and Justin for their outstanding service during my stay. These three individuals truly went above and beyond to ensure my experience was seamless, comfortable, and memorable. Their professionalism, kindness, and attention to detail set a standard of excellence that made me feel valued and appreciated. Thank you, Chris, Mary Ann, and Justin, for your amazing customer service. The Westin Las Vegas Hotel & Resort is lucky to have such dedicated team members!

Best of the best! Everything was perfect! The resort is super beautiful! Loved our stay, the only thing I didn't like was Arbique lounge, staff looked very unhappy, unwelcoming, and unprofessional and the general managers were not on duty, when I wanted to talk to them! but rest everything was perfect, from front desk staff to shuttle driver, house keeping, Westin restaurant staff and place supervisor clean, quite and so beautiful. They give you free drinks when you check in :) There are family games, ping pong table, chess, and lot more. Super beautiful! No complains! Special Thanks to best staff! Paen (recreational manager), Sidney(front desk) James (shuttle driver), Michelle (restaurant manager in charge) and Steven (Westin restaurant). Will definitely come back!

Not sure why this place only has an average of 3.5 stars... we had a great stay here. I was on a Grand Canyon trip with my sister and we were flying in and out of Vegas, but didn't want to stay in Vegas. This was perfect. A beautiful property, very clean, good food and a complimentary drink when we arrived. I would definitely stay here again if I needed a night before a LAS morning flight. We did not use any of the amenities so I cannot speak to what they offer for guests.

Everything was great! The food quality? Excellent! Room service? Fast and delicious! The staff in the dining area for breakfast were attentive , warm and friendly. I couldn't keep from tipping everyone including the shuttle drivers and the valet staff. With so many dour and sour people these days in hospitality, it was a holiday with in a holiday to have such great food . service and accommodation. Now I know why the KC Chiefs booked the whole resort during Superbowl. Special shout out to their GM- Greg Gooding. He handled a minor blip with speed and assurances. Stay here and avoid the pollution and chaos on the strip. Uber into town was $36 to 56 depending on what you wanted and when you took it. I will definitely be back! Great value for the price.

We returned to this hotel after having been married there 20 years ago under the gazebo. My goal was to have dinner under the gazebo where we were married. The brand changed from Hyatt to Westin, so I was curious if it would make a difference. Our plans for dinner were met with the hotel not being staffed up on a Monday, and that was explained to me a couple days before we were expected to arrive, from a wedding coordinator that was "very busy with a big wedding that weekend" . She made no other suggestions including venues off-site or even their own restaurant, Rick's, since their fine dining restaurant was closed on Sunday and Monday, our anniversary day. Driving up to the property, now with more mature trees and flora, I had a chip on my shoulder, I will admit, as I am still in hotel sales, having felt the curse of limited staffing in the hospitality industry. After all, this was a life moment to be shared with glee. With a sigh of releif and a big smile, it was all turned around as the front desk staff annonced that they were indeed sorry they could not accomodate our request, offering us a substantial guest room upgrade, food & beverage credit, and a couple of cocktail coupons instead. We enjoyed a great dinner on Sunday night at Rick's, spent some time in the pool and hot tub, stretched out in our suite, and rekindled our relationship with pictures in familiar places. It is still a grand resort regardless of the brand. Well done!