Seminole Hard Rock Hotel & Casino Hollywood

We have visited this location 20 times. Most recently in April. After our first visit, we actually wrote a letter in 2017 to the president of Hard Rock because we enjoyed it so much. We used to get amazing service, atmosphere and restaurants. That all changed. DO NOT BOTHER. Why? Here is a list of things we experienced. 1. We SPEND money gambling. We should be the perfect HR guests. The new unity program is terrible. I you think you are going to gamble and build points here for benefits, SKIP it. The hosts have their hands tied on what they can do for you since the unity change. I left there with a "free" gift of a 2 quart saucepan last week. I am not kidding. My wife told me it is the most expensive free saucepan we own. Benefits of gambling here have diminished. 2. Get ready to listen to employees who do not like their job. This never used to be the case. We witnessed this over our last two visits. We were actually told, not all changes are good in reference to the change to the unity card program. I couldn't agree more. 3. It is hard to believe but when we first started coming the customer service from ALL staff was absolutely amazing. Forget that. Even some of the staff doing the hardest jobs (room attendants) were SO nice. Get ready to be ignored. There is an obvious cultural shift at this place. The employee turnover is obvious and the the attitude is different. I filled out a post-trip survey discussing the issues we had on our last trip and the response was an absolute joke. I did not understand why I was being charged a resort fee for a complementary room, especially when the pool WAS CLOSED (smaller but beautiful pool at the older hotel). The response was immediate and clearly generated with AI, filled with content that indicated they did not even read my feedback. For instance, they discussed how guests earn of comp rooms and how they are based on availability. We HAD a comp room but I did not think it was fair to pay a resort fee (newer Hard Rock policy) especially when we specifically asked about the pool being open back on our last trip in February 2025. I am saving that one for a future reviews. Also, when you do get a "free" room, the type of room will be a mystery until you are at the front desk. The level of room we have gotten is not what it used to be. 4. The pool is beautiful....but get ready a nightmare. Cheap cruise-culture poolside competitive seating is alive and well here. Get ready for hopeless irate people walking around with yellow and white towels looking for seats when the 4.5 acre pool on the other side of the hotel is closed. The happiest people we saw were the ones we gave our seats to mid-afternoon. The employees are clearly sick of being asked why the "smaller" pool was closed but we were told that they could not find staff, the heater was broken, and that it was not "peak season". Who knows what is true but they clearly do not care. The pool IS open on the weekends and for the recent spring break but NOT for the weekday visitors. Someone needs to remind them that sometimes people actually go on vacation on weekdays. 5. This is a perfect example of a 5 star physical hotel with 3 star management, and 1 star customer service. 6. There there were some great staff but they are overshadowed by a culture that can be seriously improved since the days of Auggie C. 7. Think twice about going to this place and remember this is from someone who has visited 20 times. If you do go, just get a pizza at Cipresso Bar and a nice glass of wine. You will love it and leave with a big smile on your face.

AVOID AT ALL COSTS The worst service I have had in years of travel. 45 mins check in to be greeted by rude staff member, 45 mins wait for 2 drinks at the pool, 1 hour for a portion of fries, smoking in the pool. Almost 1 hour for a bell hop and NOBODY CARES!! The hotel is beautiful shame the service is a ZERO!

Seminol Seminole Hard Rock Hotel & Casino - Hollywood, FL day three of 4 here, and I must say I’m pretty disappointed. The pool at the hard rock tower with the slide is closed. We were fortunate enough to grab some seats early at the Guitar Tower, but the amount of people, especially elderly, wandering around aimlessly looking for a chair is ridiculous, considering they have a whole other pool that is only open on the weekends. It’s spring break! Not to mention comped room types for casino players isn’t guaranteed and we had to spend A LOT of money on a whole separate suite to accommodate my whole family. I play at casinos all over the country and Hard Rock is the only one who doesn’t guarantee a room type for comped casino players. How in the world is a family suppose to make travel arrangements if they don’t even know what kind of accommodations they will have. Caesars, Mohegan Sun, MGM….none of them do that. Might be looking into the Beau Rivage in Biloxi for our next casino trip.

been going there before it was even called hard rock.we used to go there to play the high stakes bingo. it was quite smaller and ocassionally win some money . they then had a small gaming room with video slot machines. least there you could ocassionally win. since they opened the huge seminole casino every year for the past 24 yrs. ,it seems the payouts have gotten fewer and further between. i believe everyone who plays there loses money.... they take your money so fast it will make your head spin.(litterly).

We recently stayed at the Hard Rock Hotel Seminole—a stay he had been looking forward to for quite some time. While the building itself is impressive and the gym is a highlight (clean, well-equipped, and spacious—though it does close at 8 PM), unfortunately the experience in our room did not match the expectations set by the brand. We arrived late on a Thursday night and were immediately hit with a strong smoke smell in both our “smoke-free” room and the hallway, which reeked of cigarettes and weed. We also found the room to be in very poor condition: ripped and stained bed sheets, dirty floors, stained lampshades, chairs, curtains, and even cigarette burns on some furniture. The shower faucet was loose, and the tray in the bathroom was barely hanging on. After multiple calls and in-person requests to housekeeping, it took several hours and interruptions to finally have the room addressed. Sadly, we also encountered some unprofessional behavior from the housekeeping team, which made us feel unwelcome. It really tainted the celebratory nature of our trip. To their credit, after escalating the issue to management, the front desk was very responsive and friendly. They waived our daily resort fees and offered a $100 food & beverage credit as a gesture of goodwill. However, because of the overall condition of the room, we chose not to spend any additional money at the casino or on-site amenities. Would I stay here again? Only if the rooms were fully remodeled and the property improved its quality control. For a brand like Hard Rock, I expected much better. That said, the staff (especially at the front desk) were kind and tried to make things right.