Seminole Hard Rock Hotel & Casino Hollywood

The most important thing to know before visiting here is that the site is a casino first and foremost. Everything revolves around that, the hotel exists around it and is therefore not the luxury experience it is sold as. The guitar may look good from a distance but scratch under the veneer of the image and you find the emperor’s new clothes. The first impression as you walk in is the smell of smoke. That is everywhere as you walk around the casino. Not only do your clothes smell but since I suffer from asthma I cough wherever I go. They should be handing out masks. You will not see this made clear on their website, which is not very transparent as to the low experience you will get. This establishment has clearly been modelled like a Vegas hotel dropped in the centre of Florida, and what you get is exactly a Vegas experience. Not luxury with the sort of clientele the casino attracts. I’m guessing those punters pay far less than English travellers and we are subsidising everything? As a result the experience is nothing like value for money and a massive disappointment. Let us not forget the resort fee. What’s that all about? Just quote one price don’t insult people. Also the pool area was overrun by iguanas. Surely with the money Hard Rock is taking they can afford to pay people to keep them in check? Booking on a website that is not good for navigating was hard enough. This is the noisiest hotel I have ever stayed in. Set up just to take money. The lightshow was cancelled. The Unity scheme fails to record your hotel stays. Poor loyalty scheme and worse all the adverts around the hotel to join it and obtain a free tee shirt. My wife joined and then was told there was no tee shirt try on your next visit! Like we are going to travel 5000 miles for that!! There is a lot to learn about customer service in this establishment. Lionel Messi apparently stayed here over Xmas. I’m guessing his experience was different to ours. When you do not treat all your customers as equals then you become an organisation that does not deserve patronage. No one person is more important than anyone else. This was our 31st different Hard Rock. Our loyalty clearly counts for nothing. It will probably be our last. In the years we have been visiting Hard Rocks the brand has changed beyond recognition. The customer service department never reply to emails, many cafes have been closed as have hotels, and casinos are becoming prevalent. Money, money and more money is clearly the mantra and the original Hard Rock ethos of cafes and memorabilia has been lost along the way by the current owners. I think a rebrand is necessary to stop us all thinking the Company is following the original line. At the very least a rethink to actually decide what it is the brand now stands for and is hoping to achieve.

The Best Casino Ever! Machines Pay Out Regularly, and Tables are Plentiful. Restaurants Are Fabulous Too! A Must "To-Do" when in South Fla! GetSome!!

Sat down at my first table and the lady had a nasty attitude so I quickly moved on. The next three tables I went to had not only mean dealers but people so worried about money they didn’t care about providing a fun experience. I was only testing this out before bringing my family which includes some members with disabilities. Now I know to never come back. If you enjoy peace don’t come here.

We have been spending 4 nights every year for the past 6 years and we love it. We have been lucky enough to be assigned a suite every time as we like to gamble. Service is top notch, casino is fun, restaurants are amazing. I would recommend the Hard Rock to anyone who can spare some dollars for stay, fun and great food.

I had a great experience at my banquet event My banquet server Michael D Jackson was great. He was very attentive. He anticipated our needs and did everything with a smile.