Seminole Hard Rock Hotel & Casino Hollywood

I witnessed nepotism again at the Hard Rock Hollywood poker room's waiting list. When there is a big promotion and there is a big waiting list (with Bravo signup), the employees and dealer seat friends and families with disregard to the list and who is next on the list. I had to wait 2 and a half hours to be seated. While others shook hands with employees/brush/dealers and were seated immediately in front of me. One person who signed up at the same time as I told me that she knows the dealers and was seated immediately as well. No wait! Another person told me that he gives the employees a tip and is seated right away, and he never signs up or goes on the list. I tried to call the poker room and talk to the director but could not get through when I did get through, I could not leave a message and was told he is not available. In addition, I have also witnessed dealers and plays talk in Spanish during a live hand with the floor managers' disregard. There is also a lot vaping in a non-smoking room. Again, to the floor manager's disregard. I hope they take these issues very seriously and fix them.

The casino is very nice, visually stunning, though very smoky, with too small an area aet aside for non-smoking. The live music at the cafè is fun. The pool is amazing, though service was a bit slow. Look at Abiaka for a great meal. Nice clean room with an easy to use remote.

Native American Indian staff are so helpful (welcome overseas visitors). Nice dining options. Interesting memorabilia. Do not miss free nightly 11 min light show next door at Guitar Hotel! Heard gambling is excellent but did not try my luck this visit.

In the 10 years or so that I've been doing this for Trip Adviser, this has to be one of the most disappointing. What else could you want in the middle of January, then a beautiful facility, great pool action, and a warm and friendly staff, 72 degrees and sunny every day. I did get all that, and unfortunately a lot more. For example, I had lunch one day at the outdoor restaurant by the pool and ordered grilled mahi mahi. The piece of fish that was delivered was so small, that I swear, it could have fit on a cracker, and it was also incredibly dry. When I complained to the kind waitress, she went and checked w/ her manger, and they actually made we another piece, that was the same size, but this one was actually fresh. In another instance, my buddy and I wanted to have dinner at the steak house, but were told that the kitchen was 1 1/2 behind on its orders. When we peered into the restaurant, it was 1/2 empty. I love to gamble, but I was limited by the time in the casino by every other gambler lighting up, and making the whole gaming experience incredibly unpleasant. By the way, my friend who was gambling w/ me, left after an hour. I like to hang out at the pool, but the constant smoking, and smoke coming out of every other person's mouth was nauseating. Don't get me wrong, I get Hard Rock's brand, and most of the time I like it. but they have honestly made their Hollywood location so friendly to smokers, that it inhibits every other persons ability to enjoy the place. Unfortunately, the scenarios that I have outlined aren't fixable overnight.

Very disappointed…I’ve been here before. But, this time, the customer service was terrible. I wanted to extend my stay for one more night (I get two free nights…that’s the offer they gave me), but the front desk could not help me, I was told that I needed to call the 800 # for reservations. Then, when I called they said they can’t give me the second night as a comp, I needed to book it at the same time. They wanted to charge a ridiculous price for the room, which was a Monday night. Then, they said go talk to the Player’s Club. So, I asked for a manager (Myrna) and she could not do anything…useless!!! So, I went to the Player’s Club, and they said we don’t take care of that, talk to customer service…I said, “they’re the ones who said to come to you “. Well needless to say, I wasted about an hour, first put in hold, then going to speak to the front desk and players club all for nothing. They just want money, and don’t care about their members. I told them, “ you cannot give offers that you cannot uphold, that’s false advertising”. It’s awfully run….Not impressed with their service!!!