Island Shangri-La, Hong Kong

We stayed here last February and came back and stayed at this hotel again because the last time we were here we love it, they have big rooms and the staff are accommodating and of course Nicole was very accommodating to us. We will surely come back!

My wife & I absolutely love your 6 night stay at the Island Shangri La in March. The hotel has a very great location connected to the Pacific Place mall (which in our humble opinion is much better than the Landmark Mall) & above the HK Admiralty MTR station. It is also across the small road to HK park which we walked through to the Peak Tram station in 10 min. Our renovated peak view room has very lush & green views of HK’s luxurious mid level & Victoria Peak areas. The room is so space & so comfortable, very nicely renovated. All the meals we had at the hotel, including the daily buffet breakfast at Cafe Too are delicious & excellent. But the BEST part of our stay is the wonderful services given by all staffs. We want to sincerely thank the following: Ms. Tiffany (Front Desk dept) who so graciously checked us in, Ms. Nicole (Guest Relations) who was so helpful & nice checking us out. Mr. Ken Yiu & Mr. Allan Yan at Cafe Too. Both so nice to us! Seeing Mr. Allan’s warm & big smile & greeting by him each morning really made our day so nice! Ms. Melanie Chan (service Centre) is very welcoming. Most noteworthy are the gracious & welcoming team at the Horizon Club: Mr. Dave, Mr. Jacky, Mr. Tim, and the 2 managers Mr. Leo & Ms. Joyce. Both Mr. Leo & Ms. Joyce work so hard to serve each guests & us to the Best of their abilities. We want to sincerely thank Ms. Joyce for her warm welcome each day. We remember her big smile, her wonderful sense of humor, her dedication to the hospitality industry, & her excellent service attitude. She & Mr Leo made us feel so welcome at the Club. Our heartfelt Thank You’s to these wonderful staffs who made our stay so special & so fantastic! And although we did not get a chance to meet the GM in our person, a big Thank You to you who provides such excellent trainings & outstanding leadership to all our staffs & teams. We just booked a 2 week stay at the Island SL at the end of Nov to mid December. We very much look forward to coming to stay at our favorite hotel in HK.

It was a unique experience that only Shangrila can offer. From the moment we arrived in HK and till the moment we checked in at the Airport, Junny and her entire team at Island Shangrila made sure everything we wanted and needed were ready. We will definitely be back to celebrate the twins birthdays.

Stayed 4 nights in a GP Peak View with club access. Check in was very quick and efficient, supervised by Ms Law, it's not often you see management manning the front lines but it ensures great service. Was proactively given a very generous late checkout. The room was fabulous, plush, well appointed and very impressive for an entry level room, complete with side views of the harbour. Love the new bathroom, especially the wall tiles, and there was even a japanese toilet. Not a fan of the wall mounted soap/shampoo dispensers though, reminds me of gym showers. Breakfast was good, a very comprehensive selection at Cafe Too and a more intimate atmosphere with a concise menu at Petrus. It got rather busy at the club lounge during cocktail hour, but Joyce did a phenomenal job of accommodating all the guests and their egos, and the rest of the team were always courteous, efficient and made the effort to address guests by name. The food and drinks in the lounge were also excellent. The location is great, Ive predominantly stayed in Central in the past but it is only a short walk away and the tram and MTR are at the doorstep. The gym is has a decent selection of equipment and was fastidiously wiped down/cleaned constantly. I was extremely impressed by the room and the property, it had been many years since my last visit to HK but I used to always stay at the MO and I have to admit that I actually prefer ISHK (the renovated rooms at least), so much so that I've already booked my next visit. I've stayed before at Conrad and JWM which were both rather disappointing and hence never thought to stay here but Im glad I finally did; they are not in the same league as ISHK.

Stayed at Island Shangri-La for six nights with my wife and 8-year old daughter (from Canada) in March 2025. It was one of the best hotel experiences we have ever had. Chloe Look (Duty Manager) ensured that our stay was as enjoyable and comfortable as possible. Truly cannot thank Chloe and her team enough for the attentive, thoughtful, and gracious service. It was a true 5-star experience. We have stayed at other Shangri-La hotels in Toronto, Singapore and Kuala Lumpur prior to this experience. While each hotel was special and memorable, the service at Island Shangri-La was simply the best. Thank you for an amazing stay!