The Kahala Hotel & Resort

From our initial contact with Ellen Maki in resrevations and throughout our stay, everthing was excellent. Room, lanai and bathroom were spacious and clean. All staff were very friendly and helpful and location of the hotel was perfect for us; away from hustle and bustle of Waikiki but close enough to have easy access to downtown restaraunts etc. Valet service was very convenient. Security was excellent. One night we intentionlly left our room door ajar as another couple was stopping by and within minutes, security knocked to let us know our door was open! Cleaning staff was excellent each day; ice bucket was always full and room was always clean! Our only suggestion (we recognize this is a luxury hotel and Oahu is expensive) would be to have a more reasonably priced breakfast and dinner option. We did have breakfast each day at the hotel even though cost was very high. We elected to leave the property for dinner each night to find more casual menu variety and more reasonble cost. That said, we definetly would come back to this hotel next time we visit!

We’ve been traveling to HI for years to visit our daughter. This trip was very special because of the Kahala resort. The property is beautiful, rooms are spacious, views are incredible, restaurants offered a nice blend of morning brunch to delightful dinners and the best beach!

The hotel is clean and elegant. Very peaceful. We loved the culture classes available. Part of the reason we selected the hotel was the access to the beach. And it was a wonderful beach, clean and mild. Great for swimming.

The staff at the Kahala resort are wonderful. the facility is exceedingly well maintad. The restaurants are some of the best in Honolulu

The kahala is a beautiful property, excellently maintained with attentive staff. You get what you pay for, as this is not inexpensive. We had a first floor walkout that led directly to the beach. My daughter took advantage of the Dolphin Quest-which she loved. Valet was quick, friendly and efficient. The woman who checked us in, Carolyn, could not have been nicer. She took the time to tell us about the property and was very kind to my daughter. Turn down service, room service and cleaning staff were all very kind. The only issue I had was with staff constantly asking us if we were guests. I understand the need to maintain security and safety and you don’t want people using the services that guests pay a lot of money for. But I was asked 10 times (I counted) if we were guests. That doesn’t include the necessary times they’d ask because of charging our lunch to the room or checking in for the buffet breakfast. We were asked 9 times while we sat on the provided beach chairs if we were guests and to provide our room number. I started watching if the over zealous employees would ask anyone else around us and they did not. Once, about 5 minutes after we were“carded” by a beach chair attendant, I overheard another attendant asking the woman who’d just asked us for proof of staying at the hotel, if we were guests. I started getting a bit of a complex. I’m a middle aged white dude and I was on a father/daughter trip before my child goes off to Basic Training. I don’t dress like riffraff and I’m polite and I tip well. I’m guessing some of the issue could be related to the fact that we don’t ask people to fawn over us. We grab our own chairs and towels and generally don’t make a fuss. But the capper was our last day when I went to breakfast. I provided my name and room number to the woman seating people at the buffet breakfast. The waitress, “Zee”, greeted me as I sat and asked if I wanted coffee. I got my coffee and grabbed my food and as I was about 10 minutes into my meal, “Zee” marched up and said,”What’s your room number and name?” There was no sugar in her pronouncement. I was not happy. I didn’t know why I had to prove myself yet again but I did. People were looking at me like I’d done something wrong and I was not impressed. I watched as Zee nodded and walked off and hugged some other guest sitting at a table nearby. Zee did not grill anyone else about their bonafides. Great hotel with some really nice folks but they can chill with some of the facist staff who grill middle aged men 10 times in 5 days.