Prince Waikiki

The location and facilities are quite nice. However, the customer service was terrible. There was no humanness in the experience. I had a couple of different problems and there was no solution just constantly saying I’m sorry and this is that and the rooms are very expensive. It would’ve been nice too Have some real aloha in customer care which I did not experience.

We stayed in a suite for four in the Ala Mo Wana tower. Such a beautiful and comfortable hotel; easily our best Oahu experience (of about 5 trips so far) and where we will probably go each and every time we visit HNL from now on. The way the room is set up, you walk in the door with two distinct areas that we called the "kids' area" (for our two teens) and "our area" (two 50-something Gen-X parents): - To the left of the entry is the kids' area: a bathroom (single sink, tiled shower stall, separated toilet with washlet), wet bar then a main living area with a table for four, sofa bed, TV stand/dresser, nice comfy chair and a HUGE openable window with a great western ocean view. - To the right of the entry door is the closet, then the master bathroom (two sinks, bathtub with shower and separate toilet with washlet) and further in is the king bed, TV stand/dresser, L-shaped couch with table, a desk, and ditto with the windows. What we and the kids really liked was the sense of having two individual yet connected areas. We had our space, they had theirs, total space is something like 800 sq. ft. or so. Room amenities included a drink station (tea/coffee), two safe drawers (one lockable drawer in each space), two mini fridges, water bottles (with unlimited refills at a bunch of stations throughout the hotel), GREAT power options for device charging, motor powered blinds, thermostats for each area, good TV options including Netflix, free Wi-Fi that actually worked well and MANY more. The only thing we didn't like was the lack of options for dining. The primary restaurant is expensive and a per person basis ($50-$100USD each). 100 Sails had really good food, but we honestly only tried it because we had a resort credit. There's also a sushi place and a coffee shop, but we tried neither. Fortunately, there are so many nearby options throughout the area that there are unlimited options for any budget. Bottom line is we were the happiest we've EVER been at any hotel option in the relative area (i.e., not being directly in Waikiki but further west) and we'll be there the next time we go to HNL.

We first stayed at the Waikiki Prince many years ago for our Anniversary. The service was great! We loved it from our first stay and we still love it. We try to stay at least once a year. It’s at a convenient location for us. We never get tired of the view. We look forward to next stay at the Prince. :o)

All of the rooms face the ocean. I requested and got a great room on the 22nd floor. the view was awesome. Everything was perfect for our stay at this excellent and well run hotel. Not an inexpensive place, but we got a pretty good deal with their Black Friday special. The only opps was that they had a parking fee on our bill at check-out when we did not have a rental car. Just check your bill carefully when you check out. Things can happen during the busy holiday season, so I give them a pass on this opps. The clerk was very good about removing the charge.

Our stay was great...the staff, our room, bed, food evething was awesome...customer service was top tie, all the Christmas decorations were fun, whimsical and just plain beautiful...we had the Sunday brunch while there at 100 Sails and the selection of different foods was a great option not to mention delicious...will definitely stay at Prince Waikiki Hotel if or whe visit Hawaii again