Hotel ZaZa Houston Museum District

Ask for Desirae at Monarch! She was amazing. I dined here for 3 breakfasts while staying at Zaza and she always made sure I had a great dining experience each time. The food and coffee were delicious. Can’t beat the outdoor seating views either!

When we arrived at the hotel, we needed some extra accommodations. The staff were super friendly and helpful. Kamoni and her team helped us get settled in nicely. We would definitely come back for a visit thanks to feeling so well taken care of. The walkability to art galleries was superb!

The Hotel ZaZa is in a great location. Other than that, it has many flaws. Here are a couple of examples: 1. The front desk staff is clueless. One example: when I asked which exit went out to Main Street, the woman could not tell me. Another example: the front desk staff told me there were two shuttles and I should come down at 7 for a 7:15 dinner reservation 10 minutes away, but when I came down at 6:55 they told me there had been only one shuttle for a long time and it would be a 20 minute wait, meaning I had to call an Uber. 2. I like to take the stairs up to my room sometimes, but the only staircase in the hotel that goes from the lobby to the guest floors, staircase D, is behind a door with no handle. The woman at the desk said that you have to pry it open. 3. I had a very spacious 2-room setup (room 424), but there was not a single chair in either room and no desk. To work on my computer, I had to drag over the heavy coffee table to use as a chair while I used the end table as a desk. For a hotel this expensive (averaged $600 a night including taxes and valet), I expected a lot more function. Style is great, but a basic level of competence would be night. As another reviewer wrote, it seems like the hotel is designed and run by people who have never stayed in a hotel room.

My truck picked up a nail on the highway - we were scared of being stranded on the road - we limped into the valet at Zaza with only ten pounds left in the tire. I told Joseph, the valet about the tire and he said he would try to find help for us - we Ubered to dinner and when we returned - Boom - my truck with a plug in the tire and full of air was waiting for us. He had spent the tip I gave him to have my tire fixed. I own a digital marketing company and I just taught a class on customer service. We stay at Zaza because it is next to the museum, it has great food and drink (thanks Penelope) and now we will Always stay at Zaza because of Joseph the valet and I will tell this story nationwide. I am a real human - who needed help. James@greencatconsulting.com Be like James - tip your valet big!

The whole staff was wonderful but Ben went above and beyond to make sure we had a wonderful stay! This hotel is our favorite in Houston. We came for a staycation and went to the MFA. This Zara is the best location and the building is such a wonderful historic place!