InterContinental Hua Hin Resort

Had a wonderful two weeks stay at the Intercontinental Hua Hin to celebrate my 65th Birthday, and my wife’s birthday. In a great location just outside the town centre, but within easy reach by local bus or Tuk Tuk. Rooms are very comfortable and large, and had exceptional sleep quality with the large bed. Only used the hotel for breakfast, but what a spread. Everything you could ever want for breakfast, delicious tropical fruit, eggs any way you like, Thai delights etc. The hotel has a love,y swimming pool with plenty of beds available and did not feel crowded, and has easy access to the beach. The best thing however about the hotel is the staff. They are always smiling and make sure you are well looked after.They are friendly and welcoming and also spoke to the head chef to congratulate him on the food, and staff. Only small thing which could be better around the pool area is the Wi-fi which is a bit weak and patchy but this did not deter from the delights of the hotel. Will definitely stay here again when we return to Hua Hin

The InterContinental Hua Hin is an absolutely wonderful hotel in a prime location, just 5 minutes from downtown Hua Hin and conveniently close to Blu Port Mall. The hotel was clean, and the staff was friendly. Khun Ple, the security guard on duty at night, was very helpful. We met him around 6 AM for merit-making and didn’t realize we had to pick up the offerings from the front desk. Since it was dark and my mom was walking with a stick, Khun Ple kindly offered to get the offerings for us and brought them to the beach. He even used a flashlight to ensure we could walk there safely. Khun S by the pool was attentive and clearly loves what he does. I saw him walking around with a smile, trying to please the guests as much as he could. However, I encountered some confusion regarding the complimentary drink coupons I received as a Platinum member. The front desk mentioned I could have any drinks at the bar, but when I tried to use them, I was told they were only valid for wine and beer, which was quite confusing, especially since the white wine was not served at the right temperature. The breakfast was amazing, and the staff was attentive. The buffet line had everything; when I say everything, I mean everything! 😊 Nong Pu, the housekeeper who cleaned the room, was polite and made sure we were comfortable. The room was super clean. As for Nong Phop, I am not sure if he is a pool worker or a waiter, but he is very enthusiastic. he came to help my mom find a spot by the pool, spread the towel with enthusiasm, open the umbrella, and find a shade spot for my mother. I was very impressed." The downside of the hotel was the noise by the pool—it was extremely noisy. During our stay, a group of 10 family members checked in, and they were incredibly loud, yelling and screaming nonstop, making it difficult for us to relax. I understand that it might be awkward for the staff to tell guests to tone it down, but at the very least, there should be signs in multiple languages addressing this issue. They even brought glass bottles from the bar to the poolside and were drinking from them by the pool. I spoke to the security guard to ensure that no one was allowed to bring glass into the pool area. However, he simply said, "I will take care of that," and then walked away without taking any action. The staff at the bar by the restaurant (the one by the beach) should pour drinks into plastic cups and never allow guests to take glass outside of the bar. This incident happened on February 4 around 6 PM. Uncle Kosol (I hope I remember his name correctly), the man who was driving the train, was friendly and helped my mom with great hospitality. It’s nice to see that the hotel has senior staff who love what they do. During our checkout, Khun Som was helpful and made sure our stay was memorable. However, the same loud group was yelling in the lobby, and the kids were screaming and throwing things around. Khun Som approached the group in a polite manner and professionally asked them to keep their voices down to ensure all guests in the lobby would be comfortable. Salute to Khun Som! Well done. Overall, the hotel was lovely. We loved our stay and are looking forward to coming back next year.

Staff at club lounge make me feel comfortable, relax and like I stay at home. Very warm welcome by K.May Club IC Manager that I met when I checked in and she escort me to Club lounge. K.Milk , N'best (a little trainee) and all club lounge staff are service mind and helpful during my stay until checked out. I hope to see this team again on next stay soon!

The grounds and style of the property are amazing as one would expect. However we were very disappointed on arrival when we were told that our room category was actually situated on the other side of the main road which has its own reception and feels more like a good 3*. We didn't pay for a 3 stars hotel; we felt let down as this was not clear when we booked the 'city view' room. This spoilt our stay to be honest. We paid extra to upgrade to the main hotel. Another point we felt was that there wasn't enough staff at reception. There was only 1 receptionist when we arrived, which meant we had to wait to check in, this doesn't reflect 5* star. The lack of staff at reception kept on being noticeable throughout our stay. Also breakfast was pretty average. Small hot food selection, the pastry section was the best and they had a fresh smoothie station which was great but could include veg as well. There is a terrace in the breakfast area which was nice. Overall, I think this hotel has potential but is not to the expected standard yet.

We visited Hua Hin in 2019 and was impressed by the open view at the lobby so we decided this time during our visit, we will stay at Intercontinental. The positive notes on this hotel, good breakfast spread, very good experience with check-in/check-out, the welcome drink was really good, we had good pasta at the Azure and location was good. We booked the ocean view room, the view was good and spacious. However the first impression stuck with me, it was dated, furniture looked tired and even had very obvious touched up paint marks on table and flooring. Housekeeping service was slow to respond to requests, room service food wasn't fantastic. The bathroom cleanliness for our room especially the toilet seat area wasn't ideal, reminded housekeeping to clean it well when making up the room however it wasnt done. I didnt bother to repeat myself again. The hotel is linked to Bluport mall however the options offered wasn't as interesting as Market Village Mall which was just about 5mins' drive down the road so we ended up at the newer mall instead. Generally, service staff were polite and helpful, the hotel experience was really average or below average for a 5-star hotel. Intercontinental should really look at upgrading their property. I will visit Hua Hin again however Intercontinental will likely not be in my preferred list of hotel to stay.