InterContinental Hua Hin Resort

Let me start by the positive things. IHG Hua Hin has the best location on the beach as we observed it. Their check-in and check out proces is good. Very friendly staff here. There are plenty of sun chairs and we like their policy that you do not take a chair if you don’t use it. The pool area is also nice. The rooms are quite big and very clean. We had an ocean view room. However I think the location of the wing rooms are better even if they do not have ocean view. There is also a bridge direct from the hotel to a mall. The breakfast is good but service could be improved (e.g they moved our stuff when we were picking up food at the buffet because somebody wanted your table, forget to take coffee order, omelet to wrong table etc) So why not 5? Because of the food and service, except for the female waiters at the Azure restaurant. We had dinner at Pirom one evening and they hardly spoke english and was very slow even with few people in the restaurant. The food was nothing special. By the pool we waited allmost 1 hour on a few snacks. The azure restaurant is ok but nothing special again and it is expensive. During lunch time you can not have thai food at the hotel and there are not many beach restaurants nearby. We did not try the thai restaurant that is open during evenings. It is a set meny for around THB 3000 per person. We ended up going to Praca restaurant every evening. There is almost no service in the pool area. During the week only 1 guy was on duty and he had to cover a large area. In the weekend there were more people on duty but they never came around and asked if you wanted anything. I think this is a missed business opportunity for the hotel as well.

Me and my wife were here on our honeymoon and we had a great time. We got a great and big room with a great view. We felt really welcome from the first minute we arrived. with professional staff who always make sure you always have the best possible time. Both breakfast and dinner were no disappointment either. large selection and top quality. And with follow-up managers at the hotel who regularly checked that everything was perfect on our holiday. neat and clean hotel with constantly smiling and helpful staff. can STRONGLY recommend this hotel.

The property although attractive from the pictures is a bit banged up with noticeable needs for maintenance which seems odd this early in the high season. The staff at the check in was friendly and efficient. The door staff was helpful but things took a turn for the worse as an event at the hotel’s ball room kept us up all night. Oddly it wasn’t the music but the vibrations that carried through ventilation system and plumbing I am guessing that lead to a sleepless night continuous shaking. The initial from the front desk was disappointing as we reporting our concerns. We were told a note would be posted to our profile for our next visit. Needless to say, we will be looking for another hotel option on annual trip Hua Hin.

Staff neglected the importance of guests and only focus on preparation of BBQ dinner for festive (extra revenue). Complained about the issue to F&B Staff and asked to meet with GM. Never got any call or any contacts from GM to explain during the stay or even upon check out or up until now. The service is unbearable and made us decide to checkout earlier than planned. Will never come back here again!

I just had the BBQ extravaganza and it is great minus the cooking I ordered a seafood pasta and the squid came with slime and was completely undercooked when reporting it to the chef he came I told him and then said thank you and walked away. Very arrogant and terribly rude. I’m also a breastfeeding mother and wouldn’t want to get sick with good poisoning, Albeit it won’t pass to the baby TG but yeah table of 10, resident of Thailand. - never visit again 0/5 stars. The worst part is that your chef wouldn’t even make me a new pasta dish. What sad customer service for such a momentous family holiday occasion.