Strawberry Hill

Beautiful resort with stunning views over Kingston and across the blue mountains. Wonderful rooms and friendly staff. Fantastic food and drink. Ideal for relaxing as the hotel is very quiet even when it’s full. Guided hikes available on request and close to Kingston for day trips.

We recently visited to have lunch. The process of getting a reservation is very difficult. They do not have a reservation system and so after messaging the hotel, I got a reply to call. Thankfully I do have family in jamaica that could call for me or this would have been a long distance call. After calling we received an email that requested a $20 per person deposit. NONE of this was discussed in the phone call. This is not an unusual request BUT they don't have a great way of getting this deposit. I was emailed a form that have to be filled out with all my personal info and Credit card number along with a signature. OR a direct bank transfer. NONE of this was easy or convenient. I never felt comfortable doing a form and I had no access to a bank transfer. My family was able to do a bank transfer. By this time we were on the fence about going but went anyway. We arrived and were seated immediately. There were a few open tables but not many. The menu is not very large and immediately there were several items that were not available. I had a steamed fish that really had no flavor. Someone else had curry/oxtail duo which tasted good. We had several items but none really wowed us. The coctails were really good and I would recommend those. $550US lunch for 6 felt very over priced for the quality of the food. I think the lunch menu needs to be expanded. I probably would not return.

Stunning views & agree with other latest reviews. Staff pleasant but not sufficiently trained or interested (possibly demotivated) … place needs a total refresh. Waited an hour & 45 mins for 2 plates of food. Nothing to do when you’re there unless you like serious hiking. We felt trapped (3 night stay) coz of bad weather (rain & humidity makes everything damp (not their fault) hence electric blanket on bed!) There was no mention of 90 steps up from room to restaurant & although we are not physically incapacitated in any way (we are late 60’s/70) it was a bit much. Food patchy - from quite good to average or cold! Paying for a second cup of coffee at breakfast was not on!

This was my first time going to Strawberry Hill. I went with my sister for her birthday. I booked a one night stay for us and booked two spa treatments . The journey up the hill was rough. The left turn into the main entrance has the biggest pothole, sigh. Checking in was simple enough. They walked us to our cottage it was giving , cozy and quaint. The bed was high. My sister used a chair to climb on. We are 5'3 . There was coffee and tea , brown sugar . There were books to read on the shelf . Robes, extra wine glasses, drinking glasses, etc. A nice canopy over the bed to keep out the mosquitos. The bathroom was modern and old-fashioned at the same time . We went to dinner, which was so good! The food was so good !! There's the gold room below the dining hall with all these gold and platinum awards Chris Blackwell had earned throughout his career. The view from the hill picturesque. I was very happy with how everything was going until I had my spa treatment. My sister had hers, and it was fine . There were some scheduling conflicts I overlooked it because you are paying for an experience. When I went to change into a robe, there were no lockers available for me to put away my personal belongings. Lady said I could take it to the room with me. I thought, okay, no problem. I received my island renewal package. I got dressed and was about to pay for the service;I realized there was $200us missing from my purse . I was robbed. I still paid for the service, and I even tipped the girl because I struggled to accept that I had been robbed while laying naked in this room on the massage table. I spoke with the operation manager, who kept insisting that I must have misplaced the money or simply forgotten where I put it . My sister expressed her grievance they searched the staff, and they searched me, my purse, my bags, my car . They searched staff bags and gave some a pat down. The operations manager, M.C. continued to say her staff has no reason to steal they are paid very well. The currency of the establishment is US. She further stated that $200 is nothing. Her staff gets compensated in US dollars and they get paid way more than that. She also suggested if I was to post on social media that the audience is usually split , half the people never believe the story. I felt violated. I felt like at every turn the goal was to prove I was lying to avoid payment. I paid for all services rendered. She went on to advise that we could call the police so that I could be fingerprinted and it be compared with money in the staff possession . After waiting 2.5 hours for all the searches to be completed, I was frustrated, tired, and hungry. I just wanted to leave. I filed an incident report, which she claims the security will do an investigation. I was so embarrassed that everything about this process was humiliating. I had to remove my hat, shoes, and socks for the search. So if you go, please note that I saw only two guards, one at the gate and one roaming the property. There are no cameras anywhere, which don't make sense to me. There are safes in the room, but they are locked with a key, which means someone must have a master key just like the room keys. I am disappointed by the response and lack of follow-up.

Beautifully located hotel with breathtaking views from the veranda and other hotel sites (we were staying at mountain view villa 2). A lot of space in the villa, good cleaning service. But... our check-in was 3 hours late, 2 of which we were just waiting at the bar. The food was ok at best. At breakfast we waited for almost an hour for our eggs. We had to pay extra for a refill of coffee. I considered yoga class but learned I'd have to pay...160 USD for one hour class! So the place is great but the way service is organized and prices are managed is far from what it should be.