Wild Dunes Resort

Overall the value did not meet the price. While the property is nice and there are a lot of amenities, the room was much less than what I expected for the price we paid. I requested an ocean view room and I got a view of a construction site. You could make out the ocean over the roofs of the houses being built. There was absolutely no benefit to that view. We should have been told that the ocean view really was just a view of the other houses. The king size bed was equipped with children's pillows that frankly were quite uncomfortable. Only one elevator worked and it didn't work all the time. Overall, I would not recommend this to a couple looking for a romantic getaway.

Love the new upgrade to the rooms. The furniture was up to date and new. The light fixtures were a great new addition. The beds were updated and comfortable. I love the fact that there were 50 inch tvs in every room. The view to the ocean was fantastic too.

WHAT A SPECIAL VALENTINES WEEKEND! My wife and I had been dreaming of taking a trip as a “late honeymoon,” and last year, we decided on a cruise. But, as life often goes, we ended up needing a new roof for our house, and that vacation just wasn’t fitting into the budget. So, I started digging for other options and found Wild Dunes Resort through my American Express card. We originally planned for a late March trip, but due to a sudden change of plans, we moved it to February. While that meant colder weather and fewer activities since it was the off-season, I have to say—this resort did NOT disappoint! Throughout our stay, we kept saying it felt like a “cruise on land.” We were treated like royalty, with valet service (a first for us!) and staff who always checked in on us with a smile, even when we just walked past them. Plus, with my dairy allergy, I was blown away by how seriously the resort’s restaurants took my dietary needs. Just look at the pizza in one of the photos—vegan cheese, and it was amazing! On top of that, Jennifer at Coastal Provisions had some phenomenal customer service and recommended us many of places to try out as it’s our first time on the resort and the first time near Charleston! She felt more like a friend than an employee. We came back day after day to see her. The weather was up and down, but the resort made sure we had the best vacation ever. While this wasn’t our official honeymoon, we’re already planning to come back year after year. And we pray that one day, we’ll have a little one(s) to bring along with us. Thank you Wild Dunes!

I ran into an issue with the third party (American Express) that booked my reservation, and when I arrived to check in, I found out that Amex had mistakenly canceled my reservation. After spending 30 minutes talking to Amex and getting nowhere, I was about to leave. Cooper and Mason were the front desk managers on duty were aware of the situation I was dealing with. They were extremely understanding and hospitable, and both went out of their way to rectify the problem that wasn’t their responsibility. Their kindness and care meant a lot and led me to re-book my reservation (this time with the property directly.) The customer service at this resort goes above and beyond.

I visited for a business conference and then came back for a few days of relaxation later that week. Both were incredible experiences. The most important factor to me in rating a hotel is cleanliness. The Sweetgrass Inn (rooms, restaurants and common areas) is immaculate all day and night long. Even during my conference when the hotel was very busy. The service levels were above any expectations I set, and those were lofty. To add to the perfection, having shops to roam around in and a variety of restaurants all on site made it convenient. I never had to leave. Though both the facility and service levels of the Sweetgrass Inn exceeded my expectations, the stars were Elizabeth Simmons and Tahera Brown at the front desk. In 0one week I stayed for both a business meeting and then came back a few days later for pleasure. BOTH times I actually felt as if I was the owner of the hotel, and they were trying to impress me. My first encounter was with Elizabeth, whose professionalism and knowledge of the hotel far exceeded any expectation I may have had. The hotel was very busy for check-ins, and she remained calm and kind, giving me all the time I needed with questions. Her very warm and welcoming personality coupled with her obvious commitment to service stood out as exceptional. You can tell she is not just an employee, but a travel industry professional. My next encounter was with the very personable, professional and hard-working Tahera. She wanted nothing more than to accommodate my needs. And she went the extra mile to ensure I knew what I needed to know and felt like a valued guest. Another charming and warm personality. I actually asked to speak to the manager, Matthew Whiteheart, to compliment him on Elizabeth and Tahera. Meeting him showed exactly why the hotel runs so efficiently and the staff is so well trained. He even took my luggage to my car. He engaged fully n what I had to say and welcomed feedback. And can't finish without mentioning Harris and Pierce at the parking/bell station. These two young men hustled every time I saw them. They never walked; they ran. They went out of their way to remember the guests and greet them in a friendly professional manner. Any time I am in the Charleston area, the Sweetgrass Inn will be my go-to hotel. Thank you for sharing these remarkable professionals with me. Nancy Kay