Turtle Bay Resort

It is a physically beautiful property with stunning views. The physical set-up and common areas are spectacular. However, it is certainly not a “Ritz-Carlton” experience — even though they charge Ritz-Carlton prices. It’s big, crowded and loud with lots of kids and lots of lines. Dining reservations were necessary everywhere. The service is generally indifferent — with a few exceptions. The towels are thin and pools are crowded. It is more like a higher end Disney property. Nice in its own way — but not what my wife and I were looking for on this trip. We had one particular noise problem with the room that was met with shrugs by multiple staff. But to his significant credit, Ryan Kelly, Rooms Executive, went way out of his way (with the housekeeping staff) to get it fixed. THAT was Ritz-Carlton service, and we were very grateful for it.

Amazing location and so much to do! LOVE the 3rd floor 4 bedroom VILLA! Luxury of a kitchen and family room with ample space and hotel amenities! Shout out to TAD JENNNINGS for the best music in the lobby - super talented and can play just about any request! I have been coming here for years and never disappoints!

What a beautiful location. Although it still has some hurdles to becoming a true Ritz Carlton property, the staff is near perfection already. Such kind people. The reception desk, the club lounge and concierge were beyond helpful during my 4 day visit. They honored my upgrade night request and I had a beautiful large ocean front room. I will definitely be returning.

It’s been many years since we had the pleasure of being at The Turtle Bay Resort. The vision and revitalization of this beautiful property under The Ritz-Carlton banner is fantastic. The moment you enter, you realize that you’ve arrived somewhere very special. The wide open spaces and lobby views are spectacular. Casual elegance are just two of many words that can describe the hotel. As a Lifetime Titanium, we appreciate a premium property and location like this. The redesigned rooms, restaurants and pool areas are all fantastic, and they maximize your outlooks in every location. Special thanks to Lani, Alfonso and to GM Doug Chang for taking such good care of us. We look forward to our next visit; which we’re already planning, which likely includes a bungalow:)

We have been coming to Turtle Bay Resort, since pre pandemic times. It has now changed to a Marriot Ritz Carlton. Unfortunately, I cannot say that it has improved any better than what it was. Don't get me wrong. It was wonderful views, but housekeeping was unfortunately, never up to par, missing items every day after cleaning our room, towels, not emptying the coffee machine and towels. If they want to get to the next level, they have to really watch the details especially for the cost.