Hidden Pond Resort & Tree Spa

We had a wonderful time staying at Hidden Pond and eating at Earth! Everyone (staff) we encountered on the property was friendly and went above and beyond to make our stay memorable. Everything from our check-in with Shelle M. at the front desk check-in to check-out was top notch and I loved all the personal touches like morning coffee delivered to the apples and lemonade at check-out! We stayed in Sea-Esta and it was BEAUTIFUL! I didn’t realize Earth got so booked but Shelle made it happen for our Anniversary dinner. I would suggest making dinner reservations prior to arrival. I loved the robe so much I bought one!

I have to take a moment and warn fellow travelers about my experience with this company. After making reservations for 2 nights, we attempted later to book a 3rd to take advantage of an end of season celebration they promoted via email. This is where the enchantment wore off. Since I booked through my credit card company, they were not able to just add a day. This may seem crazy to some, but to them it is SOP. Their system can only book 2 day minimum, and since I already had 2 days and need only one additional, I was told it was not possible. Their solution was for me to cancel my previous reservation, which was $30 less a night and then they could book the full 3 days easy peasy, albeit at the higher rate. So, I changed my entire plans, including flight schedules, and called back to complete the reservation. During my call "Brian", whom I had spoken with previously, became confused. On my original call I had requested to extend my reservation leaving 11/3 to 11/4. Now in a moment of clarity, he informed me that they close for the season the 3rd. I requested a manager to discuss my dismay and was transferred to Lindsy, who was very apologetic but was not a manager, one was not on duty today. My only recourse was to cancel my entire reservation, included restaurant reservations and begin another search for somewhere that would match my dates and hopefully tell me correct information on the first call before more hours of my life are wasted.

Stellar staff make this beautiful hideaway a special destination. I was welcomed warmly by Shellee who arranged a thoughtful treat and note to be delivered to my bungalow. And the bungalow far exceeded my expectations: spacious, comfortable, attractive! Reading on my delightful screened porch listening to the rustle of the leaves was heaven. The location is great for exploring the Maine coast, and I enjoyed visiting several nearby towns. Hidden Pond is a great destination for families and couples, but the staff made this solo traveler feel just as at home.

Poor service (housekeeping and foodservice) wasn’t offset by beauty of grounds and remodeled cabins - WAY overpriced for what it is able to offer guests in the high season. Mgmt follows policies when it suits them economically, but not when guests receive subpar service. Group owns 9 properties in Kennebunk area, so feels a bit institutional and undermanaged vs boutique we were looking for. Recommend looking elsewhere for a better value and Kennebunkport experience!

Hidden Pond is pure serenity. Cabins were lovely and cleaning team was amazing! Morning yoga was perfect in the garden and my massage was very relaxing. Although the resort is set apart from town center, the shuttle service was perfect for getting around. Deano the chauffeur was always prompt and had great suggestions to make our stay better And we loved his music !!!