Parrot Key Hotel & Villas

The villa we were in was great. It had two full bedrooms and a mini kitchenette along with 2 balconies on the 2nd floor. Staff very friendly and accommodating. Never took shuttle offered although it was available. Had to sign up to be on the shuttle. Lyft was simple to get. Location is a distance from downtown but it didn't stop us from going down and hanging out.

My stay was very relaxing and enjoyable. We were greeted with a smile by all staff members at all times. The rooms were clean and accommodating. The beds were comfortable, and the view of the water was amazing! All the attractions and resturants were a short golfcart or uber away. I highly recommend anyone to stay at Parrot Key and relax in style. I will definitely be returning soon!

BEWARE! When I called reservations they convinced me to reserve the stay before checking with my group because "there was only one villa left". They ended up booking me on the wrong dates and, unfortunately, I never looked at the confirmation email because it went to spam. When I went to cancel a few weeks later (2 months before the trip) because the group did not want to go to Parrot Key they said my trip had already occurred and, since I was a no-show, I was charged $1600. This would have been really frustrating but the way they handled it was awful! They refused to release the full recording of me reserving the villa and refused to offer any sort of compensation or credit. It was an awful situation but they make it so much worse with their lack of customer service!! I am still waiting for the tape and they still claim they can only release parts of it....

Rooms and pool and restaurant/bar/pool facilities and staff were excellent. Our room was clean and comfortable. The porch sitting area was very comfotable. Front office staff were inattentive and overly unpleasant. Early check-in was not available. The concierge was not helpful. Shuttle services were limited.

Best Resort we have been to recently. Beautiful, relaxing atmosphere, Four heated salt water pools in a serene jungle atmosphere including restaurant and bar. Key West was great as well. Our own front porch viewing pool and passers by to say hello to. Just what we needed to wind down. Strongly suggest to family and friends.