Hotel Indigo La Paz Puerta Cortes

Upon arrival at the beautiful hotel no one offered to help me with my baggage after the driver took it out of the trunk. This would have been no big deal except there are three steps up to the lobby. I was pleased to hear that they could switch my room so that I could occupy it right away. My friends stated that when they arrived they had great service and were offered a yummy welcome drink. I did not receive that service or welcome. At check in I was told that the pool was not in service due to repair. I wish that I had been told this when I made my reservation as I had talked to staff at the hotel. Upon returning to my garden view room in the evening I was greeted with flashing lights and music so loud I could clearly hear all of the lyrics and the thumping beat. When I called the front desk I was told it was from a wedding at the restaurant that was also part of the hotel group and there were no available rooms to move to that weren't affected by the restaurant activity. It lasted until after 1:30 in the morning. I used a pants hanger to clip the curtains together to keep out the flashing lights, but that did not help at all with the loud music. This was not the relaxing experience I was expecting from this hotel! There was no offer of any sort of compensation for the ruined evening, what was frustrating to know is that it was the hotel's restaurant so they had control over the ridiculous music volume. After an almost sleepless night I enjoyed breakfast at the other restaurant on site, Barco. I received excellent service and the food was beautifully presented and tasted very good. Next up was the beach club where, when I sat on a lounger I was asked if anyone else was joining me. I said no, and they said the area was for two people. I asked where one person could sit to enjoy the beach and the server shrugged his shoulders and walked away. Eventually the rest of my group showed up so I wasn't approached again. The menus for food and drinks are uniquely printed on fabric, i ordered a mango drink and it was yummy! I had been told that my check out time was 2pm and I confirmed that in the morning, but when I went back to my room at 1:30 my keys no longer worked. A maintenance worked was down the hall so I approached him to see if he could call the front desk, I had my ID in my hand. Without calling or looking at my ID he opened the room door and let me in! I had never seen this worker before so it is not as though he saw me previously exit the room. Upon checking out I told the front desk what happened and was told "that happens sometimes." The hotel is beautiful, the staff that I encountered was nice, but I don't know that I would return due to the lack of service, sleep, and safety.

I was blown away by this property. Everything about it was stunning, I could not get over how beautiful everything was. The views, the rooms, the grounds, the common areas were all impeccable. In my opinion, the room rates are insanely low for what you get. I booked a suite, and it was probably one of the most beautiful rooms I've ever stayed in. I found the beds to be extremely comfortable. The staff was wonderful; from reception, to housekeeping, to service everyone was warm and friendly. We spent a lot of time at the STUNNING beach club. We never had to fight for space anywhere, not sure if this is due to the time of our visit or if it's always like this. Special should out to Raul! He was an excellent server!

Amazing hotel. So clean, great amenities, lived the beach club. Can’t say enough great things about this hotel. The location and beauty is stunning and perfect. Short ride to town also! We loved it so much we already booked to visit again in May! Can’t wait.

This place is a gem. Very comfortable and stylish accommodations, eager, professional, and helpful staff, good food and service at the in-house restaurant. We loved the location — right on the beach and away from the town. Easy to get to the town via uber (about $5 US each way) for a variety of restaurants. Concierge helped us with restaurant reservations as well as booking activities. We were fortunate to enjoy an upgrade to a suite, a big enhancement to our stay. The pool is pristine. The only thing is that the floor of the pool could use some resurfacing but this minor blemish did not interfere with our enjoyment of it. It was also nice that there is no competition for lounge chairs at this resort.

Lovely hotel and great staff. Please note this hotel is far from town: a $10 cab ride each way. Take uber it is half the price. The restaurants in the marina were all good. The beach club was beautiful. The coffee shop in the marina has great breakfast