Hacienda Sepulveda Hotel & Spa

Amazing peaceful escape. The property was beautifully taken from a time long ago. The grounds were immaculately maintained. We enjoyed the calandria ride and the scenery. The staff was great. We stayed in the pendejaus room, and absolutely adored the windows. Would definitely return.

Halfway between Guadalajara and San Miguel de Allende, this hacienda was an amazing place for an overnight. The spa spa massage was welcome, horseback riding too. Our group also had a tortilla making workshop and three excellent meals. The pool was refreshing and wandering the grounds was delightful. One drawback is mosquitos but plenty of repellant was provided and only the sweetest in our group ended up with bites.

Everything was wonderful and gorgeous, service was really good and they were all kind/friendly. The beds were so comfortable, first hotel I go to and I’m able to sleep good didn’t even want to wake up. The spa was amazing got the best massage ever so relaxing. They hit every point I left so relaxed after my massage.

We stayed as a family for the weekend and the place is perfect for relaxing. Nice rooms, kind service, tasty food and a beautiful building and green areas. It is not cheap but the cost benefit is fair. Give it a try.

DISHONESTY ruined what otherwise would have been a perfect holiday in a beautiful, spotless location, with some of the finest service I have ever experienced. I left an open tap on my credit card and had all meals/drinks charged to my room. I kept rough numbers on my head as we consumed. At check out I was presented the grand total in a single page, and on the side the single bills I had signed for each consumption. Each of those single bills already had a generous tip. The grand total was a few hundred pesos over the number I had expected. So I did a quick addition in my head of all the totals from the individual checks I had in front of me, and I got the number I had originally expected. I told the clerk and they immediately took out a calculator and between two of them rapidly did what appeared to be the addition of all the individual bills. They got the number from the grand total page. I said fine. But then I was embarrassed to myself for being so bad with a simple mental addition. I took out my cell phone and started to add. The clerk then tried to withdraw the individual bills, but I asked him to wait a few seconds. Finally I found my original number was right. Only then they recognized they had added the numbers from the grand total page, which included extra tips for gardeners and cleaners. They claimed every customer gets “invited” to pay such a tip on check in. I told them nobody had asked me. The clerk stubbornly replied that everybody gets asked as tips are only voluntary. I told him I would be happy to give that extra tip in addition to all those tips already included in each individual bill, but that was no honest way to get it. The manager, who was standing to our side the whole time, insisted it was simply a miscommunication, and the clerk who checked us in must have forgotten to tell us about the gardener/cleaners “voluntary” tip. I made him note that was NOT miscommunication. His people tried to fool me on my face, pretending to add the individual bills, while they were simply adding the numbers from the grand total, which included those hidden tips. Shame on you, for such a dishonest way to get a few extra pesos on tips. I would have happily given you more than that on a proper solicitation. Dishonesty is what bothers me. The owners of this place need to realize that their crew is pushing hidden tips on customers. I have been reading other reviews and hidden charges seem to be a common problem.