The Westin Ka'anapali Ocean Resort Villas

I brought my grandma here and booked a 2bedroom villa. It’s nice enough and gets the job done not a ton of complaints about the details of the room itself. Upon arrival I was informed I booked a “ocean view” and not an “ocean front” felt intentionally misleading but ok. Secondly I have a higher tier at Marriot and was not allowed any of the traditional upgrades not bc they’re weren’t available but because this is actually a time share and not a “real” Marriot so they only real Marriot thing they provide is points. However, my real complaint is about the lack of lighting at night/using tile like flooring in some parts. I understand being conscious of light pollution but it was really hard for my grandmother to get around topped with the floor getting wet from pools or rain was quite slippery.

We booked three rooms for a week family trip with daughters families and grandkids. We timed our flights to arrive in the afternoon at 4:00 check in time. (Hiccup 1) We checked in at 4:00, and none of the 3 rooms were ready. This was not fun for us, as we had tired hungry kids and babies waiting in the lobby. At about 4:45, my daughters finally got into their rooms. My room was not ready until 6:30pm. To make a long story short, I got three notifications that my room was ready, and when I got to the room the cleaning crew was still working. There was some kind of bizarre communication breakdown with Housekeeping. It was almost comical. (Hiccup 2) The Vacation Club informed my wife and I that we were "selected" to attend the 90 minute sales presentation for the vacation club. In return, our last night room charge would be waived. We booked an appointment and attended the presentation. When checking out, we checked our folio and saw that the room charge for one night had not been removed as stated in the agreement we signed. We had to spend and hour elevating to management to get it corrected with no apology. (Hiccup 3) A few days after we got home, my wife happened to be looking at our credit card charges and noticed that they had added the room charge back on two days after we left. This required my wife to waste another couple hours chasing down people over the phone. Eventually, she got to the right person and they removed the room charge with no explanation or apology. Our trip started and ended on a sour note, however, everything in between was nice which is why I rated three stars vs two.

When we were checking in, the location of our unit was changed to the other complex. The reason we had booked that specific location was because our friends were staying there. They basically said too bad. We were basically accused of lying. They even went so far as to say they could pull up the recorded call. We welcomed that. They never did that. They also promised to call us "soon". That was never done either. They only care about selling timeshare at what we consider inflated prices. You can buy them on the resale market for a fraction of those prices. Buyer beware. The resort itself was fine. Packed with people. I would not recommend staying here at the prices they charge. Many other options.

If you are not a vacation club member and book on a Bon Voy app for one bedroom OCEAN VIEW balcony room you get the view shown in the below pictures. Our room 2201 = Roof & Wall view, despite I paid for an ocean view room. Don’t be fool like me and book an ocean view room if you are not their timeshare member.

We booked a one-bedroom island view and an upgrade through our Vistana app. The staff was great on arrival and throughout the entire visit. The one-bedroom unit is so close to the main highway that it sounds like you're near an airport. The view is of a parking lot, a four-lane highway, and a small portion of the island. I am a lifetime platinum guest of Bonvoy; this is not what I expect from any of their properties.